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Posted on Wed, Nov 13 2019 01:45
by Tyler Johnson
Joined on Tue, Aug 25 2009, California, Posts 23

Pretty annoying when I'm going through the VSL Academy and this stupid thing keeps popping up on the lower right hand of the window.

I get that VSL wants a live chat, but maybe put it in the top right next to the 'basket' icon, not in plain view of your webpage taking up 10% of the viewable window, overlapping text. 

Posted on Wed, Nov 13 2019 02:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11542

Hi Tyler, 

Sorry to hear that you find the chat window annoying... which resolution are you using on your screen?

We just removed the live chat window from the academy.

Enjoy!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Nov 13 2019 09:01
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9055

you can also reduce the dialog to the size of the avatar - the chat window does remember your choice during browsing the site.

cm attached the following image(s):
hide_arnold.png (85kb) downloaded 1 time(s).

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and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Wed, Nov 13 2019 12:52
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11542

Hi, 

That's an even better solution!

ChatBot is back on in the Academy :)

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 18 2019 22:39
by Tyler Johnson
Joined on Tue, Aug 25 2009, California, Posts 23

Originally Posted by: cm Go to Quoted Post

you can also reduce the dialog to the size of the avatar - the chat window does remember your choice during browsing the site.

 

This doesn't work for me. I do click the 'X' and if I navigate to a new instrument or page, it pops back up again full size.

 

Here's a video I made showing my issue:

 

https://vimeo.com/374030318

Posted on Tue, Nov 19 2019 07:15
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9055

hi Tyler, i'm sorry to hear about that - especially because i've not been able to reproduce the issue (of non-remembering the closed dialog) using Chrome, FireFox, Edge. 
may i ask you which browser shows this behaviour or if you have any special cookie-blockers or browser toolbars installed?

ps: very odd - safari 9.1.3 (i know, a little bit outdated) does not show the livechat at all ...

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Nov 19 2019 17:58
by Tyler Johnson
Joined on Tue, Aug 25 2009, California, Posts 23

Chrome.

I do indeed have tracker and cookie blockers. I'll try adjusting the permissions for vsl.co.at and see if it works.


EDIT: Fixed! Enabling cookies on the site allowed Arnold to remain his icon size. Thank you!

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