Since upgrading to version 7 I have seen a lot more crashes and program freezes.

The frustrating thing is that I do not know where to begin troubleshooting - and I do not have days and days to engage in it either.

So far I am running only a local template, with 128GB RAM on Mojave (Logic Pro), 99% Kontakt (6.20) instances, maybe one with PLAY and one with Spitfire Labs.

It already starts by the fact that if the setup is left idling, after 24 hours it will have crashed miserably, ususally preceeded by a program freeze with unusually heightened CPU usage (and not triggered by any action).

Sometimes it also crashes immediately when adding/replacing a random Kontakt instrument patch.

The problem is just that there are no distinct ways to reproduce this. It just seems that there is a general instability to VE Pro that is new. Unless someone has an idea lightbulb coming on all I can say/ask is: Please turn your future efforts back to stability. VE Pro used to be one of the more stable components in whole music setup, now it is a fun-killer.

Well, the difference is that I now use Kontakt 6.2.
I have one PLAY instance, and a few Spitfire Labs instances. They used to get a long with each other. I know, there can be a million reasons.

I'll try sending a crash report next time.

Also, what is interesting. When idling VEPro says whatever e.g. 7% CPU load - someting that seems right - however, the activity monitor says more than 100% percent load. That is certainly strange.

another thing that has been mentioned elsewhere is that this could be related to coupled instances and auto-save from the host.  

Hi Mike!

Do you get a popup after the crash? If so fill out the form with a brief description, your email address and write down the displayed system ID. Send us a mail via and mention the email you tyoped in the field as well as the system ID, so we can track the crash in our reporting tool.

If you don't get a crash-popup, please zip the contents of this folder and send it to us via mail:
%appdata%\VSL\Vienna Ensemble Pro\

Best, Ben

Originally Posted by: Crescendo

Since upgrading to version 7 I have seen a lot more crashes and program freezes.

The frustrating thing is that I do not know where to begin troubleshooting - and I do not have days and days to engage in it either.

...

Sometimes it also crashes immediately when adding/replacing a random Kontakt instrument patch.

The problem is just that there are no distinct ways to reproduce this. It just seems that there is a general instability to VE Pro that is new. Unless someone has an idea lightbulb coming on all I can say/ask is: Please turn your future efforts back to stability. VE Pro used to be one of the more stable components in whole music setup, now it is a fun-killer.

I have this all the time as well. I never have a session without several crashes, and sometimes have to shut down EVERYTHING, re-start won't suffice, and then start all over again. Almost always the crash is around do something in a Kontakt-hosted VI. I spend more and more time as a slave beta-tester than a composer...

Hi, 

Thanks for sending all those crash reports!

It is really helpful to get step-by step instructions on how to reproduce these crashes. 

E.g., I have deleted 30 onboard Stereo Panners now in VE Pro 7.0.1120 on Big Sur, no crashes. I will need more information this. What do the instrument channels contain and HOW do you delete the Stereo Panner? Is it the onboard Stereo Panner or the Vienna Suite Pro Stereo Panner?

THANKS!

Paul