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Red cross over some of the "Type"s
Last post Fri, Jan 10 2020 by Paul, 9 replies.
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Posted on Sun, Dec 15 2019 23:34
by Halvard Bjørkås
Joined on Thu, Nov 28 2019, Posts 1

I have just purchased and installed Synchron-ized Special edition 1 including the plus version. When I open Synchron - both in Logic and as a stand alone, there is a red cross over many of the "type". (e.g Violin 1 PLUS, Shortnotes, "Staccato" and "Detache" + many others)

Someone else have this issue?

Posted on Mon, Jan 06 2020 00:02
by riveted
Joined on Sun, Dec 05 2010, Waukesha, WI, Posts 11

I am seeing the same thing as I browse through various articulations.

Have you found any solutions or suggestions? Very odd behaviour indeed.

File Attachment(s):
SynchronLoad.gif (9,152kb) downloaded 9 time(s).

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Cubase 10, Windows 10, Intel i7, 64 GB RAM, Komplete Kontrol S88, UR824, VSL, NI, slave system (same specs) and various other stuff.
Posted on Mon, Jan 06 2020 11:57
by bbelius
Joined on Sat, Mar 14 2015, Posts 598

Hi,

Please open the player's configuration and check under database if any paths are red. If there are any paths in red, the player could not find samples in these folders. Please check and correct these (attach an external drive?).

Let me know if this solves this issue.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Jan 06 2020 13:51
by riveted
Joined on Sun, Dec 05 2010, Waukesha, WI, Posts 11

Everything shows up fine. Nothing in red for the paths or DB.

They only go red after a key is hit.

Cubase 10, Windows 10, Intel i7, 64 GB RAM, Komplete Kontrol S88, UR824, VSL, NI, slave system (same specs) and various other stuff.
Posted on Mon, Jan 06 2020 18:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11680

Hi riveted, 

Please send some screenshots of your Preferences => Database and your sample content (*.vsynvolume files) with the storage path to or post them here, so we can see what you see. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 07 2020 01:50
by riveted
Joined on Sun, Dec 05 2010, Waukesha, WI, Posts 11

Sure. Not a problem. :)
Here is what I have.

V:\Synchron Strings I

riveted attached the following image(s):
DB.png (26kb) downloaded 2 time(s).
Files.PNG (49kb) downloaded 3 time(s).

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Cubase 10, Windows 10, Intel i7, 64 GB RAM, Komplete Kontrol S88, UR824, VSL, NI, slave system (same specs) and various other stuff.
Posted on Tue, Jan 07 2020 11:54
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11680

Hi, 

Looks like it should. I also assume you are using the latest Synchron Player version, correct?

There was a bug with having the sample content right in the root folder of a drive, but that has been fixed. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jan 10 2020 01:29
by riveted
Joined on Sun, Dec 05 2010, Waukesha, WI, Posts 11

I am running version

v1765

Cubase 10, Windows 10, Intel i7, 64 GB RAM, Komplete Kontrol S88, UR824, VSL, NI, slave system (same specs) and various other stuff.
Posted on Fri, Jan 10 2020 08:55
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11680

Hi riveted,

That is the latest version, so you should be fine. 

Can you please send more screeenshots to , we might have to take a closer look there. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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