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Last post Thu, Jan 09 2020 by chasmanian, 12 replies.
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Posted on Fri, Jan 03 2020 22:27
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

hi,

    I am thinking about buying my first VSL libraries.

the new Bosendorfer Upright and the Bluthner 1895.

if I do, I would download them.

is there a return policy?

Posted on Sat, Jan 04 2020 11:44
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11628

Welcome chasmanian, 

For products purchased in our webshop we offer a 30-day return policy. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Jan 04 2020 17:34
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

thank you very much Paul.

does that include the 2 pianos I am thinking about buying?

and I need to buy a Vienna Key.

I live in the US. near Buffalo, NY.

where would you recommend I buy the Vienna Key?

from you or Sweetwater or Musicians Friend?

I am asking because I wonder about if I buy it from your website, if it will take a long time to ship to get here.

Posted on Sun, Jan 05 2020 01:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11628

Hello chasmanian, 

The return policy works for all our software and library products, if purchased on our website. 

If you are ordering a key in the US, you could check with our distributor ILIO directly

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Jan 05 2020 04:57
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

thank you very much again Paul.

I got an eLicenser from Guitar Center,

bought some vouchers, and bought the Bosendorfer from your website.

I only played it for a couple minutes.

I love it. 

thank you again.   :)

Posted on Sun, Jan 05 2020 16:33
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11628

Hi, 

Perfect! Happy to hear that you like it. That's why we can offers such a generous return policy.... It's really hard to return such great instruments 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 07 2020 03:25
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

thank you very much again.

I understand. I know I am keeping my Standard version Bosendorfer.

does the Full version have different FX Presets (or are they the same as with the Standard version)?

Posted on Tue, Jan 07 2020 11:51
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11628

Hi chasmanian, 

The FX Presets are made with the Standard Library only, you "only" get more microphones when adding the Full Library. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 07 2020 13:11
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

ok, thank you very much Paul.

Posted on Thu, Jan 09 2020 10:01
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

Paul,

    would you please tell me:

I have an eLicenser key.

I have a desktop PC that I plugged the key into.

I also have a laptop PC.

I want to leave my eLicenser key plugged into my desktop, and not have to take the key out and plug it into the laptop and vice versa, every time I switch between working on the 2 computers.

can I buy a Vienna key and use it with my laptop?

(I will only use 1 computer at a time. I just do not want to have to keep moving the key between computers.) 

Posted on Thu, Jan 09 2020 12:41
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11628

Hi, 

I'm afraid 2 keys will only work if you have 2 sets of licenses. And it's much cheaper to simply move the key!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 09 2020 16:52
by chasmanian
Joined on Tue, Dec 31 2019, Posts 7

ok, thank you Paul.

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