Vienna Symphonic Library Forum
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  • Return Policy

    hi,

        I am thinking about buying my first VSL libraries.

    the new Bosendorfer Upright and the Bluthner 1895.

    if I do, I would download them.

    is there a return policy?


  • Welcome chasmanian, 

    For products purchased in our webshop we offer a 30-day return policy. 

    EDIT: We have reduced the time-window to 14 days with February 2020. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • thank you very much Paul.

    does that include the 2 pianos I am thinking about buying?

    and I need to buy a Vienna Key.

    I live in the US. near Buffalo, NY.

    where would you recommend I buy the Vienna Key?

    from you or Sweetwater or Musicians Friend?

    I am asking because I wonder about if I buy it from your website, if it will take a long time to ship to get here.


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    Hello chasmanian,

    The return policy works for all our software and library products, if purchased on our website.

    If you are ordering a key in the US, you could check with our distributor ILIO directly.

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • thank you very much again Paul.

    I got an eLicenser from Guitar Center,

    bought some vouchers, and bought the Bosendorfer from your website.

    I only played it for a couple minutes.

    I love it. 

    thank you again.   :)


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    Hi, 

    Perfect! Happy to hear that you like it. That's why we can offers such a generous return policy.... It's really hard to return such great instruments 😎

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • thank you very much again.

    I understand. I know I am keeping my Standard version Bosendorfer.

    does the Full version have different FX Presets (or are they the same as with the Standard version)?


  • Hi chasmanian, 

    The FX Presets are made with the Standard Library only, you "only" get more microphones when adding the Full Library. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • ok, thank you very much Paul.


  • Paul,

        would you please tell me:

    I have an eLicenser key.

    I have a desktop PC that I plugged the key into.

    I also have a laptop PC.

    I want to leave my eLicenser key plugged into my desktop, and not have to take the key out and plug it into the laptop and vice versa, every time I switch between working on the 2 computers.

    can I buy a Vienna key and use it with my laptop?

    (I will only use 1 computer at a time. I just do not want to have to keep moving the key between computers.) 


  • Hi, 

    I'm afraid 2 keys will only work if you have 2 sets of licenses. And it's much cheaper to simply move the key!

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • ok, thank you Paul.


  • Hello Paul, I can only find a "14 day withdrawal" option for VSL products. Did something change or is it still correct that 30 day policy works. If yes, could you please supply a link with details of this procedure? I also read Terms&Conditions but could not find it. Thank you.

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    Hi Gamma1734,

    We now offer a 14 days right of withrawal, if purchased in our webshop.

    Procedure: Purchase a product, and if you do not like it, contact us within 14 days pf purchase. We will guide you through the process.

    Best,
    Paul


    Paul Kopf Product Manager VSL