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Last post Mon, May 18 2020 by Paul, 14 replies.
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Posted on Fri, Jan 03 2020 22:27
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

hi,

    I am thinking about buying my first VSL libraries.

the new Bosendorfer Upright and the Bluthner 1895.

if I do, I would download them.

is there a return policy?

Posted on Sat, Jan 04 2020 11:44
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12188

Welcome chasmanian, 

For products purchased in our webshop we offer a 30-day return policy. 

EDIT: We have reduced the time-window to 14 days with February 2020. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Jan 04 2020 17:34
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

thank you very much Paul.

does that include the 2 pianos I am thinking about buying?

and I need to buy a Vienna Key.

I live in the US. near Buffalo, NY.

where would you recommend I buy the Vienna Key?

from you or Sweetwater or Musicians Friend?

I am asking because I wonder about if I buy it from your website, if it will take a long time to ship to get here.

Posted on Sun, Jan 05 2020 01:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12188

Hello chasmanian, 

The return policy works for all our software and library products, if purchased on our website. 

If you are ordering a key in the US, you could check with our distributor ILIO directly

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Jan 05 2020 04:57
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

thank you very much again Paul.

I got an eLicenser from Guitar Center,

bought some vouchers, and bought the Bosendorfer from your website.

I only played it for a couple minutes.

I love it. 

thank you again.   :)

Posted on Sun, Jan 05 2020 16:33
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12188

Hi, 

Perfect! Happy to hear that you like it. That's why we can offers such a generous return policy.... It's really hard to return such great instruments 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 07 2020 03:25
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

thank you very much again.

I understand. I know I am keeping my Standard version Bosendorfer.

does the Full version have different FX Presets (or are they the same as with the Standard version)?

Posted on Tue, Jan 07 2020 11:51
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12188

Hi chasmanian, 

The FX Presets are made with the Standard Library only, you "only" get more microphones when adding the Full Library. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 07 2020 13:11
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

ok, thank you very much Paul.

Posted on Thu, Jan 09 2020 10:01
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

Paul,

    would you please tell me:

I have an eLicenser key.

I have a desktop PC that I plugged the key into.

I also have a laptop PC.

I want to leave my eLicenser key plugged into my desktop, and not have to take the key out and plug it into the laptop and vice versa, every time I switch between working on the 2 computers.

can I buy a Vienna key and use it with my laptop?

(I will only use 1 computer at a time. I just do not want to have to keep moving the key between computers.) 

Posted on Thu, Jan 09 2020 12:41
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12188

Hi, 

I'm afraid 2 keys will only work if you have 2 sets of licenses. And it's much cheaper to simply move the key!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 09 2020 16:52
by chasmanian
Joined on Tue, Dec 31 2019, Posts 16

ok, thank you Paul.

Posted on Sun, May 17 2020 22:58
by Gamma1734
Joined on Sun, May 17 2020, Posts 12
Hello Paul,

I can only find a "14 day withdrawal" option for VSL products. Did something change or
is it still correct that 30 day policy works. If yes, could you please supply a link with details
of this procedure? I also read Terms&Conditions but could not find it. Thank you.
Posted on Mon, May 18 2020 07:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12188

Hi Gamma1734, 

We now offer a 14 days right of withrawal, if purchased in our webshop. 

Procedure: Purchase a product, and if you do not like it, contact us within 14 days pf purchase. We will guide you through the process. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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