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Can't connect to VEPro on new PC from MAC.
Last post Sun, Jan 19 2020 by Dewdman42, 35 replies.
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Posted on Sat, Jan 04 2020 16:41
by Stig Christensen
Joined on Fri, Mar 18 2005, Copenhagen, Posts 116

Hi

Just bought/build a new PCSlave. Using Windows Remote Desktop to connect to the PC. I have had the VEPro7 working on the PC, but now I get this message from the PC:



  Skærmbillede 2020-01-04 17.04.19.png


It has been a while since I have worked with PC's, so I try to ask here.
What can be done?

Musicmind (Mind the Music!)
Mac Pro 6.1 64Gb, Mac Pro 12 48Gb, Mac Pro 8 24Gb, Mac Pro 4 12Gb, MacBookPro, Apollo interface, Universal Audio (4 cards), Waves 9, NI Komplete 9, VSL, EWQL Platinum, BFD3, Superior, Arturia, Sound Toys, Euphonix MC Control + Mix, Neumann mics, DynAudio, Yamaha + Adam monitors, a lot of outboard AND Steinway Concert Grand A ;-)
Tags: vepro 7
Posted on Sat, Jan 04 2020 16:55
by bbelius
Joined on Sat, Mar 14 2015, Posts 593
Hi,

It is a known issue that VEP and RDP (Microsofts Remote Desktop) don't work together perfectly.
We recommend to use alternatives like VNC, Anydesk or TeamViewer to remote control the secondary machine.

Best, Ben
Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Jan 04 2020 19:12
by Stig Christensen
Joined on Fri, Mar 18 2005, Copenhagen, Posts 116

Hi
I have set VEPro7 to auto run, so it start up at boot. 
But the moment I click on the + icon, to launch a new instance VEPro7 crashes. When I relaunch I get the message above.
So I have reinstalled, and now I get this:

Stig Christensen attached the following image(s):
SkU00E6rmbilledeU00202020-01-04U002020.11.38.png (84kb) downloaded 0 time(s).
SkU00E6rmbilledeU00202020-01-04U002020.11.38.png (84kb) downloaded 0 time(s).

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Musicmind (Mind the Music!)
Mac Pro 6.1 64Gb, Mac Pro 12 48Gb, Mac Pro 8 24Gb, Mac Pro 4 12Gb, MacBookPro, Apollo interface, Universal Audio (4 cards), Waves 9, NI Komplete 9, VSL, EWQL Platinum, BFD3, Superior, Arturia, Sound Toys, Euphonix MC Control + Mix, Neumann mics, DynAudio, Yamaha + Adam monitors, a lot of outboard AND Steinway Concert Grand A ;-)
Posted on Sat, Jan 04 2020 19:47
by bbelius
Joined on Sat, Mar 14 2015, Posts 593

Hi,

This message tells that your Realtek ASIO driver has crashed. Also it indicated that you have started the standalone instead of the server version.

In order to start the server version, make sure the hyperlink in the autostart has following value in target-field
"C:\Program Files\Vienna Ensemble Pro\Vienna Ensemble Pro.exe" -server

This should start the server version on next boot.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Jan 06 2020 09:26
by Stig Christensen
Joined on Fri, Mar 18 2005, Copenhagen, Posts 116

Hi Ben

Thanks for your reply.
It turns out that both Teamviewer AND Anydesk is a subscription service, costing a lot of money every month. That's to bad. I will try VNC.

Musicmind (Mind the Music!)
Mac Pro 6.1 64Gb, Mac Pro 12 48Gb, Mac Pro 8 24Gb, Mac Pro 4 12Gb, MacBookPro, Apollo interface, Universal Audio (4 cards), Waves 9, NI Komplete 9, VSL, EWQL Platinum, BFD3, Superior, Arturia, Sound Toys, Euphonix MC Control + Mix, Neumann mics, DynAudio, Yamaha + Adam monitors, a lot of outboard AND Steinway Concert Grand A ;-)
Posted on Mon, Jan 06 2020 10:09
by Stig Christensen
Joined on Fri, Mar 18 2005, Copenhagen, Posts 116

Hi

Excuse me for beeing stubborn. But now I have accomplished this:

PCSlave boots-loads Server app 64 - load a set-up. Connection established from Logic on Mac Pro. It works!

The moment I tries to create another instance in the VEPro server from my Mac using MRD , VEPro crashes, and I'm informed that a crash dump file is created and I'm asked to send it to you!
VEPro seems to be the only app NOT working via a MRD connection.
Hope you can find a solution, because MRD is very easy to use, it's free and the connection can be automated!

Regards Stig Christensen MUSICMIND

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20200106-104800078-922.zip (57kb) downloaded 1 time(s).

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Musicmind (Mind the Music!)
Mac Pro 6.1 64Gb, Mac Pro 12 48Gb, Mac Pro 8 24Gb, Mac Pro 4 12Gb, MacBookPro, Apollo interface, Universal Audio (4 cards), Waves 9, NI Komplete 9, VSL, EWQL Platinum, BFD3, Superior, Arturia, Sound Toys, Euphonix MC Control + Mix, Neumann mics, DynAudio, Yamaha + Adam monitors, a lot of outboard AND Steinway Concert Grand A ;-)
Posted on Mon, Jan 06 2020 12:26
by bbelius
Joined on Sat, Mar 14 2015, Posts 593

Hi Stig,

I've looked into the crash-dump and as I mentioned earlier it is related to a graphics crash. This is a known issue and something that we can't influence at the moment. Using another remote control software, and not RDP, will solve this crash. There are free versions of VNC available, so you could check these out.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Jan 11 2020 06:00
by mbira
Joined on Thu, Nov 23 2017, Posts 37

I'm here with the same issue.  The free versions of VNC still require a subscription and it is not a local LAN service.  VEP6 worked without issue with MRD, and now I just upgraded to VEP7 and my PC and templates are unusable.  I would think this would be an incredibly urgent issue that would affect a very large percentage of your users.  When can we expect this to be fixed?

Alternatively, can I get my money back and reinstall VEP6?  Thanks.  

Posted on Sat, Jan 11 2020 21:33
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

I'm using VepPro7 right now over MS Remote Desktop with 3 simple instances, not a big project, but working fine no crashses so far.  Admittedly I haven't been using a slave really much so maybe if I use it enough it will crash, but anyway if there are some graphics bugs somewhere, I am more inclined to think thats related to a specific plugin.  Can you provide any more details about EXACTLY what you're doing and what you ahve setup when you get the crashes?  what version of OSX, windows and remote desktop?

Also please tell us your remote desktop settings and your screen resolution settings on both computers.

Regarding VNC.  There are free ways to do it.  I don't use VNC because Remote Desktop is so much better then VNC in terms of responsivness.

For VNC you need to run two things.  One thing has to run on your Windows box to host the VNC server side.  Then you run a VNC client on Mac in order to connect to it for viewing.  There are lots of free and commerical VNC clients, google around.  Some are better then others an claim to be more repsonsive.  Any of them will work with the VNC protocol.  I think its even built into Safari believe it or not.

But for the windows machine you need a VNC server, which is not included by default as it is on the mac.  There are a few of those.  Here is a free one:  https://www.tightvnc.com/licensing-tvnserver.php

Note, that setting all of this up and getting it running is probably not for the faint of heart.  I've never actually tried it on windows.  But anyway, there are free alternatives, its just a PITA to setup...and....no matter what you do it will never feel as responsive as MS Remote Desktop.  VNC passes your full graphics back and forth across the network, which if you're using a large resolution will feel laggy and is using network bandwidth also.  Remote Desktop is much more lightweight and sends more like internal windows commands back and forth (and some graphics), so that a lot of the window rendering and such doesn't have to pass so much stuff over the wire.  But that is probably why it runs into compatability issues occasionally.  I have had problems with a few plugins like PlogueBidule and a couple others that would crash VePro, or not display graphics properly when used inside RemoteDesktop.  But a lot of other stuff seems to work fine.

Right now for testing I'm using Harmor and kontakt, no problem, no crash.

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sat, Jan 11 2020 23:41
by mbira
Joined on Thu, Nov 23 2017, Posts 37

It's not a plugin issue.  VSL support has confirmed: "Sorry, this is just how it is and we can't fix it - because it is "not a bug we need to fix", it's an OpenGL problem."

They recommended to use AnyDesk which costs $11 a month for one slave or $20 a month if you have more than one slave-unless you want to lie to the company and claim that it's for "personal use".  

I have not yet found a VNC option that is free for commercial use.  This is really disapointing that VSL seems to be the only program that crashes MRD and yet, they say it's not their issue. Really bummed about this.

Posted on Sun, Jan 12 2020 00:07
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

ok, but its not crashing here FWIW.  That could be a specific plugin perhaps using openGL?  Or what mode in VePro is using openGL that I can get it to crash here?

I didn't check all the various VNC products, but VNC is basically an open source technology and I find it hard to believe there is not a free VNC server somewhere.  I'm not too motivated to look for it right now though because RemoteDesktop seems to be working fine for me.  If I start having problems with it I might revisit that later and have more info about it at that time.

Solutions like AnyDesk would be orders of magnitude easier to adminstrate as they have basically bundled up the server and the client of free VNC technology into an easy to use product and of course they want money for that.  For real "commerical use" is $20 a month unreasonable?  Maybe not, though it probably gets under your skin and I don't blame you, but if you don't want to subscribe, then look around for a freely available VNC server that runs on windows, I saw half a dozen when I did a google search a few hours ago.  Surely one of them must not be tangled up in some kind of commerical use clause, but never know.

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 00:09
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

first server I found, tightVNC is free for personal and commercial use:https://www.tightvnc.com

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 00:12
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

By the way, openGL is being deprecated by Apple.

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 00:34
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

-

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 01:00
by mbira
Joined on Thu, Nov 23 2017, Posts 37
Tightvnc doesn’t work on a Mac. Again-it’s not plug-in related. Trying to open VEP7 through MRD gets an error message that you need to close and reopen the remote server. If you do that and then click + to create an instance VEP immediately crashes. VEP7 works fine loading the full project on startup (without MRD) but as soon as you go in and try and add an instance or disable/enable instance through MRD the program crashes.

Do you have a Mac master and a PC slave? If so please try and start VEP7 (a new project) through MRD and let me know if it crashes when you try and add an instance.
Posted on Sun, Jan 12 2020 01:08
by mbira
Joined on Thu, Nov 23 2017, Posts 37
So far I’ve looked at tightvnc, realvnc, anydesk, and teamviewer. They all either cost money or don’t work on Mac.

Imagine if VSL switched to a subscription model out of the blue and now you needed to pay $20 a month to use the product. I don’t think it’s unreasonable for me to not be happy about this situation-especially since I didn’t know there was this issue.
Posted on Sun, Jan 12 2020 01:11
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

Originally Posted by: mbira Go to Quoted Post
Tightvnc doesn’t work on a Mac

You can use tight vnc server on windows and any other VNC client on the mac.  There are lots of VNC clients for the mac.  There is even a way to use safari in some way as a VNC viewer, I don't know the details about that though

Quote:

. Again-it’s not plug-in related.

Do you have the problem without loading any plugins?

Quote:

Trying to open VEP7 through MRD gets an error message that you need to close and reopen the remote server.

I'm not having that problem at all.  We should talk about all of your remote desktop settings and so forth and try to figure out why its happening to you.

Quote:

If you do that and then click + to create an instance VEP immediately crashes. VEP7 works fine loading the full project on startup (without MRD) but as soon as you go in and try and add an instance or disable/enable instance through MRD the program crashes.

Ok. no plugin.  I am not having that problem though.  So the question is why is it happening in your setup and not mine.

Quote:

Do you have a Mac master and a PC slave? If so please try and start VEP7 (a new project) through MRD and let me know if it crashes when you try and add an instance.

Yes, mac master and PC slave.  Does not crash.  I jsut created three instances, loaded up an instrument on each one and made sound over on LogicPro.  Working fine.

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 01:16
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451
5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 01:19
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

I understand your frustration though.  If it wasn't working for me on Remote Desktop I would probaly be making a lot of noise about it also as I find VNC appalling to use and I most definitely do not want to have to pay a subscription to use one of the easier commerical alternatives such as AnyDesk for this purpose.

Which version of WIndows and OSX are you using?

I vaguely recall a while back there was some broken stuff in Remote Desktop with certain version of windows, but I don't remember the details now.

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
Posted on Sun, Jan 12 2020 01:21
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 451

Here's another useful article that includes how to make use of VNC client on mac

 

https://www.tweaking4all.com/os-tips-and-tricks/macosx-tips-and-tricks/best-vnc-client-macos-x/

5,1 MacPro 12core X 3.46ghz, 128gb ram, RX580 video, OSX Mojave, VSL (almost everything), LogicPro, Cubase10, StudioOne, DP9, Reaper, Dorico, Finale, MuseScore, Notion6, EW Hollywood Orch, Kirk Hunter, GPO, much more..
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