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  3. Vienna Instruments Pro
  4. white pop-ups

  • white pop-ups

    T
    T

    Hello,

    I have a strange error on ox 10.11.6 with lates VEP. Every time I open and instrument in a seperate window, I get all these small white pop-up windows on all my screens. Any idea what it could be? Thanks much.

     

     

     

    https://www.dropbox.com/s/9y6jenh3g1eug2m/Screen%20Shot%202020-01-03%20at%2011.36.12%20AM.png?dl=0
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello, 

    Which versions of software are involved there? Which instrument and software version are you opening in a separate window. 

    Please reply with version numbers (everybody believes they are using the latest version 😉). 

    Thanks, 

    Paul

    Paul Kopf Product Manager VSL
  • T
    T

    Mac OS 10.11.6

    PT 12.8.2

    VEP 7.0.926

    Any instrument. It's usually 10 of those pop-ups per screen, have no idea why that is happening...Also, once that happens, I can't hide the app.

    Thanks
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Thanks. So this does not happen with the previous version (available here), correct?

    Did anything else change? Graphic settings, any additional software in your setup?

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • T
    T

    Nothing has changed. Started when I upgraded to VEP7. Will try the version you linked and report. Thanks again.
  • T
    T

    Same thing..
  • marnixM
    VSL Team
    marnixM

    Hi,

    I must confirm that I was able to sort of reproduce this, although the white windows (just one or two in various sizes) only sometimes pop up (randomly, let´s say every third or fourth time) when I attempt to hide VE Pro Server, which indeed does not work properly in OSX 10.11.6, as the windows only go out of focus into the background, but the application is not correctly hidden.

    We will have to further investigate this.

    Best, Marnix