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Vienna InstrumentS Directory Manager update error
Last post Mon, Jan 20 2020 by GilP, 8 replies.
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Posted on Wed, Jan 15 2020 23:26
by GilP
Joined on Thu, Aug 31 2017, Posts 52

Hello!

When trying to apply the VI ChamberStrings II an error occured: after a few seconds an alert appeared "eLiecenser POS Error Message" and then a notification saying that 0 files were updated (please see enclosed pictures)

All licenses are ok, and I can use Chamber Strings I and II in VI Pro 2.

I'm using the Directory Manager Version 2.1.18457 in the Vienna Instruments Pro folder (on macOS 10.14.6).

Thanks!

Best regards,

Gil.

File Attachment(s):
1U0020-U0020eLiecenserU0020POSU0020ErrorU0020Message.jpg (307kb) downloaded 6 time(s).
2U0020-U0020ChamberU0020StringsU0020-U0020UpdatedU00200U0020files.jpg (286kb) downloaded 5 time(s).

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Posted on Thu, Jan 16 2020 08:30
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11766

Hi Gil, 

That's an eLicenser error... Did you check that you are using the latest eLCC?

I'd restart the computer and give this another try. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 16 2020 18:55
by GilP
Joined on Thu, Aug 31 2017, Posts 52

Hello Paul,

Thanks for your quick answer!

I'm using the last version of eLicenser Control Center (6.11.10.2263) and restarting/shutting down then start the computer doesn't fix the problem.

Any other ideas or tests I can do to fix this?

Thank you and best regards,

Gil.

Posted on Fri, Jan 17 2020 06:55
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11766

Hello Gil, 

Please uninstall your current eLicenser Control Center and try with this 32 bit version of eLicenser, that should solve it until a new update is available. Let me know how that goes!

Best,
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jan 17 2020 14:11
by GilP
Joined on Thu, Aug 31 2017, Posts 52

Hello Paul,

Unfortunately, I have the same results with the "old" eLicenser you provided (even after a mac restart).

Thanks for your help!

Best regards,

Gil.

Posted on Sun, Jan 19 2020 10:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11766

Hi Gil, 

Please check your mail account, and give it a try with the license I sent!

If that doesn't work, let's tackle this via !

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Jan 19 2020 14:16
by GilP
Joined on Thu, Aug 31 2017, Posts 52

Hello Paul,

Thanks for you day-off answer ;-)

Unfortunately, no more success with your license: tried on both versions of eLicenser (last one and 32-bits) even after a Mac restart... I've tried also with another update (VI Chamber Strings I) that I've already done successfully a few months ago and I have the same error too.

Do you want me to write a mail to support or do you want to do it (as you said "let's" :))?

Thanks again!

Best regards,

Gil.

Posted on Mon, Jan 20 2020 19:59
by GilP
Joined on Thu, Aug 31 2017, Posts 52

Hello Paul,

I've just sent a mail to the support and will keep you in touch.

Thanks again for your help!

Best regards,

Gil.

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