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[SOLVED] New Member - So, VSL... not plug and play then?
Last post Wed, Mar 11 2020 by cm, 12 replies.
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Posted on Mon, Mar 09 2020 12:33
by William Burdis
Joined on Mon, Mar 09 2020, Sydney, Australia, Posts 6

Hello everyone, I am very new here - and so here is the usual 'wtf noobie post....be gentle - I am trying (very trying).':

I was very excited to discover this software, and decided to download the trial verision to learn the workflow...and to make sure it would work. Well... fat chance of that so far.

My Master (DAW) Machine is a Macbook Pro OS= Mojave 10.14.6. It's a little old but should be fine for now.  Firewall is OFF.

My SLAVE Machine is a Dell Insparon Laptop running Windows 10 (home).

This is a direct connection - no Router just 1 cable between 2 machines.

The Ethernet is Via a USB3 to Ethernet adaptor on the Dell and then into an Apple Ethernet to that thunderbolt socket thing.(?) I have tested the PC with Ethernet Internet, and it is fine and instant, same on the mac - but as far as getting VSL comunication throught this cable...it's simply NO.

So I have done all the suggested things: PC Firewall is On BUT The TCP and UDP Ports are set up as shown in the manual, those ports are open.

I set a static IP adress on the Ethernet PC side - following the Manual protocal (though I did not know what "Gateway" to give it, and I did not know what DNS to give it so -  left it blank. ?

I simply can not get the PC to be recognised by the Mac VSL Server. Dissapointed - as it is supposed to be plug and play...almost anyway. But I have spent 4 days and am nowhere. I can only "see" my local host on the mac (the mac intself.).

ipconfig on the PC simply states for the Ethernet:

  • Ethernet Adapter...........Ethernet3
  • Media State..............Media Disconected
  • Connection - Specific DNS suffix.

 

It's a longshot - but I am no further than when I started. So if anyone has any suggestions, please,  let me know.

I would love to use this software but it's not looking as straightforward as it claims, and certainly not proving easy to find an answer.

Thanks Everyione,

Will XXX 

Posted on Mon, Mar 09 2020 21:55
by stephen limbaugh
Joined on Tue, Feb 23 2016, Los Angeles, Posts 240

When you are on Finder in the Mac and you hit command+K, is the PC showing up there as an option?

2019 MacBook Pro, 8 core i9, 32gb RAM. Heavy Digital Audio PC slave, 6 core Xeon E5-1650, 128gb RAM. Logic 10.4.8. Mojave & Windows 10.
Posted on Tue, Mar 10 2020 07:13
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11752

Hi William, 

It should be plug and play if the network is working... Hm. 

Can you please send pics of your network settings to ? We'll check it out right away. 

Best, 
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Mar 10 2020 09:28
by William Burdis
Joined on Mon, Mar 09 2020, Sydney, Australia, Posts 6

Originally Posted by: stephen limbaugh Go to Quoted Post

When you are on Finder in the Mac and you hit command+K, is the PC showing up there as an option?

No. The issue seems to be at the Windows end - the Ethernet port thinks the cable is unplugged - trying to work out a test situation for the cable. The port DOES work with my internet plugged in to it, so I know the USB to Ethernet adapter is running. 

I will send some pics off to VSL.

Thanks mate.

Will.

Posted on Tue, Mar 10 2020 09:44
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9074

hi Will,
ahead: to leave the gateway empty for an additional network is the right way (the gateway describes the "door" to public IPs, which is required for the network connected to the internet, but not for a private network connection to an audio-slave/-host).

just an idea (assuming you are connection the thunderbolt-to-ethernet and the USB-to-ethernet adapters using a standard ethernet cable): maybe both or one of the adapters is not capable of a feature called "auto-sensing", so your setup would expect a crossover-cable.
if available you can prove this by trying to connect both adapters via a switch.

best, cm

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Mar 10 2020 11:41
by William Burdis
Joined on Mon, Mar 09 2020, Sydney, Australia, Posts 6

Originally Posted by: cm Go to Quoted Post

hi Will,
ahead: to leave the gateway empty for an additional network is the right way (the gateway describes the "door" to public IPs, which is required for the network connected to the internet, but not for a private network connection to an audio-slave/-host).

just an idea (assuming you are connection the thunderbolt-to-ethernet and the USB-to-ethernet adapters using a standard ethernet cable): maybe both or one of the adapters is not capable of a feature called "auto-sensing", so your setup would expect a crossover-cable.
if available you can prove this by trying to connect both adapters via a switch.

best, cm

Ok - I would have to buy a switch - I CAN do this - but would a switch fix this issue (if it was this?) ? I don't want to buy something that I don't actually need. Do you mean: Slave ethernet into switch | switch out to Master ethernet Would I need to buy a crossover ethernet cable?

My Windows (slave) ethernet tells me no cable is attached when I run the trouble shooter. Which , of course, there is./

Thanks

Will. 

Posted on Tue, Mar 10 2020 13:32
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9074

Originally Posted by: William Burdis Go to Quoted Post
My Windows (slave) ethernet tells me no cable is attached when I run the trouble shooter. Which, of course, there is.

that's what made me think about the failed autosensing .. especially because in a former post you mentioned that "plugging your internet connection to the PC works", so we can assume the network adapter attached to the PC is ok.
which leads me to a question: how do you connect to the internet? many modems/routers have a switch built in ...

unfortunately i couldn't find a support case regarding your issue with maybe some details about your used hardware and configuration.

best, cm

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Wed, Mar 11 2020 13:01
by William Burdis
Joined on Mon, Mar 09 2020, Sydney, Australia, Posts 6

Originally Posted by: cm Go to Quoted Post

Originally Posted by: William Burdis Go to Quoted Post
My Windows (slave) ethernet tells me no cable is attached when I run the trouble shooter. Which, of course, there is.

that's what made me think about the failed autosensing .. especially because in a former post you mentioned that "plugging your internet connection to the PC works", so we can assume the network adapter attached to the PC is ok.
which leads me to a question: how do you connect to the internet? many modems/routers have a switch built in ...

best, cm

Thanks for your suggestions, I did indeed buy a switch, as well as a crossover cable. Still no dice. However I DO now have lights showing up on my USB to ethernet dongle. But it'sa no dice on seeing the slave PC in the network list or VE pro. This is most depressing - I don't want to be buying things just to get a demo to work - but thanks for your help. I may send som images and details to VSL or I may simply can this. Anything this hard does not feel good. 

Thanks mate

Will. 

Posted on Wed, Mar 11 2020 14:07
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9074

hi Will, thx for the update ...
so it sounds like indeed there _are_ some incompatibilities between the lighning-to-ethernet adapter and the usb-to-ethernet adapter. but the MacBook as well as the Dell should also have a "regular" (gigabit?) ethernet port, don't they?
have you already tried to connect both using these ports (just for testing)?

if you send us the details to i'm sure we can get a much clearer picture of your issue (how do you connect to the internet, used IPs on all ethernet ports, ect.).

also please make sure you actually are using 2 separate network ranges for internet and the direct connection, both are using different class C network (network mask 255.255.255.0) and the direct connection is using a private network range (e.g. 192.168.100.x where x is between 1 and 254 and different for each device).

hth, cm

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Wed, Mar 11 2020 14:33
by William Burdis
Joined on Mon, Mar 09 2020, Sydney, Australia, Posts 6

Originally Posted by: cm Go to Quoted Post

hi Will, thx for the update ...
so it sounds like indeed there _are_ some incompatibilities between the lighning-to-ethernet adapter and the usb-to-ethernet adapter. but the MacBook as well as the Dell should also have a "regular" (gigabit?) ethernet port, don't they?
have you already tried to connect both using these ports (just for testing)?

if you send us the details to i'm sure we can get a much clearer picture of your issue (how do you connect to the internet, used IPs on all ethernet ports, ect.).

also please make sure you actually are using 2 separate network ranges for internet and the direct connection, both are using different class C network (network mask 255.255.255.0) and the direct connection is using a private network range (e.g. 192.168.100.x where x is between 1 and 254 and different for each device).

hth, cm

No both machines do not have Ethernet Ports...One is a mac lpatop (lucky to get a power socket these days  !! The other is a PC but still no port..........But wait - it just worked just then, as I type this.

Well Bolw me down with a feather. I am not sure what has changed it was one of two things, hang on...

OK: It will only work with A) The Switch and B) There are 2 thunderbolt ports and I just swapped the display and the Ethernet adapter round and Bingo. sound. no noticable latency on a single piano. I suppose ity's not a waste of money for the switch box - I get to have ethernet internet. But talk about a perfect storm... That has taken me over a week. so much for plug and play. ALSO I CHANGED the ip4 adress to a highr number at the end, with 3 digit's not 2 - but I think that is merely coincidental.

So in the morning...ok, later this morning I will double check everything. But I just did some tests and it only works this way. At some point I will build a large Desktop and make sure it has ethernet ports as well as Thunderbolts (for my UAD Apollo).

Thanks for your time and hep - thanks to everyone  who answered as well. This is now SOLVED. (I sincerely hope)

Will. 

Posted on Wed, Mar 11 2020 14:34
by William Burdis
Joined on Mon, Mar 09 2020, Sydney, Australia, Posts 6

Originally Posted by: Paul Go to Quoted Post

Hi William, 

It should be plug and play if the network is working... Hm. 

Can you please send pics of your network settings to ? We'll check it out right away. 

Best, 
Paul 

 

Thanks Paul - I was taking the config pictures when it suddenly worked (see above)

Posted on Wed, Mar 11 2020 14:41
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9074

hi Will - good to hear it is working finally. the circumstances you've been describing were sounding somehow strange - at least we have a new trouble shooting tip now ;-)

best, cm

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
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