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eLicenser server not available?
Last post Sun, Mar 22 2020 by cm, 10 replies.
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Posted on Sat, Mar 16 2013 11:35
by jhonny.eriksson
Joined on Mon, Jun 21 2010, Sweden, Posts 60
Hello,

I just purchased Appasionata Strings a couple of hours ago and as I try to activate the license to my eLicenser it fails. It says that I can be due to maintenance work but I can't find any info about it if that's the case;

"A connection to the license server could not be established, becuse the license server is currently not available (e.g. due to maintenance work). Please try again later, or contact your software vendor's support department in case the problem persists."

There is no reason that I should not reach the license server if it were available, no proxies, no firewall issues etc.
Anyway, just to let everyone know.

EDIT

Just tried to update without any eLicenser key inserted; on three different computers, two different Internet connections and it still says the same. So I am guessing that this is a real issue. Strange that they do not have redundancy enabled when maintaining...
Posted on Sat, Mar 16 2013 16:47
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11752

Hi jhonny, 

The eLicenser Server seems to be down indeed, and my colleagues at eLicenser/Steinberg are working to get it back online again. We all hope that this will be the case in the next hours. 

Also see this thread

Sorry for the inconvenience. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Mar 17 2013 14:49
by jhonny.eriksson
Joined on Mon, Jun 21 2010, Sweden, Posts 60
Thanks Paul. Seems to work fine now :) The Appasionata Strings are SUPER!
Posted on Mon, Dec 30 2013 00:48
by tex viler
Joined on Mon, Dec 30 2013, Posts 2
I, I also have same problem, cant register new CUBASE 7,5 update.. when will server be online??
Posted on Wed, Jan 08 2014 02:22
by hhosri
Joined on Wed, Jan 08 2014, Posts 2
i have the same problem with cubase 6ai ive been working for 2 years..now i got that license problem..so i uninstalled it and installed again..when i come to register it it gives me the same message you got...ive been like this for 5 days...please tell me what did you do ?? i have a recording studio,with a shut down DAW :/
i REALLY REALLY appreciate your help
Posted on Wed, Jan 08 2014 10:26
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7339

Welcome hhrosi,

which VSL products are causing you trouble?

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Wed, Jan 08 2014 14:06
by hhosri
Joined on Wed, Jan 08 2014, Posts 2
actually its cubase license itself...i know its a vsl forum...but im despereta my studio is shutdown because of that and im not getting any help from steinberg
Posted on Wed, Jan 08 2014 14:28
by DG
Joined on Wed, May 12 2004, Posts 8608
hhosri wrote:
actually its cubase license itself...i know its a vsl forum...but im despereta my studio is shutdown because of that and im not getting any help from steinberg

As Steinberg owns both Cubase and eLicenser, there is nothing that anyone else can do to help.

DG

Nuendo 6.03, 4.3
2 x Intel Xeon x5675 3.07GHz Hex Core
48GB RAM
Windows 7 (x64)Pro
RME Multiface II
Intensity
ATI HD5400 series graphics card
Posted on Sat, Mar 21 2020 17:51
by Procman
Joined on Sun, Dec 08 2019, Posts 1

Hi,

Februar 12: impossible to connect to the eLicenser to activate a WaveLab license. Answer from Steinberg o, March 3rd by sending another activation code: 17 days with 10 requests without answer.

Today: try to activate Solo Strings; same issue !!!  >1month with issue on the server !!!   (server not available).

It's not acceptable. Please VSL: find another system to authorize  (like Spectrasonics, Arturia, Izotope...). The Steinberg's product and systeme is out and non professional. A shame.

Desktop Windows 10 64b - 8To SSD - Cubase 10.5
Posted on Sun, Mar 22 2020 08:24
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9074

hi Procman,
we are very sorry to hear about your troubles connecting to the license server.
as far as we can see you succeeded finally downloading your Solo Strings license to an eLicenser 2020-03-21 19:12:39 - however such connection problems shouldn't occur too often.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
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