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eLicenser disconnecting / error messages periodically
Last post Mon, Apr 06 2020 by jasensmith, 4 replies.
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Posted on Sun, Apr 05 2020 05:14
by mpower88
Joined on Thu, Aug 12 2004, Posts 727

Hi,

Just saying hi, after many years of being off the forum!

My USB eLicenser has been playing up for some time, occasionally I will get an error message saying that it is not connected. Sometimes when I do the clean up process using the eLicenser software, it fails. When I power down, restart, it always works fine. Is this a sign the dongle is failing or more likely the computer or software? I'm on Windows 7 SP1.

Thank you.

XI Machines 2687W, 64Gb Ram, Win 7 SP1.
Angelbird SSD's. VIPro, VEPro/MIR,
Full Vienna Collection.
Steinberg UR22mkII USB
Posted on Sun, Apr 05 2020 09:38
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1577
How old is it?

If it's more than 2 years old replace it immediately.

"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Sun, Apr 05 2020 21:51
by mpower88
Joined on Thu, Aug 12 2004, Posts 727

Can I ask - why is that? Because they should always be replaced after 2 years or because it is showing signs of failing?

XI Machines 2687W, 64Gb Ram, Win 7 SP1.
Angelbird SSD's. VIPro, VEPro/MIR,
Full Vienna Collection.
Steinberg UR22mkII USB
Posted on Mon, Apr 06 2020 04:04
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1577
Well you can keep it for as long as you like but the warranty is only good for 2 years. After the warranty expires VSL is not obligated to replace your lost licenses in the event of a key failure. I think it's half price if you want the licenses back. It's part of the licensing agreement you agreed to when you downloaded and installed the software after purchase.

So you are advised to buy a new key every 2 years and transfer the licenses. Or you can buy the Protection Plan which gives you some limited insurance. But either way, you're still going to have to get a spare Vienna key.

"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
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