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Synchron pianos ... hrrr
Last post Sun, Apr 12 2020 by Paul, 7 replies.
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Posted on Sat, Apr 11 2020 10:52
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Métis-sur-Mer,Canada, Posts 107

I had to reinstall Windows 10 and my all software. My instrument samples were all on other SSDs. I was able to connect everything without reloading: Kontakt, BBC Spifire, EW, Native, VI PRO2, except my Synchron pianos....

I've tried everything, and the Manager has the right repertoire. There's nothing you can do. I had to reload everything from this huge bank.

This lame system, with which I have often had difficulties and where the head does not recognize the rest of the body, is the worst of all.

CMB
Posted on Sat, Apr 11 2020 12:09
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12288

Hi, 

Sorry to hear about that. Sample Management should be straight-forward in the Synchron Player / Synchron Piano Preferences => Database

I wonder what went wrong... 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Apr 11 2020 15:03
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Métis-sur-Mer,Canada, Posts 107

Why name this feature Presets if they are samples?

I must add that I am currently reinstalling Pro Tools 2020 and the plugin of the Synchro pianos must crash PT (but not Cubase). If I remove it from the AAX odssier, PT opens well.

I'm in WIN10 update yesterday.

CMB
Posted on Sat, Apr 11 2020 19:18
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Métis-sur-Mer,Canada, Posts 107

For the record, the problem is solved. But I don't know how! I had to reinstall Pro Tools 2020 and The Sychrons Pianos.

CMB
Posted on Sun, Apr 12 2020 09:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12288

Hello CMB,

Thanks for the update, that's good news

Do you have the crash Pro Tool Crash Report available somewhere? We can always look at that:

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Apr 12 2020 11:00
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Métis-sur-Mer,Canada, Posts 107

Hello Paul,

With the reinstalling , I had to erase this (under "appdata"). If it's elsewhere, tell me where please, I'll look.

Cm

CMB
Posted on Sun, Apr 12 2020 16:11
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12288

Hi, 

You should find it in your Console log. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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