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VE Ensemble Pro 7 MAS Plugin Issue.
Last post Thu, Aug 20 2020 by Paul, 21 replies.
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Posted on Wed, May 27 2020 20:24
by Dave Pelman
Joined on Mon, Sep 05 2016, Posts 6

Hi,

 

I've been able to reproduce, and have MOTU reproduce, and another Digtital Performer user reproduce the folling issue:

 

My system is a 2013 MacPro running Mojave with a PC Slave.  I'm running VEP 7 (not the current update)

I am reproducing the issue using the VEP MAS plug in a 16 instance, 16 channel template not actually connected to VEP instruments locally and on the slave.  Beachballs are frequently appearing when I toggle from one channel to the next.  Reordering midi or audio tracks induces a hang with a beachball.  Video demo here:  https://cdn-data.motu.com/django_prod/techlink-attachments/152540/IMG_0505.mov

 

Here are some video demonstrations that shows how using the VEP MAS plug in a 16 instance, 16 channel template causes sluggishness and a beach ball when moving an audio track.  The other video shows how using Kontakt instances (same configuration) does not cause this issue.

 

Vienna MAS.mov:

https://dpmusic.box.com/s/h4iu8ihpk6cping1a28rhpm66edrq26h

 

Kontakt.mov:

https://dpmusic.box.com/s/3uqflnshdfq7npt8sig2y4kv9ulk8k8m

 

Perhaps it's bad with VEP MAS instead of AU because of the number of auxiliary audio outputs and/or MIDI ports that VEP MAS exposes.  

 

With AU version of VEP, the issue has improved greatly, no beach balls.  Would love to have the multi-port feature that the MAS version offers but it seems like I need to use the AU version for now.

 

Is this addressed in the latest update?

 

Thanks,

Dave

Posted on Sat, May 30 2020 13:04
by labman
Joined on Tue, Sep 28 2010, Posts 117

Motu has also confirmed with us here, that with MAS VEP in our big orch template, when attempting to comp audio files, using 'show takes' on even two tracks with only 2-3 takes each can take 3 minutes to open. Removing all our 12 VEP instnaces from session, they open immediately. Sorta weird. But this does correspond to your beachball issue Dave, which we too, have confirmed.

I am sure Paul and the vundervar VEP peeps can address this. 

Posted on Sun, May 31 2020 11:57
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1760

How many MIDI ports have you got in the VEP plugin settings? Is the issue improved with a single MIDI port?

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Sun, May 31 2020 13:41
by labman
Joined on Tue, Sep 28 2010, Posts 117

Hey there Martin. THank you for chiming in. We here, use 8 ports per plug, (and require a minimum on mnay of those of 6) Have not tested with just one.

Posted on Mon, Jun 01 2020 19:28
by Dave Pelman
Joined on Mon, Sep 05 2016, Posts 6

Hi Martin,

As for me, my testing involed only one port.  My template involved anywhere from 2-8 ports per instance.  My new template now uses the AU version of VEP and the issue has dissapeared.  Would much rather have the multi-port feature obviously.

Thanks,

Dave

Posted on Mon, Jun 01 2020 19:29
by Dave Pelman
Joined on Mon, Sep 05 2016, Posts 6

Appreaciate the confirmation, Labman.  I'm guesiing the recent update doesn't address this.

D

Posted on Mon, Jun 01 2020 20:34
by labman
Joined on Tue, Sep 28 2010, Posts 117

Originally Posted by: Dave Pelman Go to Quoted Post

Appreaciate the confirmation, Labman.  I'm guesiing the recent update doesn't address this.

D

We are mid contract Dave, so cant yet update the plug. Will do when done!

Posted on Fri, Jun 05 2020 21:12
by Dave Pelman
Joined on Mon, Sep 05 2016, Posts 6

Many thanks.  I've updated to the recent version, no change with issue.

Best,

D

Posted on Sat, Jun 06 2020 15:14
by labman
Joined on Tue, Sep 28 2010, Posts 117

I appreciate your report Dave! Thank you. Shall wait to update then.

Posted on Wed, Jun 17 2020 13:10
by labman
Joined on Tue, Sep 28 2010, Posts 117

Any luck hunting this down Martin? It is sorta killing us. Thank you  !

Posted on Wed, Jun 17 2020 13:24
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12637

Hi guys, 

Can you please tell us which version of VE Pro 7 you are using, exactly?

Also: How many VEP plug-ins with how many outputs each?

Is there any miminal reproduction scenario that we can set up here?

Thanks, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jun 17 2020 14:53
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1760

I have managed to reproduce the issue and have isolated it to a part internal to DP. I've notified the DP developers about this, and hopefully it will be corrected soon!

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Wed, Jun 17 2020 17:26
by labman
Joined on Tue, Sep 28 2010, Posts 117

Love you guys! I knew you would get on it. Thank you Paul and Martin.

Originally Posted by: MS Go to Quoted Post

I have managed to reproduce the issue and have isolated it to a part internal to DP. I've notified the DP developers about this, and hopefully it will be corrected soon!

Posted on Wed, Jun 17 2020 18:50
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 686

+1

Posted on Thu, Jun 18 2020 00:41
by wrbaird66
Joined on Mon, May 16 2016, Posts 2

Hi,

I can also confirm that I am having the same issue as others. I am running 9 Instances of VEP7 split over two PC Slave Machines, with about 190+ Stereo Outputs coming back into DP.

The time it takes to add a Midi or Audio track is about 20 secs, and moving tracks and folders also takes about the same time. As soon as I disconnect the VEP7 instances, DP works as normal.

I have a tech support running with MOTU and glad to see others have raised this too. I thought it might be something to do with my template or the number of outputs I need to run it.

So pleased to read that VSL and MOTU are communicating with each other to help resolve this.

Posted on Thu, Jun 18 2020 01:26
by Dave Pelman
Joined on Mon, Sep 05 2016, Posts 6
Indeed! Thanks everyone.
Posted on Thu, Jun 18 2020 08:20
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12637

Hi, 

Martin Saleteg (MS) heard back from the DP team. This issue should be fixed with the next DP Update (10.12), expected in the next few months. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jun 18 2020 16:20
by wrbaird66
Joined on Mon, May 16 2016, Posts 2

Hi

I too can confirm that I have just had an email from MOTU, to confirm they have fixed the bug and it will be in the next release.

Thank you to everyone, and especially to VSL and MOTU.

Bill

Posted on Tue, Aug 18 2020 18:15
by Dave Pelman
Joined on Mon, Sep 05 2016, Posts 6

Great news!  Good to know I wasn't the only one experiencing this issue.  Still, I'm amazed that I was the first one to report it (or so it appears).  Perhaps my template or use of the plug is unordinary.  Regardless, happy!

Posted on Thu, Aug 20 2020 00:15
by Bross
Joined on Mon, Jul 06 2009, Ojai California USA, Posts 10

Hello,

I too am having problems Problems. 

With Plugins. It seems to do with Ilok stuff... See when I updated Vienna Instruments software, 6 and 7 and added Synchron Player, I get Beach ball on loading all my old TV film projects with 6 Pro and 7!! IT loads sometimes, but other times crashes. It happens on my empty templates too. My templates have 4 instances each having 16 midi. Woodwinds, Brass, Strings, Percussion.  It seems to crash when i have all four or more instances loaded. I also noticed the License error in combination. It is like the USB ports on mac is over worked, and ilok looses sync. Then it crashes. When you add Audio tracks with MAS it does it too. I can replicate it too. So you are not crazy at all. Its becoming frustrating now. I love my vienna stuff and built my studio setups around it. Its a resource problem! I think programmers are pushing the limits. 

I should make a video too. Also have it with MOTU DP 10.5. Getting rally bad when you can't load a past project for Director without hrs of crashes and cant add multiple audio tracks anymore. Also data corruption in Instruments Pro and ensemble Pro project files. Random values in Pitch. I am sure they will sort it out. Vienna does good when they see the issues.

 

Kind Regards

B

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