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  4. MIR Pro Room packs not available, but are installed and license is activated ?

  • MIR Pro Room packs not available, but are installed and license is activated ?

    T
    T

    I can load MIR Pro, but when I try to select a venue I get this error -Vienna MIR Pro cannot access RoomPacks. Please check the following:

    - You have installed at least one RoomPack

    - A valid license for the RoomPack(s) is available on your USB eLicenser

    - The correct RoomPack Data Folder is set in Vienna MIR Pro Preferences (Preferences -> Vienna MIR Pro).
  • PaulP
    VSL Team
    PaulP

    Hi Tommy, 

    If all these checkpoints are OK, you should be good to go. 

    Do you want to send some screenshots to support@vsl.co.at?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • A
    A

    Good day Paul, I seem to ba having the same issue. is it possible for me to schedule a remote control assistance from You or any of your Tech support?. I really appreciate your time. thank You
  • DietzD
    VSL Team
    DietzD

    Sorry to hear that you're facing problems. Please get in contact with support@vsl.co.at, VSL's support team will take care for the issue ASAP. Please make sure to supply as many technical details as possible.

    Kind regards,

    /Dietz - Vienna Symphonic Library