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[SOLVED] eLicenser turns off. Windows.
Last post Tue, Jul 21 2020 by johnstaf, 2 replies.
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Posted on Tue, Jul 21 2020 01:05
by johnstaf
Joined on Thu, Apr 21 2011, EI, Posts 216

Hi all,

I'm having a problem with my Windows computer. When I insert my key, the red light turns on, but when I try to run VSL software or the eLicenser control centre the light on the key goes off. The key is not showing up in the control centre.

I've used different keys and the result is the same. The same keys work fine on my Mac.

I've uninstalled the eLicenser control centre and reinstalled it. None of this makes any difference.

Has anyone come across this kind of behaviour?

Thanks,

John

Cubase (OS agnostic). Various VSL bits and pieces.
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Posted on Tue, Jul 21 2020 02:33
by johnstaf
Joined on Thu, Apr 21 2011, EI, Posts 216

Fixed.

The driver was missing, and reinstalling the elicenser software didn't fix it. I updated the driver in the device manager.

Cubase (OS agnostic). Various VSL bits and pieces.
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