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[SOLVED] VE PRO 7 with MIR PRO 24 installed, crashes
Last post Thu, Sep 10 2020 by commanderm, 5 replies.
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Posted on Sun, Aug 09 2020 03:34
by commanderm
Joined on Tue, Dec 30 2008, Posts 7

Hello,

On Windows 10 Pro for Workstation, I have both VE Pro 7 and MIR PRO 24 installed. When I launch VE PRO 7 Server, it opens without a problem. As soon as I add an instance, it crashes.

I tried everything. Then I uninstalled MIR PRO 24 and launched VE PRO 7. This time I had no problem adding an instance. I have tried this a few times by installing MIR PRO 24 and uninstalling it.

There seems to be some problem adding an instance when MIR PRO 24 is also installed.

Please help me. I can send the sentry-db, logs etc.

Ram

Posted on Sun, Aug 09 2020 11:29
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7468

Hello Ram,

sorry to hear about your problems.

Please get in contact with , including as many information about your system as possible (OS, CPU, RAM size, audio system & drivers, version numbers of any other active audio software, etc.). VSL's support team will take care for the issue ASAP.

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Sat, Aug 22 2020 19:47
by commanderm
Joined on Tue, Dec 30 2008, Posts 7

Hi,

I sent all the information; including videos, dumps sentry-db data.

Any news on this ?

thank you

Ram

Posted on Wed, Sep 09 2020 23:08
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12290

Hi Ram, 

Just catching up here... Which case is that?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Sep 10 2020 00:28
by commanderm
Joined on Tue, Dec 30 2008, Posts 7

Paul,

No worries. The case has been resolved. Just for notes, I had an old graphic card and the drivers were not up to date. Apparently MIR PRO when used in VE PRO 7 needs OpenGL.

Once I updated the drivers on the machine, it started working.

Thank you to your team and your follow up

Ram

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