Hello KevinMe, 

That is strange (and it's the first report), but of course you can roll back. Simply remove the added Library Update files and you should be fine.

If you want to roll back with the player software, please find the previous version in our Downloads Archive. 

Best, 
Paul

Hello,

For information, I have roll back to version from 1.1.1518 to 1.1.1508 and the issue disappeared (no more random cpu peaks).

I'm very surprised that there isn't anybody else (except Kevin) with this version issue...

Regards

Just thought I'd add that I also had the crackles and strange cut outs after updating to the latest version 1.1.1518. I noticed that it wasn't that bad or noticeable while playing without the sustain pedal but as soon as I started using the pedal I got immediate cuts in audio and CPU spikes to 100% (normally never goes higher than 40-50% on my i7). 

I am also using the Steinway D and tested with the presets 'player surround to stereo'. 

Rolled back to 1.1.1508 and the issues were gone, great that we have the option to go back so that helped.

I've had the same problem. Without changing any settings on my computer, the update caused performance problems running the same patches. I switched back to the previous version  (1.1.1508) and all is right with the world again. 

What was wrong with the previous version that it needed to be updated? 

God Bless,

David

Same issue here. The piano is now unplayable. I have peaks even when playing a major triad!

I managed to reduced the CPU level to something manageable by settings the streaming and loading thread to 4 and also setting the Preload Size to 16384. I still have peaks to 80% when playing a lot of notes. Also with 2 mics position I set the max voice per mic at 64 instead of the defat 128.

Bit of an aside, but still performance related.  

Some larger preload options would be very welcome.  64gb-128gb ram configurations are very accessible these days.  I imagine most of us are happy to focus system resources on improving the live playing experience,  If ram helps at all, let's use as much as possible.

Hi,

You can always see what was updated in the changelog:

https://www.vsl.info/manuals/changelogs/synchron-piano-player#v111518---august-7th-2020

Best, Ben

Thanks for the offer to help - we'll come back to it as soon as as possible :)

Hie Ben,

I have the same problem whith lot of crackles since I have updated my system : windows 10 20H2, Synchron Pianos v.1518.

My config  : Windows 10 (20H2), Intel i9 10900K, RME Fireface, RAM 32 GB, all SSD drives.

I switched back to two previous versions  (1.1.1508 and 1.1.1496), but I have the same problem (screenshot attached at this post). I think the problem is windows and the last update, I don't remember having had the problem with version 1909...

The piano is actually unplayable...

Could you send me the download link to the beta build ?

Thanks !!

Fred.

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[SOLVED !!!]

Good evening,

Thank you very much for this trick ... magic !!!

I explain my approach, which will serve as an aid to those like me who have a problem with the "apparent" processor load of the Synchron Piano, and as a point of support for you, dear developers.

I confirm the undeniable benefit of opening multiple instances as you suggest. I performed the operation directly with Synchron Piano and not with Cubase. I opened two sessions of Synchon Piano, and I distributed the mics equally between the two sessions. And miracle: I have no more crackles !!

I noticed, and this confirms an observation made yesterday, that the processor load displayed in Synchron Piano does not correspond to that of the Windows resource monitor: here, the CPU load remains at 1-2% (intel i9-10900K, 32 GB RAM), while it rises to more than 50% in the display of Synchron Piano. In other words, my processor is only used very little. However, when I use two Synchron Piano sessions: - the processor load displayed in the Synchron software is halved, it is distributed between the two sessions. Suddenly, there are no more crackles; - the processor load displayed in the Windows resource monitor has increased: there is a better match between the requested resources displayed and the actual resources.

I am very happy to be able to play my Steinway piano again, the sound is really excellent. Thanks to the VSL team for their work. And thanks to you, dear, "eagle", for your temporary fix before a next update.

Fred.