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Vienna Synchron Pianos Update
Last post Fri, Sep 18 2020 by bbelius, 17 replies.
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Posted on Sun, Aug 09 2020 15:48
by KevinMe
Joined on Sun, May 10 2020, Posts 11

I have installed the Vienna Synchron Pianos update.

I am now getting far more crackles than I was before, effectively it was 0. Just on a very rare occasion, but now it is quite constant without other settings being changed. Using the CPU monitor the CPU usage seems to be quite a bit generally higher than it was previously.

I have a six core 3.2 GHz Mac Mini i7, with 32GB of RAM and a 1TB SSD drive running Catalina.

Can I go back to the previous version of Vienna Synchron Pianos?

I am running with 5 microphone positions with the BI and I know this is not a trivial configuration. But it does feel disappointing that a software update can result in a reduction of choice because of the added demands on the system for the same configuration.

Posted on Sun, Aug 09 2020 18:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12231

Hello KevinMe, 

That is strange (and it's the first report), but of course you can roll back. Simply remove the added Library Update files and you should be fine.

If you want to roll back with the player software, please find the previous version in our Downloads Archive

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Aug 11 2020 20:43
by aigle
Joined on Fri, May 01 2020, Posts 3

Hello Paul,

Just to inform you that I have also the same issue as Kevin, I have with the last Vienna Synchron Pianos far more crackles than I was before, some random peak.

My config is pretty good (Windows 10 - I9-9900k with RME Fireface UCX and SSD Drive), sometimes I have a random peak to 100%. I have also tried to decrease my buffer from 48 samples (it was ok before) to 256 samples: it doesn't seem to solve the random peak issue.

I'm testing with Steinway D Concert Sur to Stereo preset, and Yamaha Concert Sur to Stereo preset, it's exactly the same issue.

Regards

aigle attached the following image(s):
yamaha-random-peak.png (11kb) downloaded 1 time(s).
steinway-random-peak.png (11kb) downloaded 1 time(s).

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Posted on Thu, Aug 20 2020 19:39
by aigle
Joined on Fri, May 01 2020, Posts 3

Hello,

For information, I have roll back to version from 1.1.1518 to 1.1.1508 and the issue disappeared (no more random cpu peaks).

I'm very surprised that there isn't anybody else (except Kevin) with this version issue...

Regards

Posted on Thu, Aug 20 2020 20:11
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Hi,

We had to fix a serious bug in that version, but you should not get worse performance because of that (should in fact be a little better now).
Have you altered the streaming settings? If so please change the settings back to the default values -> Settings -> Engine:

- Streaming Threads: 4
- Loading Threads: 4

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Fri, Aug 21 2020 02:49
by Pianostein
Joined on Tue, Mar 17 2020, Posts 3

Just thought I'd add that I also had the crackles and strange cut outs after updating to the latest version 1.1.1518. I noticed that it wasn't that bad or noticeable while playing without the sustain pedal but as soon as I started using the pedal I got immediate cuts in audio and CPU spikes to 100% (normally never goes higher than 40-50% on my i7). 

I am also using the Steinway D and tested with the presets 'player surround to stereo'. 

Rolled back to 1.1.1508 and the issues were gone, great that we have the option to go back so that helped.

Posted on Sat, Aug 29 2020 12:02
by KevinMe
Joined on Sun, May 10 2020, Posts 11

I did not have time to follow up on this until today. I've installed the previous version. With about half an hour of playing the problem appears to be gone.

Definitely something not right with the latest player update and going back a version resolves the problem for me.

For added context I'm using Bösendorfer Imperial full.

Posted on Wed, Sep 02 2020 00:09
by David B.
Joined on Tue, May 15 2018, Posts 58

I've had the same problem. Without changing any settings on my computer, the update caused performance problems running the same patches. I switched back to the previous version  (1.1.1508) and all is right with the world again. 

What was wrong with the previous version that it needed to be updated? 

God Bless,

David

Posted on Wed, Sep 02 2020 07:24
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1759

May I ask, does this issue only occur once after starting the player, or does it occur over and over again while playing?

How many voices are approximately used when the peak occurs?

Thanks,

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Wed, Sep 02 2020 18:29
by ctornieri
Joined on Wed, Jun 27 2018, Posts 6

Same issue here. The piano is now unplayable. I have peaks even when playing a major triad!

I managed to reduced the CPU level to something manageable by settings the streaming and loading thread to 4 and also setting the Preload Size to 16384. I still have peaks to 80% when playing a lot of notes. Also with 2 mics position I set the max voice per mic at 64 instead of the defat 128.

Posted on Thu, Sep 03 2020 05:17
by Pianostein
Joined on Tue, Mar 17 2020, Posts 3

Originally Posted by: MS Go to Quoted Post

May I ask, does this issue only occur once after starting the player, or does it occur over and over again while playing?

How many voices are approximately used when the peak occurs?

Thanks,

 

For me personally, the issues occur often over and over again while playing on the latest 1.1.1518 version.

On every other version I notice that when opening the Synchron Piano software that it spikes to 100% just once which is normal. It also spikes like normal when opening on 1.1.1518 but then continues to spike whilst in use.

I always use 128 which is the default and have left everything else as default.

Regards,

Posted on Thu, Sep 03 2020 16:25
by buz1984
Joined on Tue, Nov 26 2019, Posts 9

Bit of an aside, but still performance related.  

Some larger preload options would be very welcome.  64gb-128gb ram configurations are very accessible these days.  I imagine most of us are happy to focus system resources on improving the live playing experience,  If ram helps at all, let's use as much as possible.

Posted on Wed, Sep 16 2020 17:54
by KevinMe
Joined on Sun, May 10 2020, Posts 11

Since I am now clicking the don’t update button each time I run the player. That means I am very likely to miss the update that fixes the original problem but does not then create the issue discussed here.

Could someone from VSL post in this thread when there is a new update. I would greatly appreciate it.

TIA

Posted on Wed, Sep 16 2020 23:53
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Hi,

You can always see what was updated in the changelog:

https://www.vsl.info/manuals/changelogs/synchron-piano-player#v111518---august-7th-2020

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Thu, Sep 17 2020 20:14
by aigle
Joined on Fri, May 01 2020, Posts 3

Hi Ben,

Maybe we are facing a side effect of the last patch ?

I have already tried with default Streaming Threads: 4 / - Loading Threads: 4

How can we help to troubleshoot this issue ?

Is-it a known issue ?

 

Regards

Posted on Thu, Sep 17 2020 22:10
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Thanks for the offer to help - we'll come back to it as soon as as possible :)

Ben
Technical Support - Vienna Symphonic Library
Posted on Fri, Sep 18 2020 13:51
by bbelius
Joined on Sat, Mar 14 2015, Posts 810

Hi everyone!

I have a beta build ready that should fix this issue. Please PM me if you have this issue with the last release, I'll send you the download link.

Many thanks and all Best,
Ben

Ben
Technical Support - Vienna Symphonic Library
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