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  • Vienna Ensemble Pro 6.5 from Vep 5

    Hello,

    I'm a VEP 5 user. I'm not upgrading now for OS compatibility, but i have a question about VEP 6.

    On my download page i have the possibility to download VEP 6.5, however i have no information if it is shareware or a total uprade, and if it is compatible with Windows 7 Pro 64 bits?

    Thank you for your answers


  • last edited
    last edited

    Hello,

    Looks like that's a wrong link in your account then... I also couldn't find a demo license for VE Pro 6 on your account.

    Can you please send a screenshot of your Software Downloads to suppor@vsl.co.at, that shows that you are logged in (upper right corner), so we can check?

    Could it be that you are referring to Vienna Ensemble 6.5 (non-Pro)?

    VE Pro 6 would be an upgrade for you. If you get Vienna Ensemble Pro 7, you can also use Vienna Ensemble Pro 6 and 6.5.

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Absolutely. The screenshot has been sent to vsl support as requested. It seems that i have confused between Vienna Ensemble and Vienna Ensemble Pro.

    The support person will surely confirm this to me. Sorry to bother you for so little :)


  • Paul,

    I sent my capture twice to the email address of the support that you indicated to me, and i received this message each time:

    "Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

    suppor@vsl.co.at

    Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator. "

    Maybe this is a problem related to geolocation? I moved 8 years ago to Madagascar and i have not changed the address on my account. Perhaps a food for thought for you.

     

    Franck


  • Hi Franck, 

    Sorry about that - a typo, the correct email address is support@vsl.co.at!

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • email sent.


  • Hi Franck, 

    Thanks. You see the "normal" Vienna Ensemble version 6.5 (non-Pro). 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Yes Paul. Thank you for looking into this matter.

    Franck