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Support Email Being Returned Due To File Size
Last post Thu, Aug 13 2020 by cm, 3 replies.
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Posted on Thu, Aug 13 2020 00:05
by Grodhisatva
Joined on Wed, Oct 09 2013, Posts 52

Hey Ben/Paul

 

Trying to send a crash dump, it's only 18 megs but your mail service is sending it back for being over the 24 MB file size?

Posted on Thu, Aug 13 2020 04:04
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi, 

Please send the crash dump with a different file transfer system, then it will work. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Aug 13 2020 07:26
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9116

hello Grodhisatva,
in case you haven't done so: especially log-files can be compressed significantly using ZIP or RAR.

to explain: according to its age, design and nature email transport (SMTP) has to encode attachments using a limited amount of characters and split them into parts, wich results in an increase of message size of up to 30%.
the vsl mailservers are limiting the message size currently to 20 MB, some mailservers actually to 10MB.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
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