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Checkot Problems
Last post Wed, Aug 26 2020 by Bill, 3 replies.
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Posted on Wed, Aug 26 2020 16:41
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1054

When I get through the check out and click Place Order it just goes back to the first screen and starts the process over again.

Finale, Sibelius, Notion, Dorico Overture 5, Cubase, StaffPad
Win10 x64, 32GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
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Posted on Wed, Aug 26 2020 17:49
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

dear Bill, we are sorry you are facing problems with the orderprocess - did you select PayPal?
i also have just noticed a problem to login to my PayPal account during the checkout process, a creditcard payment was successful though.
in any case we opened a support ticket with our PaymentProvider to investigate.

our sincere apologies for the inconvenience, chris

edit: it appears the underlying problem is now fixed - please retry

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
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Posted on Wed, Aug 26 2020 19:47
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1054

Thanks. Yes, Paypal. I cleared the cart and started from the beginning, and it worked fine.

Finale, Sibelius, Notion, Dorico Overture 5, Cubase, StaffPad
Win10 x64, 32GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
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