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[SOLVED] Some Big Bang libraries not showing in Synchron Player
Last post Sun, Sep 20 2020 by Paul, 6 replies.
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Posted on Sun, Sep 20 2020 15:33
by EricWatkins
Joined on Fri, Mar 10 2006, Illinois, Posts 13

I own Synchronized, woodwineds, Chamber Strings, Special Edition 1 and Plus, as well as BBO, BBO Andromeda, and BBO Black Eye.  Unfortunately, BBO (the original) and Black Eye don't show up in the Synchron player.  All my other libraries, including Andromeda show up just fine in the browser.  I can see all the folders in File Explorer (Windows 10) and they are all there.  The settings in the Synchron player shows the paths to them as well.  Any help would be greatly appreciated, thank you.

Posted on Sun, Sep 20 2020 18:26
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12232

Hi Eric, 

Are the licenses visible on your ViennaKey?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Sep 20 2020 19:01
by EricWatkins
Joined on Fri, Mar 10 2006, Illinois, Posts 13

Good point Paul. No they are not.  What did I do wrong?

Posted on Sun, Sep 20 2020 19:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12232

Hi, 

Just checked, and it looks like you downloaded those licenses to a different eLicenser. 

Moving licenses between eLicenser USB keys is simple: 

1) Connect both keys to your computer
2) Open the eLicenser Control Center
3) Drag the license(s) from one key to the other key. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Sep 20 2020 19:14
by EricWatkins
Joined on Fri, Mar 10 2006, Illinois, Posts 13

Ah yes, you are correct!  Thank you.  I just recently started using my slave computer again, and didn't realize that I put those licenses on the other Vienna key.  Thanks so much!

Posted on Sun, Sep 20 2020 19:19
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12232

My pleasure. 

Paul Kopf
Product Manager - Vienna Symphonic Library
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