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VSL Protection Plan question reframed
Last post Thu, Oct 22 2020 by plurye, 5 replies.
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Posted on Mon, Oct 05 2020 14:37
by plurye
Joined on Sun, Nov 19 2006, Posts 307

Forgive me if this is duplicative of an existing thread. But this same question just came up for me, and since the existing thread is long and a bit confusing, I want to lay out the question slightly differently, and I don't want it to get lost in the shuffle. This does concern the same ambiguity that prompted someone to start the earlier thread.

I received my Vienna Protection Plan expiration warning today. I have two covered license keys; my current plans expire on 02 Nov 2020. I acted on the reminder, and purchased my new two year plans today. I have not yet activated them. Which of the three following statements is true:

  1. My new plans will expire on 05 Oct 2022 (two years from today, the purchase date), even though I have not yet activated them.
  2. My new plans will expire two years from the day I actually activate them on my licenses.
  3. My new plans will expire on 02 Nov 2022 (two years after the expiration date of my existing licenses), even if I activate them before 02 Nov 2020.

It must be the case that only one of the above statements is true—can you please clarify, which one is it? :-)

Thanks,

Peter

Posted on Tue, Oct 06 2020 04:59
by michi
Joined on Sun, Dec 22 2002, vienna, Posts 519
Hello Peter,

You'd see the expire date of your new protection plans in your personal user area MyVSL - My Keys.

I hope that helps!

Best, Michael
Posted on Tue, Oct 06 2020 10:28
by plurye
Joined on Sun, Nov 19 2006, Posts 307

Originally Posted by: michi Go to Quoted Post
Hello Peter,

You'd see the expire date of your new protection plans in your personal user area MyVSL - My Keys.

I hope that helps!

Best, Michael

Well, it "helps" insofar as I now know that I shouldn't have bought the plan as soon as your reminder came in. :-) My current plan doesn't run out until 10 Nov. But because I acted promptly on the reminder from VSL, I just unintentionally threw away a month of my old plan. In other words, because I bought my new plan on 5 Oct, it will expire two years from Oct 5. Had it been clear from your reminder that the plan expires two years from the purchase date, I would have waited until 10 Nov to buy it. For the record, here's what your reminder said:

"Please purchase another Vienna Protection Plan with a new license before the expiry date to keep your VSL licenses protected without interruption."

I took "protected without interruption" to mean that my coverage would simply be extended from its current expiration date—that's how it works with iLok, with Waves Protection Plan, even the dreaded Pro Tools service and updates contract. Why would I have bought a plan a month early if it meant I was throwing away a month of value, a month I had already paid for?

Can this be fixed, and can you extend my new plan until Nov 10, 2020? I mean... I realize we're talking about a tiny amount of money! But it feels wrong. In any case, I humbly suggest that you clarify that each plan expires two years from the purchase date in future emails.

Thanks,

Peter

Posted on Thu, Oct 22 2020 16:38
by michi
Joined on Sun, Dec 22 2002, vienna, Posts 519

Hello Peter,

of course we'll help you to fix this issue! Please send an email to , I'll sort this out for you straight away.

Best, Michael

Posted on Thu, Oct 22 2020 17:36
by plurye
Joined on Sun, Nov 19 2006, Posts 307

Originally Posted by: michi Go to Quoted Post

Hello Peter,

of course we'll help you to fix this issue! Please send an email to , I'll sort this out for you straight away.

Best, Michael

Thanks, Michael—just sent you the email!

Peter

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