Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Can't install room pack to my desired location
Last post Thu, Jan 07 2021 by Zaffer, 8 replies.
Options
Go to last post
Posted on Mon, Dec 21 2020 00:06
by Zaffer
Joined on Tue, Jul 10 2018, Posts 31

Hi,

I just bought MIR Pro 24 and the Synchron Stage Room pack.  I successfully installed the MIR Pro VST plugin, but I can't seem to make the Room Pack install where I want it.  The Vienna Download Mgr keeps downloading it to a folder that I do not wish to use for Room Packs, and I can't find any way to redirect it to the folder where I want to keep it.   

At one point I gave up trying to get the Room Pack where I wanted and clicked on the "Install Now" button. I got the error message that the Room Pack needed to be activated.  I have already activated the license in my  e-licenser control center.  When I clicked on the "activate" button, I got the error message that I had to close Vienna Instrument (M6).  I don't know what (M6)  is, and nothing else Vienna is currently running on my computer.  I tried restarting -- no joy.  I would appreciated help with getting the Room Pack to the folder of my choice, and with getting it installed.  Thanks

Tags: room pack
Posted on Mon, Dec 21 2020 12:29
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 991

Hi Zaffer,

I can see on the Steinberg License Transfer Server that you have actually NOT yet downloaded your license for RoomPack 6 to your USB-eLicenser - please do so by entering the corresponding activation code manually in the eLicenser Control Center!

You can select the download destination in the Download Manager.

But no matter where you have downloaded the RoomPack data to, you can select where to INSTALL the files to during the actual installation process!

Best, Marnix

Posted on Mon, Dec 21 2020 15:08
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7539

[Sidenote: Marnix is core member of VSL's Support and Quality Assurance team. Thanks for chiming in!]

/Dietz - Vienna Symphonic Library
Posted on Mon, Dec 21 2020 18:11
by Zaffer
Joined on Tue, Jul 10 2018, Posts 31

Hi Marnix,

Thanks for getting back to me so quickly.  You are right, I thought I had activated Room Pack, but I hadn't.  It's activated now.  But about selecting the download destination in Download Manager, I'm still confused.  When I open the Download Manager, it starts downloading automatically to I:\VSL Synchronized\Strings and I want the files to go to a new folder I made, I:\VSL MIR Pro.  I tried clicking on everything in the the Download Manager and I can't find a way to change the destination folder (see attached JPG).  Thanks for you help with this.

Zaffer

Zaffer attached the following image(s):
ViennaU0020installU0020mgr.jpg (54kb) downloaded 2 time(s).

You cannot view/download attachments. Try to login or register.
Tags: room pack
Posted on Mon, Dec 21 2020 18:21
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7539

Hi Zaffer,

I suggest to talk to Marnix directly via VSL's official support channel by sending a mail to with a reference to this thread. That way you can make sure that your issue is taken care for swiftly. :-) The forum is meant as a user-driven platform for the exchange of opinions and ideas, but it's not the medium of choice for direct company support.

-> https://www.vsl.co.at/community/posts/t7-Welcome-------including-Forum-Rules-and-VSL-Support-Link#post47

Thanks for your understanding & all the best,

/Dietz - Vienna Symphonic Library
Posted on Thu, Jan 07 2021 19:39
by Stanislav
Joined on Mon, May 30 2011, Sweden, Posts 3

Hi,

I´ve installed 2 ROOM PACKs, wrote the activation code manually in eLicenser and set the right datafolder direction. But MIR doesn't find the ROOM PACK. Should it be in a specific place or?

Thomas

Posted on Thu, Jan 07 2021 20:07
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7539

As soon as you actually _installed_ the RoomPack data, you should be able to point to the right disk location in MIR Pro's Preferences (see attachment). Just copying the downloaded files won't do.

If you can't solve the problem like that, please get in contact with , including as many system details as possible. 

Thanks for your patience,

Dietz attached the following image(s):
MIR-Pro-Preferences_Data-Folder.png (38kb) downloaded 1 time(s).

You cannot view/download attachments. Try to login or register.
/Dietz - Vienna Symphonic Library
Posted on Thu, Jan 07 2021 23:14
by Zaffer
Joined on Tue, Jul 10 2018, Posts 31

Thanks Dietz,  I already got in touch with VSL support and they helped me figure it out.

Zaffer

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.