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Cannot process order with the 4 vouchers offer
Last post Wed, Dec 30 2020 by cm, 2 replies.
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Posted on Tue, Dec 29 2020 16:21
by FrancoisD
Joined on Fri, Dec 25 2020, Posts 10


I have purchased Synchron Strings Pro with the 4 vouchers offer. In the basket, I could validate the 4 vouchers, could pass the address stage, but at the summary stage, I got an error message regarding my credit card information even though I had not reached that stage where you enter your credit card information. Behind, I could see the summary of my order. Only 3 vouchers were taken into consideration plus reverse charge were added. 

Thanks for your assistance.


Posted on Wed, Dec 30 2020 07:15
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9136

welcome Francois,
the issue you are describing is related to changing your (billing) address during the purchase process between France and Switzerland (whereas i think the town entered indeed is in Switzerland). i will forward your question to our sales department.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
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