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So I can't play new purchases until the USB key shows up?
Last post Thu, Jan 28 2021 by Paul, 5 replies.
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Posted on Sat, Jan 23 2021 02:43
by 158790
Joined on Sat, Jan 23 2021, Posts 2

I just ordered two VSL instruments and tried to activate them via the Steinberg eLicenser, but it won't let me do it without the USB key.  It will take probably the better part of a week to get the USB key delivered to me. 

In the meantime, is there a way to activate these so I can play them now?  

Thanks

Posted on Sat, Jan 23 2021 13:23
by daviddln
Joined on Tue, Feb 25 2014, Posts 206

Originally Posted by: 158790 Go to Quoted Post

In the meantime, is there a way to activate these so I can play them now?  

Hi

If you don't have any other Vienna Key or eLicenser dongle, I don't think so.

Best, David

iMac 21.5, i7 4770S, 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Focusrite Clarett 4Pre
Logic Pro X, Finale 26
Posted on Sat, Jan 23 2021 14:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12639

Hi, 

That's correct, you will need a physical ViennaKey to store your licenses on: 

http://www.vsl.co.at/en/Instruments/ViennaKey

Alternatively, you can also use a Steinberg or Arturia Key, if you have one or can get one faster (they are usually available in music stores, and it´s the same copy protection system, "eLicenser"). 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 28 2021 04:43
by 158790
Joined on Sat, Jan 23 2021, Posts 2

Ok, I have the Dongle and got everything installed (at least., I think so...Your install process has to be one of the most confusing things I've ever done in over 25 years of working with PCs, gaming, and recording software) but there appear to be no VSTs installed anywhere. 

How do I get those VSTs installed so I can use them with the software?  Thanks.

Posted on Thu, Jan 28 2021 12:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12639

Hi, 

All the software for your registered products is available in MyVSL. 

Installation should be a 3-step process:

1) Install the Vienna Download Manager

2) Click the Activation Code in your Confirmation Mail and follow instructions (all missing elements will be added in the process)

3) Download and install your software (a corresponding message is displayed after successful installation).

Which step didn't work?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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