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license download failed (VI Woodwinds Bundle)
Last post Fri, Feb 26 2021 by pryan, 5 replies.
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Posted on Thu, Feb 25 2021 23:05
by silviorela
Joined on Fri, Mar 04 2005, rome, Posts 2

Hi,

I've used the Download Manager to download the Woodwinds bundle but when I try to download the licenses with eLicencer Control (last version) after few seconds appear the message "license download failed".
I try sometimes but nothing.

Some suggest?

Thanks

Silvio

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Posted on Fri, Feb 26 2021 00:39
by bbelius
Joined on Sat, Mar 14 2015, Posts 883

Hi Silvio,

I´m afraid that my colleagues at eLicenser/Steinberg are performing some maintenance work on the license server, we hope that this will be fixed soon.

Sorry about the inconvenience!

Best, Ben

Ben
Vienna Symphonic Library
Posted on Fri, Feb 26 2021 12:00
by silviorela
Joined on Fri, Mar 04 2005, rome, Posts 2

Hi Ben, 

Thanks for your replay.
I hope will be very soon

Best

Silvio

Posted on Fri, Feb 26 2021 17:25
by Piotr Katzpersky
Joined on Mon, May 11 2015, Polska, Posts 31

Originally Posted by: bbelius Go to Quoted Post

I´m afraid that my colleagues at eLicenser/Steinberg are performing some maintenance work on the license server, we hope that this will be fixed soon.

Unfortunately it looks more like massive server issue on steinberg side not just a simple maintenance work. And I just bought Dimension String I Full to test the hell out of them during weekend. Still hoping it will happen.

For anyone with the same issue here you can check current status of Steinberg servers.

https://helpcenter.steinberg.de/hc/en-us/articles/360019861220-License-server-outages

Posted on Fri, Feb 26 2021 20:22
by pryan
Joined on Sat, Nov 23 2019, Posts 3

Same issue here. Thanks for posting the link to the helpcenter, even though the news there is bad!

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