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Posted on Sat, Feb 27 2021 08:28
by KSLAM
Joined on Mon, Jun 29 2020, Posts 1

Hi,

I have a problem in elicenser when activating the product key.

The error is "A connection to the license server could not be established"

Posted on Sat, Feb 27 2021 09:27
by Lucy
Joined on Sun, Nov 26 2017, Posts 48

I think they're having big problems at Steinberg:

https://helpcenter.steinberg.de/hc/en-us/articles/360019861220-License-server-outages

Posted on Sat, Feb 27 2021 10:09
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12607

Hi, 

That's correct, the team at eLicenser / Steinberg is working on a solution with high pressure. 

Of course it's always inconvenient timing, and we hope that this situation will be resolved very soon.

Thanks for bearing with us!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Feb 27 2021 16:56
by Lee Blaske
Joined on Tue, Nov 05 2002, Excelsior, MN, Posts 220

I've been trying to activate my VSL Bösendorfer library for three days now. Steinberg/eLicenser must be having a serious problem. For awhile, I was wondering if it was a software or network problem on my side. After searching around, I did find this link which I bookmarked. It's good to be able to check to confirm that their site is down. Fortunately, I've got other libraries to use. Scary to think what would happen if a person was facing a deadline and had an eLicenser issue that needed to be resolved with their server.

Here's the link...

https://helpcenter.steinberg.de/hc/en-us/articles/360019861220-License-server-outages

Posted on Sat, Feb 27 2021 19:41
by vanceen
Joined on Wed, Feb 27 2019, Posts 30

I'm trying to authorize a VSL product too.

Steinberg hasn't updated the status of this since yesterday morning.

Posted on Sat, Feb 27 2021 19:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12607

Hi, 

I'm also checking the status every 10 minutes here... 

Hope this is over soon, and everybody can go ahead and enjoy their new instruments. 

Thanks for your patience, everybody!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Feb 27 2021 20:55
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12607

Hi everybody, 

Here's an update from Steinberg / eLicenser!

Looks like we're getting close to normal operation!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Feb 28 2021 01:43
by Vast
Joined on Wed, Nov 21 2018, Posts 5

It's Sunday morning for me now, but it still doesn't work at Steinberg with the licence server. I would like to buy the Bösendorfer 280VC, as it is the last day of the promotion. But I don't trust myself to buy when the eLicenser goes down. 

At Steinberg I can't even get into the user area of "MySteinberg" at the moment, buying has been deactivated.

Of course I know that it's not your fault that it still doesn't work and I bet that we all have better things to do than tremble for our licences.

A longer breakdown of the server was already experienced with Cubase 11. So now it's time to stop tolerating this new prolonged outage and to point out that for professionals, days of downtime can cause deadlines to be missed, which can lead to financial losses.Even pure inconvenience can cost time and therefore money.

At the end of my lamentation, however, I would like to turn once again to VSL and express my admiration for the production, technology and marketing that have created this wonderful sample of the Bösendorfer 280CV.

Posted on Sun, Feb 28 2021 11:27
by pryan
Joined on Sat, Nov 23 2019, Posts 3
The license server is back up
Posted on Sun, Feb 28 2021 11:36
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12607

Hi, 

Thanks for your patience and understanding, everybody!

Have a great weekend :-)

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Feb 28 2021 18:21
by Lee Blaske
Joined on Tue, Nov 05 2002, Excelsior, MN, Posts 220

Finally had success this morning and eLicenser worked! Got the Bösendorfer 280VC authorized. Definitely worth the wait. VERY nice virtual piano. 

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