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MISSION COMPLETED: Moving from eLicenser to iLok
Last post Sat, Nov 05 2022 by musicman691, 342 replies.
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Posted on Mon, Mar 21 2022 18:00
by Firefrost
Joined on Mon, Aug 05 2013, Posts 35

Originally Posted by: musicman691 Go to Quoted Post

Originally Posted by: Firefrost Go to Quoted Post

Ah....ok, thanks, Paul.

I'm not a technical person so I may have further questions. As things stand I can't accept all of ilok's T&Cs so I have to decide whether I accept them unwillingly or decline the conversion. This of course is my problem.

I know I've said some of th is before but it bears repeating:

What are you going to do when Steinberg does away with the elicenser which is on their horizon? They've already said it will be going away. Sooner or later you're going to be faced with having to deal with iLok. There's a lot of developers who are using iLok for protection. I've never had a problem with the iLok system. Have 2 iLoks and each has their own ZDT yearly coverage. Cheapest insurance investment that can be made.

Thank you musicman691 and I sincerely appreciate what you say.  It's less about a license key itself than what will be quite a palaver making the changeover. I think the price of the ilok is an outright rip off for what it is but that's beside the point.

Paul thankfully cleared up the issue about projects that still have the old Vienna Instruments (basic) player embedded. But I understand that I'll have to download all the audio samples again which will take forever and a day.

Like it or not, VSL doesn't always go into detail about doing something so I have to make assumptions, as happened when I first joined this throng so it scares me that some mistake of mine or a step missed in the instructions is going to foul things up. So once I start I'll have to be clear of any deadlines for about a month, just in case...

The insurance is fine. Very wordy but I get it that I'm covered for a lost or failed key. 

I may just have to grit my teeth about the T&C but if I can't, hope for a couple more years out of the eLicenser then "resign", which I'd have to do anyway if I foul up the transition. 

Again, many thanks. 

Posted on Tue, Mar 22 2022 11:59
by belkina
Joined on Sun, Jun 13 2004, Montreal, Posts 502

When I open the Vienna Assistant and click on Installed, it says I have NO VIENNA PRODUCTS installed on this computer! I have dozens of them!

?????

Posted on Tue, Mar 22 2022 12:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13534

Hi Alan, 

The Vienna Assistant shows all iLok protected products that have been downloaded with the app. 

This is how to make the switch to iLok, it is necessary to download your sample content once again.

More information right here, with FAQs, videos and manuals!

Best, 
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Mar 22 2022 12:51
by belkina
Joined on Sun, Jun 13 2004, Montreal, Posts 502

Thanks!

Posted on Tue, Mar 22 2022 13:18
by Yela
Joined on Mon, Feb 14 2022, Posts 3

Hello, I own the Steinway D-274 Full Library and the Standard Boesendorfer 280VC. I just switched to the iLok licenses & updated the player & samples. I'm having two major issues.

1. While all the microphone positions of the Full Library sound, I am not able to access them and it says that they are not included in my license. Again, I can hear them playing, the volume levels show, and they are blanked out and the player behaves as if I only have the Standard Library.

2. I am not able to access any of my presets suddenly.

I have uninstalled & reinstalled the software three times according to the instructions. I've included screenshots of the set up. Please advise.

File Attachment(s):
ScreenshotU00202022-03-22U0020080053.png (529kb) downloaded 1 time(s).
ScreenshotU00202022-03-22U0020080156.png (525kb) downloaded 1 time(s).
Yela attached the following image(s):
ScreenshotU00202022-03-22U0020080256.png (74kb) downloaded 0 time(s).
ScreenshotU00202022-03-22U0020080426.png (18kb) downloaded 0 time(s).
ScreenshotU00202022-03-22U0020080456.png (19kb) downloaded 0 time(s).

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Posted on Tue, Mar 22 2022 13:26
by Yela
Joined on Mon, Feb 14 2022, Posts 3

Originally Posted by: Yela Go to Quoted Post

Hello, I own the Steinway D-274 Full Library and the Standard Boesendorfer 280VC. I just switched to the iLok licenses & updated the player & samples. I'm having two major issues.

1. While all the microphone positions of the Full Library sound, I am not able to access them and it says that they are not included in my license. Again, I can hear them playing, the volume levels show, and they are blanked out and the player behaves as if I only have the Standard Library.

2. I am not able to access any of my presets suddenly.

I have uninstalled & reinstalled the software three times according to the instructions. I've included screenshots of the set up. Please advise.

And yes, I do have the licenses properly loaded up in iLok.

Yela attached the following image(s):
ScreenshotU00202022-03-22U0020081646.png (85kb) downloaded 3 time(s).

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Posted on Tue, Mar 22 2022 13:59
by Pants
Joined on Wed, Jul 07 2004, Posts 17

Hi:

Congratulations on the move VSL - this looks like a complex process, which you've clearly put a lot of thought into. Of course there are going to be edge cases - but I have faith that you're doing your best by your customers!

I have a few questions that I can't find the answers to in the extensive documentation ;-)

  1. I'm currently setting up an additional system to work alongside my existing systems, and have just ordered some additional VI licenses (through Best Service) for this. Will I be able to license these onto eLicenser, so as to maintain compatibility with my existing systems?
  2. If not, what are the implications for upgrading only one system to iLok? Can I seamlessly exchange projects between an iLok-enabled system and an eLicenser-enabled system?
  3. If not, what are the minimum system requirements for iLok-enabled systems? I'm running on macOS 10.14 Mojave at present;
  4. I used Vienna Ensemble 6 (NOT Pro) - is this transitioned to iLok, or is it discontinued with the Pro version of 6?

 

Thanks!

The best of times to you all...

Pants
Tags: iLok
Posted on Tue, Mar 22 2022 14:04
by sloughcreek
Joined on Tue, Jan 20 2004, Posts 4

I have now spent days trying to make this transition from eLicenser to iLok, and it still doesn't work. I've watched every video...read endless posts, etc.

I've downloaded my libraries...I have the latest software...all my iLok licenses are on my iLok dongle...Vienna Assistant shows all libraries as 'Installed'.

I open Synchron Player in a new empty Logic session....meaning nothing there that could possibly be impacting the Synchron Player...and there is no content...not a single library.

Does anyone know how to fix this? Is it fixable?

This transition was not ready. So frustrating.

Posted on Tue, Mar 22 2022 14:46
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1209

Why not test it first with the standalone player?

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Tue, Mar 22 2022 14:56
by sloughcreek
Joined on Tue, Jan 20 2004, Posts 4

Thanks for the reply and suggestion Bill, but I did try that...same scenario. No content.

Posted on Tue, Mar 22 2022 16:00
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1209

And you did activate your libraries in iLok? (Sorry to ask :) )

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Tue, Mar 22 2022 17:11
by belkina
Joined on Sun, Jun 13 2004, Montreal, Posts 502

I have not received the email yet, even though I just purchased Synchron WW a few weeks ago.

When will I get it?

Posted on Tue, Mar 22 2022 17:23
by sloughcreek
Joined on Tue, Jan 20 2004, Posts 4

Thanks a 2nd time Bill, and don't be sorry...I've learned the hard way over many years...there are no dumb suggestions.

In this case, yes, all my licenses are sitting (seemingly) happily on an iLok dongle.

Posted on Tue, Mar 22 2022 17:37
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1209

Having them on the iLok is one thing, but activating them is a separate step, which is why I asked :)

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Tue, Mar 22 2022 17:39
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1209

Originally Posted by: belkina Go to Quoted Post

I have not received the email yet, even though I just purchased Synchron WW a few weeks ago.

When will I get it?

Hi Alan, I think you need to have made a purchase after the change over to get the green light, otherwise it could be a few weeks.

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Tue, Mar 22 2022 20:23
by sloughcreek
Joined on Tue, Jan 20 2004, Posts 4

Yes, I understand the difference between having them in your account versus activated on a dongle...and indeed, all my licenses are definitely activated.

I am open to any and all suggestions. This has left me with an unusable system.

Thanks Bill

Posted on Tue, Mar 22 2022 20:33
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 204

In the middle of downloading my content. What's disappointing is that on a Mac there's no special icon for Vienna Assistant. It's a non-descript looking piece of paper with what looks like the letter A - I think this might just be the generic Apple application icon.

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Tue, Mar 22 2022 21:41
by Heartfeltdawn
Joined on Mon, May 06 2019, Posts 1

 

I'll jump into this thread here rather than starting a new one :)

I have two products: Big Bang Orchestra and Great Rieger Organ. Both have transferred successfully to my iLok account. 

With Big Bang I have two activations available. I have used one to my desktop PC and the other is unusued. There is no option to activate to iLok Cloud. 

With Great Rieger Organ there is only one activation and this is only to iLok Cloud. Why is there only one activation and no 'activate to computer' option? 

 

EDIT: I have stupid 'Covid positive for three days' brain. Seems like all of the Syncron stuff is Cloud only. IGNORE ME FOR I AM A FOOL! :D

Posted on Tue, Mar 22 2022 22:20
by Pants
Joined on Wed, Jul 07 2004, Posts 17

Originally Posted by: sloughcreek Go to Quoted Post

Yes, I understand the difference between having them in your account versus activated on a dongle...and indeed, all my licenses are definitely activated.

I am open to any and all suggestions. This has left me with an unusable system.

Tried uninstalling and reinstalling Synchron Player yet? Worth posting some screenshots?

Failing that - and painful as it might be - you could uninstall and revert to the eLicenser-versions of the software if you need to get working...

The best of times to you all...

Pants
Posted on Wed, Mar 23 2022 00:21
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13534

Hello everybody, 

Thanks for posting here... We're doing our best to keep the overview 

Of course fellow users will be able to help as well, but you're always on the safe side with a mail to our support team, with a detailed description of the troubles: !

We'll get through those teething troubles very quickly, new updates already in the pipeline!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
18 Pages«<1112131415>»
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