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Moving from eLicenser to iLok
Last post Thu, Dec 02 2021 by Paul, 130 replies.
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Posted on Sun, Oct 10 2021 15:42
by Seventh Sam
Joined on Sat, Dec 29 2018, Posts 323

Originally Posted by: beatpete Go to Quoted Post

Paul:

I'd just like to re-iterate how useful it would be to have a third option to have iLok locally on each computer therefore not requiring a dongle OR an internet connection.

Quite a few composers I'm in touch with state the dongle/cloud (or, to put it another way, lack of machine activation) is the only thing preventing them from purchasing VSL products.  It's anecdotal, but I see that sentiment echoed throughout various forums as well.  I suppose it comes down to a cost/benefit analysis...

Posted on Mon, Oct 11 2021 16:19
by Ben
Joined on Sat, Mar 06 2021, Los Angeles, Posts 94

Hi JBuck,

Regarding Bulk-Transfer: You can select multiple licenses in the iLok license Manager and transfer them at once (Ctr-A / Cmd-A to select all, ctr+click to select multiple, click+shift-click to select a range; drag-and drop to new location)

Best, Ben

Ben @VSL
Posted on Wed, Oct 27 2021 06:39
by lionhead
Joined on Wed, Sep 19 2018, Posts 2

Given that eLicenser is gone anyway sooner or later, I think the change to iLok is a good move. Cloud will bring new customers who have for years asked that from different vendors.

However, there's one thing I don't see specified anywhere, not even in iLok site. Cloud requires constant internet connection and if it is lost, after few minutes there's supposed to be a nag about it. I'm wondering how often Cloud will check the connection? I'm interested in this because my net connection slows down and fails often, like every 30 minutes or more and can be down for a few minutes at any given time. Obviously this will be a problem if the connection is checked, say, every few seconds and I can't do anything in the meanwhile.

Does anybody have actual experience about this?

Posted on Sun, Oct 31 2021 14:13
by JBuck
Joined on Sun, Jun 09 2019, Posts 34

I'm Pretty sure that iLok will check the licence/connection every 3 or so minutes.

I really like VSL as a company BUT this whole machine licencing thing is sort of baffling to me. I understand that there is not going to be machine licencing. But I would like to know WHY there isn't going to be machine licencing. I personally, was under the impression that machine licencing was as secure as cloud/dongle licencing no?.

Posted on Sun, Oct 31 2021 16:32
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12893

Hi JBuck, 

Machine licensing by no means offers the same level of security as the cloud and key. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 01 2021 07:35
by JBuck
Joined on Sun, Jun 09 2019, Posts 34

iLok gives us expiring licences (TLC) that we must renew every 90 days. But they only offer this service if you are subscribed to ZDT for $30 USD a year.

They could give us TLC for free. It requires zero personnel and costs them nothing. Nice one iLok!

Posted on Wed, Nov 03 2021 21:29
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 152

Originally Posted by: JBuck Go to Quoted Post

iLok gives us expiring licences (TLC) that we must renew every 90 days. But they only offer this service if you are subscribed to ZDT for $30 USD a year.

They could give us TLC for free. It requires zero personnel and costs them nothing. Nice one iLok!

That $30 US per year is the cheapest insurance you can ever buy for music related stuff. I wouldn't be without it. Or a second iLok. I have two iLoks and separate ZDT (zero downtime) on each one.

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Wed, Nov 03 2021 21:33
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 152

Originally Posted by: Paul Go to Quoted Post

Hello LPA, 

There is currently no way to use our products without a physical key, but that will change with the transition to iLok and the iLok cloud. 

Best, 
Paul

Any idea when the transition will happen?

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Thu, Nov 04 2021 13:57
by JBuck
Joined on Sun, Jun 09 2019, Posts 34

'Insurance' suggests that the licences will be replaced. This is not insurance. iLok requires that we submit an RMA request that will cost $49.95 USD plus shipping, outside of the 2 year warranty. Then they assess the broken iLok to determine whether the licences can be recovered and if not, we need to then contact VSL and tell them. If our iLok is lost/stolen then just skip straight to the last step. That's when VSL tell us that we need to pay 50% of the original price of the licences.

What we get for $30 USD is temporary 2 week licences while we freak out about having to pay VSL thousands of euros AGAIN. 

So the real insurance is the TLC which is just licences that expire every 90 days. which would still potentially leave us without the ability to use our products for 75 days. And why should that cost us $30 USD a year?.

Posted on Thu, Nov 04 2021 17:20
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 152

Originally Posted by: JBuck Go to Quoted Post

'Insurance' suggests that the licences will be replaced. This is not insurance. iLok requires that we submit an RMA request that will cost $49.95 USD plus shipping, outside of the 2 year warranty. Then they assess the broken iLok to determine whether the licences can be recovered and if not, we need to then contact VSL and tell them. If our iLok is lost/stolen then just skip straight to the last step. That's when VSL tell us that we need to pay 50% of the original price of the licences.

What we get for $30 USD is temporary 2 week licences while we freak out about having to pay VSL thousands of euros AGAIN. 

So the real insurance is the TLC which is just licences that expire every 90 days. which would still potentially leave us without the ability to use our products for 75 days. And why should that cost us $30 USD a year?.

ZDT is just that - you can immediately get back to work while waiting for your RMA to be processed. To me that's worth the $30/year.

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Thu, Nov 04 2021 19:47
by Seventh Sam
Joined on Sat, Dec 29 2018, Posts 323

Originally Posted by: JBuck Go to Quoted Post

'Insurance' suggests that the licences will be replaced. This is not insurance. iLok requires that we submit an RMA request that will cost $49.95 USD plus shipping, outside of the 2 year warranty. Then they assess the broken iLok to determine whether the licences can be recovered and if not, we need to then contact VSL and tell them. If our iLok is lost/stolen then just skip straight to the last step. That's when VSL tell us that we need to pay 50% of the original price of the licences.

This set of a few alarm bells, so let me see if we can get this straightened out.  I read over PACE's website and here's what I gathered:

If the iLok with all the VSL licenses is broken, an RMA must be issued:

  • With ZDT (Zero Downtime Protection), a $30/year plan, 2-week temporary licenses are issued, assuming you either 1) have a spare i-Lok handy or 2) expedite a spare i-Lok from PACE.
  • Without ZDT, you just wait for the RMA to process.

If the i-Lok with all the VSL licenses is lost or stolen, an RMA must be issued:

With TLC (Theft/Loss Coverage) enabled, which is a free additional service alongside ZDT that requires refreshing your account to their server every within 90 day cycles, according to PACE's website:

"With TLC enabled, PACE is authorized by software publishers to replace the licenses last seen on the iLok USB by our server.  This happens automatically without any action from you, the end user.  This process usually takes a few days and will be down before Zero Downtime licenses expire."

Without TLC enabled, according to the website:

"Without Theft & Loss coverage, the software publisher must provide any permanent replacement licenses.  If the RMA was placed for an iLok USB with ZDT and TLC off, your temporary licenses will allow you to continue to use your software as you work with these companies to get permanent replacements."

Originally Posted by: JBuck Go to Quoted Post

So the real insurance is the TLC which is just licences that expire every 90 days. which would still potentially leave us without the ability to use our products for 75 days. And why should that cost us $30 USD a year?.

I'm not sure where you're getting the "unable to use products for 75 days" part?  As far as I can see, all one has to do is hit the "Refresh" button within a 90 day period.  Once refreshed, the 90 day period resets.  Kind of like an oil change.  Or am I missing something?

Paul, Ben, or any other VSL rep:

To prevent confusion and/or panic, can you please clarify the following:

  1. According to the iLok website, having ZDT enabled allows us temporary licenses, regardless of whether or not the dongle is broken or lost/stolen.  So far, so good.  Having TLC enabled, according to their website, means that PACE is then authorized by the publisher of the licenses to replace the broken/lost/stolen licenses permanently, with no charge (other than the RMA fees and whatnot) to a spare or replacement iLok without needing to contact the publisher (in this case, you.)  Is this a correct assessment?  Or, to put it another way, if we have ZDT and TLC enabled, are we guaranteed to be able to permanently replace any and all VSL licenses in the event of breakage, loss, or theft?
  2. Is there any foreseeable situation in which we, as JBuck put it, will have to pay 50% for our VSL replacement licenses?  If so, why?  And, how do we avoid that?

Looking forward to hearing from you,

- Sam

Posted on Fri, Nov 05 2021 00:10
by JBuck
Joined on Sun, Jun 09 2019, Posts 34

Originally Posted by: Seventh Sam Go to Quoted Post
I'm not sure where you're getting the "unable to use products for 75 days" part?

If you refresh your licences on the 1st of Nov, you lose your dongle on the 2nd Nov, ZDT licences are issued on 3rd Nov which last until the 17th Nov. For the 90 days to lapse until the licences on the lost/stolen dongle are void and thus can be activated on your new dongle, you will have to wait until at least 1st of February. 

Posted on Fri, Nov 05 2021 11:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12893

Hello gentlemen, 

It is all very clear on iLoks information pages, and there's nothing I can add to their description. 
You can also check out the iLok support page with a lot of FAQs.

When using an iLok key, ZDT and TLC on an iLok 3 is the best combination to keep the licenses on your iLok safe and definitely worth the investment.
Moving your licenses to the cloud when you are traveling (or not working) is another option.
Using the cloud without the key is another option.  

We have not published any numbers regarding the cost of replacement licenses on a lost/stolen iLok key yet.
With eLicenser, the cost was 50% of the full price of the replacement license. 
It is easy to prevent these costs if you are a "mobile musician" and in danger of losing the key, with the Vienna Protection Plan that is still available at this point. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Nov 05 2021 11:56
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 152

Originally Posted by: JBuck Go to Quoted Post

Originally Posted by: Seventh Sam Go to Quoted Post
I'm not sure where you're getting the "unable to use products for 75 days" part?

If you refresh your licences on the 1st of Nov, you lose your dongle on the 2nd Nov, ZDT licences are issued on 3rd Nov which last until the 17th Nov. For the 90 days to lapse until the licences on the lost/stolen dongle are void and thus can be activated on your new dongle, you will have to wait until at least 1st of February. 

Don't know where you get the idea that you have to wait for the 90 days to be up before being activated on the new dongle. The only thing the 90 days refers to is that to keep TLC coverage going you have to let the iLok site see your dongle every 90 days which can be done on any computer with the ILM s/w. Has nothing to do with licenses being voided.

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Fri, Nov 05 2021 14:01
by JBuck
Joined on Sun, Jun 09 2019, Posts 34

Don't know where you get the idea that you have to wait for the 90 days to be up before being activated on the new dongle. The only thing the 90 days refers to is that to keep TLC coverage going you have to let the iLok site see your dongle every 90 days which can be done on any computer with the ILM s/w. Has nothing to do with licenses being voided.

Please show me where on their site it says

"In the case of loss or theft of your ZDT and LTC enabled dongle, we will immediately provide you with replacement licences which can be placed on a new iLok key or simply use the cloud. Have a nice day :)".

Posted on Fri, Nov 05 2021 14:02
by JBuck
Joined on Sun, Jun 09 2019, Posts 34

Please show me where on their site it says,

"In the case of loss or theft of your ZDT and LTC enabled dongle, we will immediately provide you with replacement licences which can be placed on a new iLok key or simply use the cloud. Have a nice day :)".

Posted on Fri, Nov 05 2021 14:13
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12893

Hi,

Here you go. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Nov 05 2021 20:11
by Seventh Sam
Joined on Sat, Dec 29 2018, Posts 323

Originally Posted by: Paul Go to Quoted Post

It is all very clear on iLoks information pages, and there's nothing I can add to their description. You can also check out the iLok support page with a lot of FAQs.

When using an iLok key, ZDT and TLC on an iLok 3 is the best combination to keep the licenses on your iLok safe and definitely worth the investment.

After poring through the iLok support pages with a (hopefully) fine-tooth comb, this checks out.  ZDT+TLC appears to be the functional equivalent of the Vienna Protection Plan in terms of assurance of free replacement licenses in the case of breakage, theft, or loss.  

Thanks, Paul.  Panic averted.

Posted on Fri, Nov 05 2021 20:13
by Seventh Sam
Joined on Sat, Dec 29 2018, Posts 323

Originally Posted by: JBuck Go to Quoted Post

Please show me where on their site it says,

"In the case of loss or theft of your ZDT and LTC enabled dongle, we will immediately provide you with replacement licences which can be placed on a new iLok key or simply use the cloud. Have a nice day :)".

This is pretty unequivocal

Posted on Fri, Nov 05 2021 20:22
by Seventh Sam
Joined on Sat, Dec 29 2018, Posts 323

Originally Posted by: musicman691 Go to Quoted Post

Don't know where you get the idea that you have to wait for the 90 days to be up before being activated on the new dongle. The only thing the 90 days refers to is that to keep TLC coverage going you have to let the iLok site see your dongle every 90 days which can be done on any computer with the ILM s/w. Has nothing to do with licenses being voided.

This was my take-away as well.  Everything on their website indicates that a new dongle requires brand new ZDT+TLC, which - by definition - necessitates a new 90-day refresh period be instantiated.  It doesn't make any sense that a new dongle would be subject to an old, voided dongle's 90 day cycle.

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