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[SOLVED] macOS 12 - virtual keyboard shows keys 1 octave too high
Last post Mon, Jan 10 2022 by Paul, 10 replies.
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Posted on Sat, Nov 20 2021 20:14
by Tuomaszek
Joined on Sat, Aug 15 2020, Zürich, Posts 2

Hi,

After update to macOS Monterey 12.0.1, my midi piano (Kawai CA91) causes the virtual keyboard in Vienna Synchron Pianos to show the pressed keys one octave too high.

However, the pitch I am hearing is correct.

Please fix.

I'm using a 2018 MacBook Pro (Intel).

Posted on Sun, Nov 21 2021 03:51
by JoelW
Joined on Wed, Jun 02 2021, USA, Posts 8

I am experiencing the same with the latest Synchron Piano v1539. I can confirm that the MIDI messages are correct (other VSTi's are fine). This appears to have an impact to per-note tuning as well.

Posted on Wed, Nov 24 2021 05:17
by David B.
Joined on Tue, May 15 2018, Posts 94

I just noticed the same problem yesterday. OS 12.0.1 Monterey with latest Synchron Piano update and Roland FP30X. I actually came here to start a thread on this subject. Glad to see I'm not the only one with this problem. 

God Bless,

David

Posted on Wed, Nov 24 2021 11:10
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 1002

Hi, I must confirm this flaw in Synchron Pianos v1539 - this will be fixed with the next update!

Thanks for reporting and my apologies for the inconveniences!

Best, Marnix

Posted on Thu, Dec 02 2021 20:13
by Tuomaszek
Joined on Sat, Aug 15 2020, Zürich, Posts 2

When will this fix be out?

Posted on Thu, Dec 02 2021 20:25
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi Thomas, 

I'm hoping it will be quick, just checking on the status. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Dec 27 2021 19:12
by xsubs
Joined on Sun, Jun 09 2019, Posts 18

When will this update be released?
I'm on Catalina and having the issue as well.

Thanks

Posted on Tue, Dec 28 2021 09:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi, 

Sorry about that delay, I hope we can add this fix soon. It's holiday time in Austria... 

On Catalina, you can of course always simply roll back to the previous version:

1) Uninstall the current version with the included Uninstaller

2) Download and install the previous version from our Downloads Archive.

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 06 2022 05:36
by David B.
Joined on Tue, May 15 2018, Posts 94

Installed the update yesterday and it fixed the octave misalignment. 

Thanks VSL. You're doing a great job. 

God Bless,

David

Posted on Mon, Jan 10 2022 14:41
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi David, 

Thanks for the confirmation - Just realized that I forgot to announce this update here .

Best, 
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
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