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VEP7 unexpectedly crashed
Last post Fri, Jan 14 2022 by Paul, 8 replies.
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Posted on Mon, Dec 06 2021 09:43
by danworks
Joined on Thu, Feb 26 2015, Posts 19

Hi there,

I was building a new template within DP11 and VEP 7. While visualizing an instance of Kontakt6 within VEP7, I've typed "." (dot) on the numeric keypad. The PROJECT instance detached from the SERVER project window. So I've typed "." again embed the PROJECT window within the SERVER window.

In that moment the Kontakt6 window became all white, everything all unresponsive for many seconds, I saw the crash window appearing, I've sent the report and eventually VEP7 disappeared leaving a crash log.

Any idea?

DM

File Attachment(s):
ViennaU0020EnsembleU0020Pro_2021-12-06-103020_Danilos-Mac-Pro.crash.zip (32kb) downloaded 1 time(s).

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Posted on Mon, Dec 27 2021 10:03
by danworks
Joined on Thu, Feb 26 2015, Posts 19

Working with VEP7 is getting a nightmare. It crash while doing very simple things like saving a Kontakt patch or changing buffer within Digital Performer, actions that I've always did without any problem. I'm attaching one of the dozen crashlogs

MacPro5,1 12Cores 3.3Ghz/Mojave/96Gb Ram/DP11.03/VEP7 7.0.1120-MAS version/MetricHalo LIO-8

File Attachment(s):
ViennaU0020EnsembleU0020Pro_2021-12-27-104822_Danilos-Mac-Pro.crash.zip (38kb) downloaded 1 time(s).

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Posted on Tue, Dec 28 2021 21:03
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13528

Hi danworks, 

Just heard back from our developers. 

The crash from Dec. 27th looks like a crash inside some Kontakt internal file dialog, I'm afraid this is rather a coincidence.

The crash from Dec 6th could be related to instance snapping. We are looking into it!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Dec 31 2021 23:36
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1942

I've had issues with dialogues not responding to the computer keyboard, forcing me to use the menu, eg., 'Open recent...', which seem related to other instability. Kontakt is one of the places I get this, loading instruments or multis.

MacBookPro 18,3
Apple M1 Pro: 2.3 GHz 8-core i9

Mac OS 12.3.1
VE Pro 7.1298, Nuendo 11.0.41
Posted on Sat, Jan 01 2022 11:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13528

Hi civilization 3, 

Any reliable way to reproduce what you describe?

Which software is involved, what are the steps?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jan 14 2022 00:10
by Gone To Lunch
Joined on Mon, Jul 12 2010, Posts 79

Originally Posted by: danworks Go to Quoted Post

Working with VEP7 is getting a nightmare. It crash while doing very simple things like saving a Kontakt patch or changing buffer within Digital Performer, actions that I've always did without any problem. I'm attaching one of the dozen crashlogs

MacPro5,1 12Cores 3.3Ghz/Mojave/96Gb Ram/DP11.03/VEP7 7.0.1120-MAS version/MetricHalo LIO-8

I experience this a lot as well.  Frequent crashes around doing even simple changes in a Kontakt hosted VI.

Posted on Fri, Jan 14 2022 00:11
by Gone To Lunch
Joined on Mon, Jul 12 2010, Posts 79

Originally Posted by: civilization 3 Go to Quoted Post

I've had issues with dialogues not responding to the computer keyboard, forcing me to use the menu, eg., 'Open recent...', which seem related to other instability. Kontakt is one of the places I get this, loading instruments or multis.

I have had this as well. Clearly the instantiation of Kontakt is very flimsy?

Posted on Fri, Jan 14 2022 12:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13528

Hi, 

Feel free to contact us with any reproduction scenarios: , best using the integrated Kontakt Library, and with step-by-step instructions or a detailed screen video!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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