Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Synchron Harp Player crashes Logic on AU validation
Last post Wed, Jan 05 2022 by Paul, 17 replies.
Options
Go to last post
Posted on Wed, Dec 22 2021 09:36
by Simon Ravn
Joined on Tue, Dec 10 2002, Copenhagen, Denmark, Posts 366

Anyone else having this problem? Tried rescanning, rebooting etc. It still crashes on validation in Logic.

Logic 10.6.3 here on Mac OS Catalina 10.15.7.

- Simon Ravn
Posted on Wed, Dec 22 2021 15:52
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 983

Yes I am having same problem, also running LogicPro 10.6.3 on Catalina.  Make sure to follow up with VSL tech support.  I mainly am using DP11 now and it works fine in DP11

Posted on Wed, Dec 22 2021 16:56
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1269

There was a Harp player update posted yesterday. Have you installed it?

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Wed, Dec 22 2021 19:37
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi, 

Thanks for posting... No troubles here with SY Harp 1.1.47 and 1.1.52. 

If the update doesn't solve this, please send us a copy of the crash report: !

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Dec 23 2021 18:52
by Simon Ravn
Joined on Tue, Dec 10 2002, Copenhagen, Denmark, Posts 366

Originally Posted by: Paul Go to Quoted Post
Hi, Thanks for posting... No troubles here with SY Harp 1.1.47 and 1.1.52. If the update doesn't solve this, please send us a copy of the crash report: ! Best,Paul

1.1.52 was the only version I installed. Just bought it yesterday. Amazing harp btw!

Will send a crash report over:) Works perfectly in VEP so I can use it that way no problem.

- Simon Ravn
Posted on Fri, Dec 24 2021 10:19
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi everybody, 

We're looking at this over the holidays, I'll keep you up to date in this thread. 

If you are experiencing those troubles with the harp, you can either

  • install 1.1.47 from the Downloads Archive
  • or use 1.1.52 in your Vienna Ensemble / Pro software. 

Happy holidays from Vienna, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Dec 27 2021 17:44
by stefan.kammerer
Joined on Mon, Apr 24 2006, Posts 14

Same thing over here: Logic 10.7.2 under Rosetta

:(

I just bought the new Harp to finish a project over the Holidays ... 

Posted on Mon, Dec 27 2021 17:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi Stefan, 

Sorry to hear that. Did you try one of the 2 suggestions in the post right above yours?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Dec 27 2021 17:52
by stefan.kammerer
Joined on Mon, Apr 24 2006, Posts 14

Hi Paul,

i´m sorry - I read your suggestions after I posted my complains.

Perfect! The old version passes the validation.

Thank you very much for your support! Premium company!

Posted on Mon, Dec 27 2021 19:33
by xsubs
Joined on Sun, Jun 09 2019, Posts 24

Installing 1.1.47 worked (Catalina), but what fixes are missing from the newer version and when is a patch expected?

Thanks and Happy New Year

Posted on Tue, Dec 28 2021 17:34
by Stu-Daddy
Joined on Wed, Aug 22 2018, Posts 5

Me 3 Logic Pro X 10.5.1 Mojave 10.14.6

Posted on Wed, Dec 29 2021 22:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi everybody, 

Thanks for hanging in there!

Seems like the Synchron Harp changelog was not uploaded yet either... It's holiday season for my colleagues!

Here are the bugfixes from v 47 to 52: 



:Fixed
- Pedaling auto-save functionality didn't work, also improved wording
- "Always use velocity controller for Bisbigliando" functionality was broken
- Backwards stepper going forward
- Wrong pedaling load when switching to first bank
- Wrong URL to online manual

Changed:
- Smaller installer size (removed obsolete images)

- Smaller RAM footprint (made streaming pool size smaller) 

Hope we can get up to speed quickly there, thanks for your patience so far!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 04 2022 17:11
by dex
Joined on Tue, Jun 08 2021, Posts 2

hi paul

 

the 1.1.59 update for the harp doesn't work on Mac OS Monterey, m1 chip. logic will not validate it, I've tried reinstalling logic as suggested by the support team, I was told that it works their end apparently everyone else has got it working?, lots of time wasted for the 5th time. has anybody got it working on Mac m1, OS Monterey??

regards.

Posted on Wed, Jan 05 2022 11:31
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi Dex, 

Thanks for your input, we'll look into it!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jan 05 2022 13:23
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi Dex, 

We just check on macOS Monterey and M1, no troubles there... 

Did you check what's going on in Logic's Plug-in Manager?

EDIT: Would be great to get your validation report, you can also send that directly:

Best, 
Paul

File Attachment(s):
imageU0020(9).png (4,456kb) downloaded 2 time(s).

You cannot view/download attachments. Try to login or register.
Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jan 05 2022 14:57
by dex
Joined on Tue, Jun 08 2021, Posts 2

hi paul

I managed to get it working by manually validating in plug in manager just now, I did try this before but didn't work then, very strange, but all working fine now, thanks so much. love this thing. 

Posted on Wed, Jan 05 2022 15:31
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi Dex, 

Thanks for the update, that's great to hear!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.