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Voucher Redeem Issue
Last post Sat, Jan 01 2022 by Bill, 6 replies.
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Posted on Sun, Dec 26 2021 11:30
by Zhoujunhuiepicmusic
Joined on Fri, Mar 01 2013, Posts 10

Hi everyone:

I just redeemed 8 vouchers (from Order-ID: 481814) on an order, includes SY woodwind and SY harp, but I wrongfully clicked PayPal as my payment method, so I used the "previous page" function on on Safari.

I found my order was gone, and all of my 8 vouchers became "already redeemed".

Could anyone help me get the vouchers back and reorder the products I needed please?

 

Thank you very much!

Junhui

Posted on Sun, Dec 26 2021 12:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13625

Hi, 

Thanks for posting. For such specific situations, please get in touch with our sales team directly: !

My colleagues will figure this out with you!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Dec 26 2021 12:40
by michi
Joined on Sun, Dec 22 2002, vienna, Posts 542
Hi Junhui,

I‘ve just solved your case and you should have already received my answer per email.

Best Michael
Posted on Fri, Dec 31 2021 20:14
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1229

Where on the website do we keep track of our vouchers? Invoices don't show which voucher IDs have been redeemed.

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Sat, Jan 01 2022 10:13
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9141

happy new year Bill,
currently redeemed and not yet redeemed Vouchers are not displayed somewhere - i will suggest to add a list of redeemed vouchers in MyVsl though in my opinion not yet redeemed vouchers should not be displayed to keep privacy with donated vouchers.
related to your request i can tell you that all your vouchers except the € 20 vouchers are currently unused.

best, chris

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Sat, Jan 01 2022 19:26
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1229

Thanks Chris, Happy New Year to you too!

I didn't know I had any € 20 vouchers. I used two € 50s on the purchase of the Harp, but didn't keep track of which ones. so it would be handy to have that info in MyVSL.

Cheers

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
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