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[SOLVED] can't connect to VEP 7 after switching to iLok
Last post Tue, Apr 05 2022 by kurt, 14 replies.
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Posted on Sat, Mar 19 2022 05:06
by indraperkasa
Joined on Sun, Mar 15 2009, Jakarta, Indonesia, Posts 4

hi,

i'm having problem connecting to my VEP after switching my license to iLok. the switching license was done smoothly. i downloaded vienna assistant and re-install VEP now has the version 7.1.1226 (before was 7.0.1120).

i can open the VEP server software without problem. But when I open cubase, start new session, add new rack instrument VEP server, i can see the usual 127.0.0.1 localhost [64] (NEW). But when I choose it and click connect, nothing happen. it won't connect, it just stayed there.

i also checked if i open my old project cubase session that use VEP, the VEP can connect automatically with no problem. the only problem is when i start a new DAW session and add a new instances. is this a bug? please help.

right now i decided to go back to VEP 7.0.1120, and everything is back to normal, but i also need to use the elicenser usb dongle again to be able to open this version.

hopefully there's a solution soon for this problem 🙏🏽

 

Indra

 

 

i'm on macos 11.6.5. cubase 11.0.41

Posted on Sat, Mar 19 2022 09:50
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi Indra, 

VSL & iLok need macOS 10.13 or higher. No way around it. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Mar 19 2022 09:52
by carsten.witzel
Joined on Wed, Mar 04 2015, Posts 4

Hi,

I have the same problem (Windows 10, Cubase 12.0.0.205, VEP Server 7.1.1226).

Hitting "connect" has no effect.

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Carsten
Posted on Sat, Mar 19 2022 10:10
by wholinwolf
Joined on Sun, Nov 10 2013, Posts 21

10.16.7 here with Cubase 12 activated with new Steinberg license and VEP7.0.1120, still eLicenser. Working fine. Thought maybe it could be C12. Just to let you know. 

P.S. Sorry mistake, you are still on C11

Posted on Sat, Mar 19 2022 10:12
by wholinwolf
Joined on Sun, Nov 10 2013, Posts 21

He has "i'm on macos 11.6.5. cubase 11.0.41"

Posted on Sat, Mar 19 2022 10:22
by carsten.witzel
Joined on Wed, Mar 04 2015, Posts 4

Hi,

seems like a small but annoying bug in the user interface: The "connect" button doesn't work, but a _double click_ on the instance (or "new") works :-)

Carsten
Posted on Sat, Mar 19 2022 10:27
by indraperkasa
Joined on Sun, Mar 15 2009, Jakarta, Indonesia, Posts 4

hi Paul,

i'm actually on macOs 11.6.5. i'm using iLok Cloud for the VE Pro license, it worked fine. and the VE Pro Server (7.1.1226) software is working fine too, it just that i can't connect to VE Pro Server from DAW. the connect button doesn't do anything. except if i open an old DAW project that has a VE Pro on it, than it can automatically connect.

i'm back to VE Pro (7.0.1120) for now and it's working fine, but back to using elicenser usb. 

Best,

Indra

Posted on Sat, Mar 19 2022 10:36
by wholinwolf
Joined on Sun, Nov 10 2013, Posts 21

....just an idea, 127.0.0.1 is shown in the "SERVER" field, before you click connect? 

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Posted on Sat, Mar 19 2022 10:42
by carsten.witzel
Joined on Wed, Mar 04 2015, Posts 4

Originally Posted by: indraperkasa Go to Quoted Post

hi Paul,

i'm actually on macOs 11.6.5. i'm using iLok Cloud for the VE Pro license, it worked fine. and the VE Pro Server (7.1.1226) software is working fine too, it just that i can't connect to VE Pro Server from DAW. the connect button doesn't do anything.

...

Just try a double click on "new" or the instance in question :-)

Carsten
Posted on Sat, Mar 19 2022 10:56
by indraperkasa
Joined on Sun, Mar 15 2009, Jakarta, Indonesia, Posts 4

hi carsten.witzel,

that actually solved the problem! double clicking the <NEW> get me connected. thank you so much!

best,

Indra

Posted on Sat, Mar 19 2022 11:06
by carsten.witzel
Joined on Wed, Mar 04 2015, Posts 4

Hi Indra,

you're welcome! I'm glad it works for you, too!

Hopefully some guy at VSL will notice this thread, as it is a very silly bug.

Carsten
Posted on Wed, Mar 30 2022 07:59
by kurt
Joined on Mon, Jan 15 2007, Belgium, Posts 69

same bug here, connect does not work. Double clicking works 

OS: 11.6.5

VEP7  7.1.1239 

Cubase 12 

Posted on Wed, Mar 30 2022 19:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13811

Hi, 

A fix is on the way, please stay tuned!

Sorry for the inconvenience. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Apr 05 2022 15:13
by kurt
Joined on Mon, Jan 15 2007, Belgium, Posts 69

Just installed the fix, and indeed, connect button works again :) 

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