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Posted on Tue, Mar 29 2022 18:45
by samtrino
Joined on Tue, Aug 30 2016, Posts 2

hello,

I used Bulk Install to download/install all my libraries - Vienna Assistant stalled few times so I had to restart it, but eventually all libs got installed.

However, in Vienna Assistant, they are all still shown under "Not Installed"! I tried refreshing (top right), quitting and restarting the app, etc. but it wouldn't recognize them as installed.

As a test, I individually installed few of those libs and they got properly recognized as installed.

Will I have to delete all libs and start over again by installing each one separately (a huge time waste)???

Thanks.

Posted on Wed, Mar 30 2022 00:06
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hello Sam,

That shouldn't be the case, of course. 

A new Vienna Assistant is in the pipeline, should be available tomorrow, let's give it a try with this new version.

If this doesn't change: 

- Can you play/access those instruments in the respective sample players?
- Could you please send us a few screenshots of the VA and also the installed data?

New VA version should be available in the course of tomorrow, Wednesday. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Mar 30 2022 13:35
by gilgamash
Joined on Sun, Nov 28 2021, Posts 1

 

I can confirm that. Neither of my libraries is recognized an I am not willing to start reinstalling more than 2TB just for safety. I expect an update that will find installed libraries, the default setting for the target installation is correct. Maybe it is an issue related to external harddrives?

Cheers,
Andreas

Originally Posted by: Sam Farah Go to Quoted Post

hello,

I used Bulk Install to download/install all my libraries - Vienna Assistant stalled few times so I had to restart it, but eventually all libs got installed.

However, in Vienna Assistant, they are all still shown under "Not Installed"! I tried refreshing (top right), quitting and restarting the app, etc. but it wouldn't recognize them as installed.

As a test, I individually installed few of those libs and they got properly recognized as installed.

Will I have to delete all libs and start over again by installing each one separately (a huge time waste)???

Thanks.

Posted on Wed, Mar 30 2022 15:30
by samtrino
Joined on Tue, Aug 30 2016, Posts 2

Thanks Paul, will wait for the update to see if it solves it... Worth mentioning that my libraries are also on an external drive.

Posted on Tue, May 24 2022 22:48
by avatarprod
Joined on Fri, Jan 03 2003, Posts 11

Hi,

 

Did you ever get this resolved? I am having the same issue.

Rob

Posted on Fri, Jun 03 2022 10:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi, 

The best idea with such specific troubles is to contact us directly via , best with screenshots that show your situation in the Vienna Assistant. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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