Vienna Assistant still shows installed VSL libs as "Not installed"

[samtrino]

hello,

I used Bulk Install to download/install all my libraries - Vienna Assistant stalled few times so I had to restart it, but eventually all libs got installed.

However, in Vienna Assistant, they are all still shown under "Not Installed"! I tried refreshing (top right), quitting and restarting the app, etc. but it wouldn't recognize them as installed.

As a test, I individually installed few of those libs and they got properly recognized as installed.

Will I have to delete all libs and start over again by installing each one separately (a huge time waste)???

Thanks.

[Paul]

Hello Sam,

That shouldn't be the case, of course. 

A new Vienna Assistant is in the pipeline, should be available tomorrow, let's give it a try with this new version.

If this doesn't change: 

- Can you play/access those instruments in the respective sample players?
- Could you please send us a few screenshots of the VA and also the installed data? support@vsl.co.at

New VA version should be available in the course of tomorrow, Wednesday. 

Best,
Paul

[gilgamash]

 

I can confirm that. Neither of my libraries is recognized an I am not willing to start reinstalling more than 2TB just for safety. I expect an update that will find installed libraries, the default setting for the target installation is correct. Maybe it is an issue related to external harddrives?

Cheers,
Andreas

@Sam Farah said:

hello,

I used Bulk Install to download/install all my libraries - Vienna Assistant stalled few times so I had to restart it, but eventually all libs got installed.

However, in Vienna Assistant, they are all still shown under "Not Installed"! I tried refreshing (top right), quitting and restarting the app, etc. but it wouldn't recognize them as installed.

As a test, I individually installed few of those libs and they got properly recognized as installed.

Will I have to delete all libs and start over again by installing each one separately (a huge time waste)???

Thanks.

[samtrino]

Thanks Paul, will wait for the update to see if it solves it... Worth mentioning that my libraries are also on an external drive.

[avatarprod]

Hi,

 

Did you ever get this resolved? I am having the same issue.

Rob

[Paul]

Hi, 

The best idea with such specific troubles is to contact us directly via support@vsl.co.at, best with screenshots that show your situation in the Vienna Assistant. 

Best, 
Paul