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Posted on Tue, Apr 12 2022 13:09
by OldSoulDax
Joined on Sat, Nov 27 2021, Italy, Posts 9

Hello, I have a problem.

 

Ilok activated the demo license for me to use vertical Bosendorfer. 

 

The Synchron Player shows this in the piano selection.

 

But when I have to download it from Vienna Assistant it won't let me, it sends me back to your site to buy it. 

 

Is there a problem or am I doing something wrong?

 

Thanks.

 


 
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Macbook Pro 14
Posted on Thu, Apr 14 2022 03:04
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi OldSoulDax, 

Your Vienna Assistant doesn't know about your licenses, it only knows about registrations on your account. 

I wonder who has provided you with such a demo license... 

We are currently NOT handing out demo licenses, to keep the download performance for our converting users as good as possible. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Apr 15 2022 06:03
by OldSoulDax
Joined on Sat, Nov 27 2021, Italy, Posts 9

Hi Paul,

No strangers....

it was Michael, and he was very kind and I appreciated.!

I'm sorry it didn't work, it would have led me to try it and maybe buy it.

Macbook Pro 14
Posted on Fri, Apr 15 2022 06:09
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi OldSoulDax, 

So that was a misunderstanding. 

VSL provided you with a demo license. That's a big difference, and also an exception. 

So I can see that demo license on your account, and it has been activated. Everything looks fine, from my perspective. 

I will check if something hasn't been linked correctly. 

We don't have much experience with iLok demo licenses at this point... 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Apr 15 2022 06:22
by OldSoulDax
Joined on Sat, Nov 27 2021, Italy, Posts 9

No problem Paolo, don't worry.

License reactivates, but Vienna Assistant still sends me to your purchase page.

Thanks.

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Posted on Fri, Apr 15 2022 13:26
by OldSoulDax
Joined on Sat, Nov 27 2021, Italy, Posts 9

Now it works, perfect!

Many thanks Paul, I appreciate very much !!

 

Happy Easter to you and all the staff! 

Macbook Pro 14
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