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  4. [SOLVED] Instrument not showing

  • [SOLVED] Instrument not showing

    J
    J

    I just bought the full C-Trumpet VI-library. I created an i-lok account some days ago and everything worked fine first. On i-lok it shines green and I could download and install the new library in the Vienna Assistent. However after downloading and installing, it is not shown as installed in the installed tab. I can only find it under Brass I in the NEW-tab and there it shows as installed with a green light. The main problem, of course, is, that it is not shown in the VI-player either.

    Does anyone know a solution to this?

    Thanks in advance, Jan

    PS: Could it be, that this counts as an upgrade since I own the SE Vol I? I have read, that there can be problems with upgrades.
  • BillB
    BillB

    Make sure it's activated in the iLok Manager

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • J
    J
    last edited
    last edited

    @Bill said:

    Make sure it's activated in the iLok Manager

    The License Status is Active. Does this mean, it is activated?
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Yes, that means it's activated. 

    Did you install the iLok Vienna Instruments version with your Vienna Assistant?

    In a nutshell: You need to download EVERYTHING you see under NOT INSTALLED in your Vienna Assistant, also the sample content for iLok.

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • J
    J

    Thank you, it was indeed, that I had not installed all the content there.

    Problem solved ;-)