Vienna Symphonic Library Forum
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  • 1st VSL order - fat-fingered my iLok username -

    Hello, new VSL user here. Was placing my first order and accidentally put a typo in my iLok username. Didn't catch it until the process had moved to the next screen. It would not let me go back and re-enter it, so now I'm stuck.  My library is downloaded and installed, but can't associate to my iLok account. So it's unusable. 

    I have sent a message to support, but was wondering if any users had run into this situation. I'm afraid I'll have to delete everything and start over from square one (ugh). 


  • last edited
    last edited

    Hi Jeffrey,

    Welcome to VSL, and great to see that you are interested in our HELLO FREE instruments. We received your email and will be in touch with you soon!

    Best regards,
    Andreas


    VSL Team | Product Specialist & Media Editing