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I can't see a single instrument in Synchron Player. Reinstalling instruments doesn't help. All installed instruments are displayed correctly in the Vienna Assistant. In iLok too. The connection to the cloud is open. I've had the problem here and there for the past few weeks, but now everything and all the instruments are completely gone. Not good! (Mac Studio, Apple M1 Ultra, Ventura 13.1) File Attachment(s):  BildschirmU00ADfotoU00202023-01-23U0020umU002010.48.29.png (1,281kb) downloaded 5 time(s). BildschirmU00ADfotoU00202023-01-23U0020umU002010.48.42.png (438kb) downloaded 2 time(s). BildschirmU00ADfotoU00202023-01-23U0020umU002010.48.53.png (288kb) downloaded 1 time(s).You cannot view/download attachments. Try to login or register.
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Had the same problem yesterday.
Did you install an iLok Update?
Please see my post:
https://www.vsl.co.at/community/posts/t59813--SOLVED--Cloud-libraries-not-working?find=lastpost#post314692
Hope it helps.
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Originally Posted by: Franz_S 
Had the same problem yesterday.
Did you install an iLok Update?
Please see my post:
https://www.vsl.co.at/community/posts/t59813--SOLVED--Cloud-libraries-not-working?find=lastpost#post314692
Hope it helps.
Thank you! Yes. I solved the problem by moving my licenses to my local iLok.
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What I didn't write is that I didn't even see my cloud on the left side in iLok. I mixed it up with something else. Since I didn't have an iLok dongle, that helped with the notebook. Now everything works again, but there is obviously a bug in the last iLok update.
I suppose you can move this back to the cloud. In any case, it worked for me. Everything is back in the cloud and working again.
Glad it helped.
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Hi!
Not necessarily a bug. Sometimes, after an update or maintenance, iLOK cloud sessions are closed in the process. Without an active cloud session, the license is not available. Re-activating the cloud session via the menu solves that.
Best,
Andreas Technical Support - Vienna Symphonic Library
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Originally Posted by: Andreas8420
Hi!
Not necessarily a bug. Sometimes, after an update or maintenance, iLOK cloud sessions are closed in the process. Without an active cloud session, the license is not available. Re-activating the cloud session via the menu solves that.
Best,
Andreas
Thank you Andreas, it didn´t help me. So the only way was to put everything on the dongle.
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Originally Posted by: Franz_S
What I didn't write is that I didn't even see my cloud on the left side in iLok. I mixed it up with something else. Since I didn't have an iLok dongle, that helped with the notebook. Now everything works again, but there is obviously a bug in the last iLok update.
I suppose you can move this back to the cloud. In any case, it worked for me. Everything is back in the cloud and working again.
Glad it helped.
Franz, the funny thing was that I saw everything in the iLok Overview - everything was there and working. I emptied all caches, didi reinstalls, rebooting - nothing worked. Last week there where some single instruments missing and all over sudden all of them.
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Stefan, I also saw everything in the overview, but I didn't check whether the cloud session was closed, as Andreas pointed out.
That should have been it for me, I'm assuming now.
The cause for you must still have something to do with iLok. Unfortunately I don't have any other ideas.
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You must not forget to log into Ilook
Originally Posted by: Franz_S
Stefan, I also saw everything in the overview, but I didn't check whether the cloud session was closed, as Andreas pointed out.
That should have been it for me, I'm assuming now.
The cause for you must still have something to do with iLok. Unfortunately I don't have any other ideas.
MacBook Pro 2019 16" 64gb 4TB + 2 x Odisseey G9 49"
MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd
Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 3, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa
Many Sychron Instruments
Final Cut pro
Camera full HD
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I cant stress the use of an iLok Key! It only uses one USB port. What if uncle Vladimir decides to sabotage the cloud or worse. Get an iLok Key and forget the cloud. Remember somebody said: The cloud is just somebody else's computer! Good luck.
Willem
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Make backups !
Originally Posted by: Mary
I cant stress the use of an iLok Key! It only uses one USB port. What if uncle Vladimir decides to sabotage the cloud or worse. Get an iLok Key and forget the cloud. Remember somebody said: The cloud is just somebody else's computer! Good luck.
Willem
MacBook Pro 2019 16" 64gb 4TB + 2 x Odisseey G9 49"
MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd
Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 3, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa
Many Sychron Instruments
Final Cut pro
Camera full HD
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Is there is a way to select all the libs that have their autorisation on the Cloud and move them to the Ilok Key
Originally Posted by: Mary
I cant stress the use of an iLok Key! It only uses one USB port. What if uncle Vladimir decides to sabotage the cloud or worse. Get an iLok Key and forget the cloud. Remember somebody said: The cloud is just somebody else's computer! Good luck.
Willem
MacBook Pro 2019 16" 64gb 4TB + 2 x Odisseey G9 49"
MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd
Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 3, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa
Many Sychron Instruments
Final Cut pro
Camera full HD
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