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GUI - slower response
Last post Thu, Sep 21 2023 by Algae592009, 17 replies.
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Posted on Wed, Jan 25 2023 12:58
by Mikecomp
Joined on Mon, Jul 27 2015, Posts 80

Hello,

I realize there are many things that can contribute to this, but I am experiencing very slow response when switching from one track to another when the GUI for a synchron instrument is open.  It can take 3-4 seconds for the next track to enable and switch over to the corresponding GUI.    If I close the GUI altogether, there is no problem and I can very quickly go from track to track.  I am using presonus studio one, most recent version on an imac running the most current version of Monterey.  I do have all of my syncrhon products updated. 

I am just wondering if there is a workaround other than closing the GUI - it would be nice to move more quickly from track to track with the GUI visible.

Thanks for any suggestions.

Mike

Posted on Wed, Jan 25 2023 18:40
by LAJ
Joined on Sun, Dec 13 2009, Posts 555


 I noticed that too.  But on WIN 11.

@VSL … solltet ihr mal notieren. Ist seeeehr zäh wie sich das SY-Playerfenster öffnet wenn man den Kanal wechselt. Betrifft nur den SY Player. Spitfire-Player und co öffnen sich normal. Ist DAW unabhängig. Das Verhalten trat nach dem switch zu Win 11 auf.

Windows 11, Cubase 12

Posted on Sat, Jan 28 2023 07:26
by ravez
Joined on Sun, Apr 24 2011, Posts 57

Yeah i have same behaviour, no matter the daw.

In Studio One it also stutters any time there is an articulation change, making it impossible to record a smooth cc curve live while the Synchron player gui is open

Posted on Tue, Jan 31 2023 23:21
by Pierre Alain
Joined on Mon, Mar 23 2015, Posts 13

I reportet that months ago - still on win 10 btw. First I was told that the matter was investigated by the devs. Then silence for weeks. Even when I sent them another mail regarding this issue I got no answer. A few weeks ago I asked again and got an answer saying that they are working on a new engine for the synchron players that will probably fix this issue. But I guess it will take another while to finish this so my hopes are down a little bit.

Posted on Fri, Apr 07 2023 13:51
by FrancoisD
Joined on Fri, Dec 25 2020, Posts 11

Hello,

Same here, win10, S1 pro version 6, Core I7 with 32gb. I don't have this problem with Kontakt or Sine. This makes very annoying to compose with Synchron player.

I hope a new version will fix this problem. Thanks.

Posted on Fri, Apr 07 2023 15:47
by LAJ
Joined on Sun, Dec 13 2009, Posts 555


the BIG „Game changing“ Update has been released some weeks ago. 

It is no Game Changer at all. New Version … old Problems. 

Windows 11, Cubase 12

Posted on Sun, Jul 02 2023 17:51
by ravez
Joined on Sun, Apr 24 2011, Posts 57

Anyone has this issue with iLok on the key instead of the cloud? Or even the old eLicenser version? Cause i don't remember the player being so slow before switching to iLok

Posted on Sun, Jul 09 2023 05:14
by JBuck
Joined on Sun, Jun 09 2019, Posts 96

Same here, SY GUI is very sluggish.

Another thing that needs to be fixed is when clicking on slots with the mouse, the Dimension Control knob needs to update and reflect the value of that slot please. Like in the VI Pro.

If the Dimension Control knob is on 25 (slot 2) after clicking on e.g. slot 4 (value 75) with my mouse, the Sy player will continue playing slot 4. No matter how much 25 data is sent to it.

Posted on Wed, Aug 02 2023 18:52
by ravez
Joined on Sun, Apr 24 2011, Posts 57

it takes 2 seconds for me every time i click on a track to be able to see the synchron player update the GUI

this is regardless of the DAW

any other player switches instantly.

If i open it inside Audiogridder it is way faster

can anyone from VSL chime in?

Posted on Fri, Aug 04 2023 04:52
by LAJ
Joined on Sun, Dec 13 2009, Posts 555


True. And while Ben some time ago wrote that it has been improved … I disagree. It is still the same issue as ravez describes it.

Windows 11, Cubase 12

Posted on Mon, Aug 07 2023 09:30
by Bastiaan
Joined on Thu, Aug 27 2020, Posts 20

Originally Posted by: ravez Go to Quoted Post

Anyone has this issue with iLok on the key instead of the cloud? Or even the old eLicenser version? Cause i don't remember the player being so slow before switching to iLok

^^^^^^^^ this. I was posting about this just a second ago in a different thread, but happy to hear its not just me. I can confirm this with Studio One 6.2.1 and Synchron Player 1.3.636 on Windows 10.

As far as I can tell this was never a problem when using the Vienna Key, and almost makes me think the SY player "phones home" to check for licenses (or similar), which takes longer becuase its all in the cloud now.

Posted on Mon, Aug 07 2023 10:15
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 346

Thanks, everyone; we will address the slow GUI building to see how to improve it. Best, Andreas

Technical Support - Vienna Symphonic Library
Posted on Mon, Aug 07 2023 12:06
by Mikecomp
Joined on Mon, Jul 27 2015, Posts 80
Originally Posted by: Andreas8420 Go to Quoted Post
Thanks, everyone; we will address the slow GUI building to see how to improve it. Best, Andreas


Thank you, Andreas.

Mike
Posted on Mon, Aug 07 2023 12:11
by Mikecomp
Joined on Mon, Jul 27 2015, Posts 80
Originally Posted by: Bastiaan Go to Quoted Post
Originally Posted by: ravez Go to Quoted Post

Anyone has this issue with iLok on the key instead of the cloud? Or even the old eLicenser version? Cause i don't remember the player being so slow before switching to iLok

^^^^^^^^ this. I was posting about this just a second ago in a different thread, but happy to hear its not just me. I can confirm this with Studio One 6.2.1 and Synchron Player 1.3.636 on Windows 10.
As far as I can tell this was never a problem when using the Vienna Key, and almost makes me think the SY player "phones home" to check for licenses (or similar), which takes longer becuase its all in the cloud now.


I have the problem using the iLok dongle right on my machine. I use Studio One 5 on an iMac running Monterey.
Posted on Mon, Aug 07 2023 19:33
by Pixelpoet1985
Joined on Fri, Dec 23 2016, Germany, Posts 392

Originally Posted by: Bastiaan Go to Quoted Post

As far as I can tell this was never a problem when using the Vienna Key, and almost makes me think the SY player "phones home" to check for licenses (or similar), which takes longer becuase its all in the cloud now.

I also have the slow response for quite some time and thought it has been since the arrival of the Vienna Assistant. Don't know if this has something to do with the cloud, I don't use it at all. The sluggishness is really annoying, hope it can be fixed. The older versions of the Synchron Player didn't have this issue.

I also have the feeling that the plugin "phones home" in some way, because every time I open the Synchron Harp player in Logic the Vienna Assistant icon shortly pops up in the dock (macOS).

Posted on Wed, Sep 20 2023 13:50
by Mikecomp
Joined on Mon, Jul 27 2015, Posts 80

I have noticed some improvement since the last Synchron Player update.  I'm sure subsequent updates will offer even greater improvements in this area.

Thank you VSL team for addressing this!

 

Mike

Posted on Thu, Sep 21 2023 18:46
by Algae592009
Joined on Fri, Oct 02 2020, California, Posts 15

Delete my post

Algae592009
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