Hi there,

I need some help with the installation of the Vienna Assistent.

I had it already installed and everything was running fine. Today, I wanted to update the Vienna Assistent and during the installation process I was asked to grant access to - I believe - the document folder. At that time, I was unfortunately not aware of that it came from VA, so I declined the access.

Now I have the problem that any other installation try results in an error as shown in the attached screenshot. So then I tried to remove the VA application into the trash bin, and reinstall again, but it results in the same error. So currently I am stuck somewhere in the installation process and probably need to clean up anything on my hard drive or grant somewhere the missing authorizations.

I am working on macOS Ventura Version 13.2

Any idea is appreciated - thanks in advance.

Kind regards,
RaPaSa

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Hi Erik,

thanks for this hint.
Under Privacy & Security I am now able to find the settings - all of them are checked.
So I tried the update again, but still get the same error message. Also after restarting the MacBook.
I am not sure what Vienna Assistant is checking or missing during the installation process. Are there any installation logs available that I can share for further analysis?

Kind regards,
RaPaSa

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