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  • [SOLVED] VEP is unusable on new MacBook Pro M2 Max

    Hello everyone!

     

    I'm unfortunately experiencing severe issues when using the VEP plugin on my new MacBook Pro M2 Max.

     

    Specs:

    MacBook Pro M2 Max

    macOS Ventura 13.2

    VEPro 7.2.1495

    iLok License Manager 5.7.0 GM (the current version)

     

    FYI, as I was reinstalling everything I also migrated my licenses to iLok.

     

    First the good news. The VEPro Server application works as expected, beside the occasional UI glitch, which I assume is due to the Rosetta translation.

     

    The plugins on the other hand have their UIs frozen and don’t respond to any clicks. See attached screenshots. This happens with both the regular and AU3 versions.

     

    What I’ve tried so far:

    • Logic Pro 10.7.7 in both native Apple Silicon and Rosetta Mode, trying both my existing template and a new session
    • Ableton Live 11 (native Apple Silicon), using a new session
    • Restarting the computer
    • Uninstalling and reinstalling the latest version of VEP
    • Rolling back to an older version of VEP
    • Resetting and rescanning the AU plugins in Logic each time

     

    All of the above yield the same result. Further things that I have observed:

    • Sometimes the VEP UI does appear to be responsive and I can connect to the instance. This happens randomly.
    • Logic reporting a serious problem with “one AU plugin” and then having to quit.
    • One plugin not seeing the available instances anymore, while another one is connected and working normally.

     

    As is, I can’t use VEP at all. I was thinking I should uninstall it until there is a fix. Unfortunately, Vienna Assistant (1.0.264) kept crashing while I tried to do this. Reinstalling Vienna Assistant allowed me to perform the uninstall. FYI, after rescanning the AU plugins in Logic, VEP still shows up in the Plugin Manager as “can’t be opened”.

     

    Has anyone experienced something similar yet?

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  • Hi, 

    Quick update: The situation has been solved with our new beta version, soon to be released. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi, I'm getting something similar. I've just bought a Mac Mini M2 Pro and switched to iLok. I've downloaded and installed the VIP, VEP and VIP legacy software. The Standalone VIP works OK but I can't get any of the three to work as plug-ins in my DAW. I then tried it with GarageBand. What happened there was that I got a message telling me to "lower GarageBand security settings" and once I did that VIP worked. My DAW is Harrison Mixbus. Basically what happens is that VIP (both versions, new and legacy) load but only in a "switched off" mode, it's impossible to turn them on.

    Given what happened with GarageBand, and given how generally fussy Ventura seems to be about permissions (my old Mavericks machine hardly ever asked me to confirm anything, Ventura does it dozens of times a day) my guess is this is related to security settings/permissions, but it's really frustrating. I've been using the earlier Vienna Instruments plug-in with Mixbus for a couple of years and it worked perfectly using Mixbus v6 in OSX 10.9.5 (VI v5).

    Thanks for any suggestions

    Nick

    Mac Mini Pro, 512Gb int. SSD, 16Gb RAM, 2Tb ext. SSD, Ventura 13.2.1

    Mixbus32c v8.2

    Vienna Instruments Pro 2.6.110 (just downloaded by Vienna Assistant today)

    Vienna Ensemble 7.1.118


    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.
  • Update: My DAW reports all VSL plug-ins as "Error" but actually the Synchron player does work, and so do my Vienna Suite plug-ins. However neither VI Pro, VE nor the legacy VI can be activated. They're just permanently bypassed. This is really frustrating, I've almost finished downloading all the iLok-protected sample content - a few thousand quid's worth, I think I was one of VSL's earliest customers and bought loads as I had money in those days - but I can't do anything with it. I've sent an e-mail to support but I'd be really grateful if someone could get back to me. The Mixbus support people e-mailed me last night, they suggested a few things to try (none of which worked) and said they're looking into it at their end, but all my non-VSL plug-ins work OK plus they're in the US so they're all asleep right now. It's pretty frustrating having a brand-new computer and updated software but not being able to use any of it! 

    Thanks!

    Nick

    Mac Mini Pro, 512Gb int. SSD, 16Gb RAM, 2Tb ext. SSD, Ventura 13.2.1

    Mixbus32c v8.2

    Vienna Instruments Pro 2.6.110

    Vienna Ensemble 7.1.118


    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.
  • BenB Ben moved this topic from Vienna Instruments Pro on