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[SOLVED] Pleas Help - Library's don't load
Last post Tue, Feb 21 2023 by Paul, 6 replies.
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Posted on Tue, Feb 07 2023 16:24
by Major
Joined on Fri, Apr 06 2007, Ludwigsburg, Germany, Posts 19

My fellow people,

I face a strange problem. today I opened a Project I´m working on. But no sounds are loading in vi pro. Also the SY-zed Libraries don't load. I opened the directory manager. All entries were red. I removed all of them and set the path again, as seen in an video by VSL. It still did´t work. I uninstalled and re-installed VI Pro, SY-Player and my libraries. Still nothing loads. I then loaded one of the free instruments (The Fujara Flute). This loads. Butt still not the other sounds. Also a restart of the computer doesn't solve the problem.

I´m using Mac OS Monerey. Mac Book Pro M1. Nothing was changed in the last months.

Any help is much appreciated, since I´m in the middle of an project and have to finish it

The License is via ilok cloud.

Posted on Tue, Feb 07 2023 17:37
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi Major, 

A shot in the dark: Did you check that your iLok Cloud Session is actually open?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Feb 07 2023 19:40
by Major
Joined on Fri, Apr 06 2007, Ludwigsburg, Germany, Posts 19

A shot in the Dark an.... VOLLTREFFER! Viel Liebe nach Wien. Thank you. I hope my iLok Account wasn't hacked, since I never locked out of the session or used it from another computer...

Posted on Wed, Feb 08 2023 16:43
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi Major, 

No worries, I think that was an iLok glitch. Also happened to others.

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Feb 19 2023 03:13
by jdw
Joined on Tue, May 19 2015, Posts 38

STILL HAPPENING ... CAN ONLY ACTIVATE IN THE CLOUD (WHICH I DON'T USE) ... HAVE LOST ALL DAY SATURDAY AND CAN'T ACCESS MY LIBRARIES FROM iLOK FOR THE LONG WEEKEND UNTIL TUESDAY FEB 21 --- WHEN THEY REOPEN AND IF I CAN GET THROUGH

Posted on Tue, Feb 21 2023 17:43
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi jdw, 

Just seeing your post now, sorry. 

Not sure if I can follow, but if you're still having troubles, please contact us directly via !

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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