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VEP7.2.1503 - Not listing Instances
Last post Tue, Feb 28 2023 by murphy761, 29 replies.
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Posted on Mon, Feb 13 2023 19:31
by Karmand
Joined on Wed, Apr 14 2021, Nashville, TN USA, Posts 24

Hi,

I've updated to 1503 and I've noticed:

When there is one instance or two or maybe a few the instances are listed in the connect box in Logic Pro 10.7X (up to 7) BUT

when there are a lot of instances, like my new template they will NOT show up in the browser.

Why?

Connecting LOCAL HOST

MacRackPro 2019

176GB RAM 

VEP 7.2.1503

Logic Pro any thing above 10.7.2 + I've tried all versions.

-k

File Attachment(s):
VEP7InstanceListing-HDU0020720p.mov (16,521kb) downloaded 4 time(s).

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-ka
Posted on Tue, Feb 14 2023 06:51
by legodo
Joined on Wed, Sep 30 2009, france, Posts 33

Hi

Same issue here, not listing instances in Logic, Digital Performer, and Reaper !! I reverted to 7.1.1406 !! Please VSL stop this situation , idem with 7.1.1495 !! This is not profesional !!

Mac OS Ventura 13.2.1

Posted on Tue, Feb 14 2023 14:14
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 481

I believe this problem started before 1503.

Starting a week or so ago the VE Pro Server connection window to Studio One began showing no available instances. Nothing to connect to, despite an open, running VEPs with multiple instances. It would crash Studio One when I clicked "Connect" just to see what would happen. This never happened to me until about a week ago.

Yesterday I uninstalled and reinstalled VE Pro, restarted my computer, and that solved things. At least I thought so, until my first attempt to connect this morning. No instances showing. I verified I am running 1503. VE Pro is unusable when this happens. If I can't connect to my instances, I can't use it.

Edited to add:

I just used Vienna Assistant to again uninstall / reinstall VE Pro. I noticed that Assistant now shows the latest version was 7.2.1495 but that 7.2.1503 was still what was still my installed version. 

I am going to try uninstall / reinstall and restart again and see what happens.

Edited to add:

Same thing. 1503 installed, 1495 latest version. No connections available.

sy Woods, Brass, Perc I, Str Pro, Elite Str, Prime
syz Woods, Perc, Solo Str, Chamber Str, App Str, Harps, Choir
syz Dim Brass, Dim Strings

Studio One 6, Dorico 5, Cubase 12
VE Pro, MIR Pro 3D. Vienna Suite Pro

Windows 10, i5-9600K, 64GB
Posted on Wed, Feb 15 2023 03:34
by erichall
Joined on Thu, May 05 2011, Posts 15

Same. I had this issue before the most recent update - this update was supposed to fix it, I think. I have to manually connect the instances by inputting the server and instance information. It connects that way, so that's what I will continue to do until it gets resolved.

Posted on Wed, Feb 15 2023 05:52
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi,

Thanks for your input!

This was indeed fixed for most users who reported this behavior, so now we'll have to find out what could possibly block communication on your specific systems. 

It would be great to get more information about your network setup, ideally directly sent to , so we can investigate and provide you with new beta versions as we are trying to solve this, 

THANKS!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Feb 15 2023 10:08
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 344

FOR ALL AFFECTED v1503 (macOS) USERS:

The best way to further look into this is to find out what is being reported by the Discovery Bonjour Browser. The app can be accessed from here:

https://apps.apple.com/us/app/discovery-dns-sd-browser/id1381004916?mt=12

The "_vepro._tcp" key should match what is shown in the plugin browser. Similar tools exist on Windows but require CMD commands. Please get in touch with us via .

Your input would be highly appreciated, as we cannot reproduce the issue on any of our test systems.

Best regards,
Andreas

Technical Support - Vienna Symphonic Library
Posted on Wed, Feb 15 2023 15:09
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 481

Having posted earlier in this thread, I am a WIndows 10 user. What network information do you want? Let me know and I'll send it.

In my previous post I mentioned Studio One. This morning I tested a new empty Cubase project and attempted to connect to VE Pro with a single rack instrument. Same problem, no available instances are shown in the connection window. So it appears the problem is not DAW-related, although I draw that conclusion as a layman.

Interestingly, in my Studio One projects previously existing connections to VE Pro instances (from before this problem cropped up) are still connected, only newly attempted connections are affected.

sy Woods, Brass, Perc I, Str Pro, Elite Str, Prime
syz Woods, Perc, Solo Str, Chamber Str, App Str, Harps, Choir
syz Dim Brass, Dim Strings

Studio One 6, Dorico 5, Cubase 12
VE Pro, MIR Pro 3D. Vienna Suite Pro

Windows 10, i5-9600K, 64GB
Posted on Wed, Feb 15 2023 15:44
by Stig Christensen
Joined on Fri, Mar 18 2005, Denmark, Posts 196

I have had this issue as well. I have given both my Mac and PC server fixed ip addresses and then it's possible to connect to the server via those addresses! Fill out the instance name - remember uppercase matters! - and then connect. 

Musicmind (Mind the Music!)
Mac Studio Max 64Gb, PC Slave 64gb, Mac Pro 12 48Gb, MacBookPro, Apollo interface, Universal Audio, Waves 9, NI Komplete 9, VSL, BFD3, Superior, Arturia, Sound Toys, Euphonix MC Mix, Neumann mics, DynAudio, Yamaha + Adam monitors AND Steinway Concert Grand A ;-)
Posted on Wed, Feb 15 2023 16:03
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 481

Originally Posted by: Stig Christensen Go to Quoted Post

I have had this issue as well. I have given both my Mac and PC server fixed ip addresses and then it's possible to connect to the server via those addresses! Fill out the instance name - remember uppercase matters! - and then connect. 

Thanks so much, Stig. That worked, at least it did using the non-DNS IPv4 address shown in my network properties. Not sure how to assign a fixed address to VEP, nor which one to assign, but what I did worked. 

That is at least a workaround.

Again, much thanks.

sy Woods, Brass, Perc I, Str Pro, Elite Str, Prime
syz Woods, Perc, Solo Str, Chamber Str, App Str, Harps, Choir
syz Dim Brass, Dim Strings

Studio One 6, Dorico 5, Cubase 12
VE Pro, MIR Pro 3D. Vienna Suite Pro

Windows 10, i5-9600K, 64GB
Posted on Wed, Feb 15 2023 17:15
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 344

There have been reports that reinstalling VE Pro 1503 through the Vienna Assistant (right-click > Reinstall) temporarily solves the issue until the computer system is restarted. Is that the case for everyone?

Best regards,
Andreas

Technical Support - Vienna Symphonic Library
Posted on Wed, Feb 15 2023 17:43
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 481

It was the case for me. Solved for one day by uninstalling/reinstalling 1503 using VA. I shut down every night so the lights won't bother my wife. Next morning, problem returned. Then reinstalling didn't even work any more.

sy Woods, Brass, Perc I, Str Pro, Elite Str, Prime
syz Woods, Perc, Solo Str, Chamber Str, App Str, Harps, Choir
syz Dim Brass, Dim Strings

Studio One 6, Dorico 5, Cubase 12
VE Pro, MIR Pro 3D. Vienna Suite Pro

Windows 10, i5-9600K, 64GB
Posted on Sat, Feb 18 2023 14:32
by Karmand
Joined on Wed, Apr 14 2021, Nashville, TN USA, Posts 24

Is this what you are looking for? 3 Mac servers on network. MacRack is the local one.

Karmand attached the following image(s):
ScreenU0020ShotU00202023-02-18U0020atU00208.30.55U0020AM.png (174kb) downloaded 3 time(s).

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-ka
Posted on Sat, Feb 18 2023 15:55
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 481

Update.

Based on detailed suggested steps by VSL Support the problem was fixed.

I'm not absolutely sure which of the steps did it, but I suspect it was entering specific inbound port permissions in my firewall settings. Instructions are found in the VE Pro manual under "Firewall"

sy Woods, Brass, Perc I, Str Pro, Elite Str, Prime
syz Woods, Perc, Solo Str, Chamber Str, App Str, Harps, Choir
syz Dim Brass, Dim Strings

Studio One 6, Dorico 5, Cubase 12
VE Pro, MIR Pro 3D. Vienna Suite Pro

Windows 10, i5-9600K, 64GB
Posted on Sun, Feb 19 2023 14:59
by santamorphic
Joined on Wed, Jun 04 2008, Posts 201

Originally Posted by: Andreas8420 Go to Quoted Post

FOR ALL AFFECTED v1503 (macOS) USERS:

The best way to further look into this is to find out what is being reported by the Discovery Bonjour Browser. The app can be accessed from here:

https://apps.apple.com/us/app/discovery-dns-sd-browser/id1381004916?mt=12

The "_vepro._tcp" key should match what is shown in the plugin browser. Similar tools exist on Windows but require CMD commands. Please get in touch with us via .

Your input would be highly appreciated, as we cannot reproduce the issue on any of our test systems.

Best regards,
Andreas

I am experiencing this problem. I downloaded the discovery app and it looks like the VEP instances appear in the plugin at the very moment I start the Discovery app. Maybe Bonjour is sleeping in some way and Discovery pokes it....?

DAW Client: Cubase 12, Nuendo 12, Ableton Live 11, iMac Pro 10/20 Core, 64GB RAM
VEPro Server: Windows 11, 4/8 core, 256GB RAM, SSDs
Posted on Mon, Feb 20 2023 09:26
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 344

Hi @santamorphic

Could you please let us know how many computers are involved, what constellation, and what OS versions and how your network is set up? Thank you!

(Just in case your forum signature is no longer up to date)

Best,
Andreas

Technical Support - Vienna Symphonic Library
Posted on Tue, Feb 21 2023 19:23
by plurye
Joined on Sun, Nov 19 2006, Posts 342

FWIW, if I:

  • Use Vienna Assistant just to download the latest VEP7 (WITHOUT installing)
  • Use the Uninstall Vienna Ensemble Pro app to uninstall the existing version
  • THEN install the update...

The update works fine, and DP finds instances as expected. And it keeps working even after I shut down and restart. I'm on Catalina—not sure if that makes a difference. This is of course a workaround—it would great to see this fixed, along with the issue I reported in another thread that the rollback function in VA doesn't work (can't return to an earlier version of VEP using that app).

Thanks,

Peter

2013 Mac Pro, OS 10.15.7, DP 11.21

Originally Posted by: Andreas8420 Go to Quoted Post

There have been reports that reinstalling VE Pro 1503 through the Vienna Assistant (right-click > Reinstall) temporarily solves the issue until the computer system is restarted. Is that the case for everyone?

Best regards,
Andreas

Posted on Wed, Feb 22 2023 13:26
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 344

Hello,

Today we released Vienna Ensemble Pro build 7.2.1515. Please download this latest update in the Vienna Assistant.

Fixed: Switching between VST3 instrument channels could cause a hang
Fixed: Instance discovery on machines without an internet connection

In case of instances still not showing up:

MAC:

Step 1: Open "Activity Monitor"
Step 2: Find the process: mDNSResponder
Step 3: Double click > Quit > Force Quit (the process will restart immediately)

MAC & WIN:

Step 4: Re-start both DAW/SERVER machines (resetting Bonjour) to see if your instances reappear.

Best regards,
Andreas

Technical Support - Vienna Symphonic Library
Posted on Wed, Feb 22 2023 21:47
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 481

After updating VE Pro to the new version I started up a blank Studio One project and tried to connect to my VE Pro Server template. All available instances now show.

Thanks so much, Andreas and VSL team!


sy Woods, Brass, Perc I, Str Pro, Elite Str, Prime
syz Woods, Perc, Solo Str, Chamber Str, App Str, Harps, Choir
syz Dim Brass, Dim Strings

Studio One 6, Dorico 5, Cubase 12
VE Pro, MIR Pro 3D. Vienna Suite Pro

Windows 10, i5-9600K, 64GB
Posted on Thu, Feb 23 2023 08:34
by legodo
Joined on Wed, Sep 30 2009, france, Posts 33

Hi,

Here I have the same issue with this new update !! The first time it's ok , but if I qui Logic or VEP or a restart the issue is here !! I have reverted to 1406 !! With 1406 no issues at all it see the server on local and on my slave Mac Pro .

I'm sorry but this is the fact.

Mac mini M1 with Slave Mac Pro on Ventura 13.2.1

Posted on Thu, Feb 23 2023 11:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi legodo, 

Thanks for reporting!

Just to be sure, please double-check: Have you followed the steps listed by Andreas 2 posts before your post?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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