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VE Pro crashing repeatedly -- suggestions?
Last post Sat, Apr 08 2023 by JohnG, 3 replies.
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Posted on Fri, Apr 07 2023 18:19
by JohnG
Joined on Thu, Jan 27 2011, Los Angeles, Posts 20

Hello all,

I'm having constant crashes that appear to be VE Pro-related (crash log is 500 pages).

I'm up to 26 Projects (Instances, some call them), plus three more for the satellite PCs that are feeding samples. Plus a couple of Kontakt, UVI, Dune 3, and so on.

My question is -- how many VE Pro Projects in a single VE Pro server are manageable? How many is "too many" in your system?

Overall setup:

  • DAW is Digital Performer 11.22
  • VE Pro 7 Server 7.2.1516
  • Kontakt 5, 6 and 7; DUNE 3, East-West PLAY v.
  • Three separate satellite PCs running VE Pro (same version) divided into Perc, Strings, Brass&Winds&Choirs
  • Computer is a Mac Pro with over 300 GB of RAM and 16 processors.

Here's a portion of the crash log (from pages 1-2):

Time Awake Since Boot: 780 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       UNKNOWN_0xD at 0x0000000000000000

Exception Codes:       0x000000000000000d, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [808]

 

VM Region Info: 0 is not in any region.  

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      UNUSED SPACE AT START

--->  

      UNUSED SPACE AT END

Tags: VE pro crash
Posted on Sat, Apr 08 2023 15:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi JohnG, 

Thanks for posting. 

Please send this crash report to , so we can take a look. 

Include any observation on WHEN this crash occurs, ideally with reliable reproduction steps. 

You can also create a support file that you can send to us, in the Vienna Assistant's Main Menu

Thanks, 
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Apr 08 2023 18:37
by JohnG
Joined on Thu, Jan 27 2011, Los Angeles, Posts 20

Hi Paul, 

Thank you for writing back.  I emailed the crash log to the support email.

In the mean time, I also lowered the number of threads available to each instance (project) to four.  It had been at 16 (of 32).  For the time being that has helped somewhat.

It happens when the rig is under heavy strain -- full orchestra, choir, dozens of synths, and loads of percussion.

Thank you,

John

www.johngrahammusic.com

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