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Last post Fri, Jun 02 2023 by jmsteele313, 7 replies.
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Posted on Tue, May 23 2023 23:18
by vanceen
Joined on Wed, Feb 27 2019, Posts 56

When I run Vienna Assistant, it shows that 1 item is "Not Installed".

However, opening the Not Installed tab, I see nothing. It's blank.

What could be going on?
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Posted on Wed, May 24 2023 06:47
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi vanceen, 

We used to have one test version that showed up here. This should be fixed when using the latest version of the Vienna Assistant. Which version are you using?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Wed, May 24 2023 16:23
by vanceen
Joined on Wed, Feb 27 2019, Posts 56

I'm using 1.1.307.
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Posted on Thu, May 25 2023 07:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi, 

Thanks!

Then it should be fine. Can you please send some screenshots that document this to ? We'll take a look!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Sat, May 27 2023 06:49
by jmsteele313
Joined on Mon, Aug 03 2015, Posts 2

Originally Posted by: Paul Go to Quoted Post
Then it should be fine. Can you please send some screenshots that document this to ? We'll take a look!

It's not find here either and I'm using the latest version, 1.1.307 and uninstalled and reinstalled and I get the same problem.  In addition I have to force quit Vienna Assistant.  It won't Quit normally.

System Info:

M1 Max Mac Studio, 64GB/2TB, macOS 13.4, DP 11.22, MOTU 828es, MOTU 24Ai, MOTU MID Express XT, UAD-2 TB3 Satellite OCTO, MC Control + MC Mix, Console 1
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Posted on Sun, May 28 2023 07:05
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi jmsteele313, 

Thanks for reporting!

Could you please also send us screenshots?

Force-quitting also shouldn't be necessary. 

@vanceen: I couldn't find an email from you yet... 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Fri, Jun 02 2023 00:16
by jmsteele313
Joined on Mon, Aug 03 2015, Posts 2

Ugh... sure... screenshot on the way.  It's still happening in the newest version 1.1.311.  The "phantom" Not Installed instrument.
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