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Waiting for Reply from Sales/Support
Last post Mon, Sep 11 2023 by michi, 2 replies.
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Posted on Sat, Sep 09 2023 11:32
by JonnyLost
Joined on Thu, Oct 01 2020, Dayton Ohio, Posts 2
Good morning,

I recently bought VSL SE and then updated it to the Sychron-ized versions the next day. As much as I love it, it’s not going to work with the projects that I am doing and I need to figure something else out. The main problem is that I didn’t realize that there weren’t any sort of vibrato control or patches in VSL SE. It is totally my mistake, I’m just trying to see if I can fix it in any way.

I’ve been trying to sort out if I have any return/exchange options on VSL libraries that I bought through BestService. I sent a message the other day and got a response saying that I had to contact BestService support. According to BestService customer support, I can’t process a return because they can’t remove items from VSL accounts. I sent another support ticket through VSL support asking if there was any way I can exchange what I bought for store credit and haven’t heard a response.

Granted, I did this all on a Friday, so maybe no one has seen it yet. I was wondering if the folks at support or sales work on the weekend or if I should just be patient and they will get back to me on Monday.

I hope you all have a fantastic day!
Posted on Mon, Sep 11 2023 06:52
by michi
Joined on Sun, Dec 22 2002, vienna, Posts 549
Hello Jonathon,

I've replied to you on Thursday, 7. September 2023 and on Sunday, 10. September 2023 within case #511296. Basically I can't overrule decisions from a different authorized dealer, but I'll reply to you once again within the mentioned case, so we could work out a satisfying solution for you.

Best, Michael
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