Hey Paul,

Thanks for getting back to me, the ticket number is 391198.

Cheers,

Regis

Hey there,

Any updates on this? It's been almost 2 weeks that I haven't been able to use this very expensive product, and I haven't heard anything from support.

Thanks,

-Regis

Hi Paul,

Thanks, I updated everything but it still crashes after playing a few notes. 

Where can I find the crash report? The error popup doesn't give me an option to view the logs.

Thanks,

-Regis

Hi there,

I am unable to use Vienna Synchron Pianos, as it crashes after I play a few notes, every time I open the app. It only seems to happen after sending it midi messages. Not sure what changed, as it used to work perfectly on my computer. I may have updated the OS... not sure. I'm on macOS 10.15.7, mid 2012 macbook pro. I'm running the Bosendorfer Imperial.

I have the latest version, v1518.

Thanks,

-Regis