Hi!

As replied to your email, you could try to remove the specific library from your Kontakt Player to pin down the issue further. Since the crash always happens on the very same track, this is not unlikely. You sent in a log, but we would need a VE Pro crash report.

Best regards,
Andreas

Hi!

The Sync Tempo Factor & Mode are not automatable as it does not make much sense to change the "on the fly".

Best, Andreas

Hi Ivbeethoven,

You find the "Ableton" secion in our manual, here:

https://www.vsl.info/en/manuals/vep7/notes-for-ableton-live

Our YT Tutorial video explains how VE Pro & Kontak Routing works. 

Best,
Andreas

Hi!

While only flashing briefly, the crash report does specifically point at Kontakt crashing there and, in doing so, simply taking down VE Pro with it. Please ensure your software is current (VE Pro, macOS + latest Kontakt build). If the problem persists, please get in touch with Native Instruments and make sure to send them the crash report you see popping up.

Best regards,
Andreas

Hi!

All our instruments are recorded in 96 kHz with 24-bit resolution. All recordings are stored and processed in 32-bit Floating Point resolution. The final step converts the samples to 44.1 kHz / 24 bit before mapping using a proprietary SRC tool. To reduce their size, the data of the instruments is compressed (NOT reduced) before delivery.

The Vienna Imperial has 100 velocity layers - the Synchron Pianos have a bit fewer as it would be overkill for those extremely detailed instruments; you are right.

Best regards,
Andreas

Hi Steve! 

Many Kontakt scripts require a connected audio engine to be displayed properly. Please make sure that your VE Pro instance is connected to your DAW.

Best regards,
Andreas

Hi!

Disabling a track or instances does unload those samples from the RAM. We are currently looking into an issue that seems to prevent that from happening for 3rd party VST3 plugins.

Best,
Andreas

Hi FredericChopin,

Yes, we sampled all keys. We are using our proprietary, compressed file format. Just comparing installing size falls a bit short here.

Kind regards,
Andreas

Piano channels are very strictly bound to content, so renaming their channels is not possible for a reason. Therefore, additional auxiliary channels you create will remain with their current naming scheme: Aux1, Aux2, Aux3...

Hi!

If you are on macOS and in some applications, the instrument browser stays empty, then it could be possible that the host (Logic app in OP's case) does not have the needed access rights ("Privacy > Files & Folders"). Screenshot attached. Each of your hosts should be listed there and requires your access permission.

Hi everyone!

As mentioned, you can use the Rollback feature inside the Vienna Assistant (right-click context menu). Please contact us directly if you would like us to look at your crash reports at - thank you!

Regards,
Andreas

Hi!

It doesn't matter if the underlying issue has been fixed in the meanwhile - if your projects have been re-saved with the "wrong" view, then that's how those projects/instances will open.

Best,
Andreas

Hi Arlanda,

Originally Posted by: Arlanda

Please check the compatibility with Catalina because I didn't change anything on my side, and it became a nightmare. Thanks

Hi!

If the issue persists even after restarting your computer(s), I would try to connect to the existing instance manually by typing in the computer IP (127.0.0.1 if the VE Pro Server runs on the same computer) and the instance name. Let us know via and we can look into this more closely. Info we need: Network settings & make sure to check your firewall/security software.

https://www.vsl.info/en/manuals/vep7/network

Best regards,
Andreas

Hello,

Today we released Vienna Ensemble Pro build 7.2.1515. Please download this latest update in the Vienna Assistant.

Fixed: Switching between VST3 instrument channels could cause a hang
Fixed: Instance discovery on machines without an internet connection

In case of instances still not showing up:

MAC:

Step 1: Open "Activity Monitor"
Step 2: Find the process: mDNSResponder
Step 3: Double click > Quit > Force Quit (the process will restart immediately)

MAC & WIN:

Step 4: Re-start both DAW/SERVER machines (resetting Bonjour) to see if your instances reappear.

Best regards,
Andreas

Hi Brett,

The iLOK licenses are separated from your eLicenser licenses - so going back to eLicenser would be possible by reinstalling the legacy sample content and software.

Here are the implications of eLicenser:
https://www.vsl.info/en/tutorials/faqs/eLicenser-legacy

> I'm aware you don't technically support W7...

Technically & practically. ;-)

> ... but I'm wondering if users are still successfully using the newer iLok versions of VEP, the VI player, and Synchron Player on W7?

Even Windows 8 (also retired by Microsoft) does not play nicely for the eLicenser-to-iLOK conversion of your existing project data. So, unfortunately, no. Also, our software in the Vienan Assistant can no longer be installed on Windows 7/8. Sorry for not having better news for you in this regard.

Best regards,
Andreas

Hi Brett!

VE Pro 7 (iLOK) as well as our Vienna Assistant and all our software, does not support Windows 7. You will have to upgrade to Windows 10/11.

Best,
Andreas

Hi!

The presets for Synchron Players do have a certain hierarchy. I'll add a screenshot so you can cross-reference the folder you chose in your settings.

Best,
Andreas

Hi @santamorphic

Could you please let us know how many computers are involved, what constellation, and what OS versions and how your network is set up? Thank you!

(Just in case your forum signature is no longer up to date)

Best,
Andreas

Hi Mike!

Could you please send us your Suppor File to - we will take a look. You can generate the file via the Vienna Assistant menu.

Best,
Andreas

Hi JDW,

If you are not using the cloud, the alternative is to use a physical iLOK USB  key. According to our database, you are not using an iLOK USB key, though. On the contrary - you moved a substantial amount of your licenses into a cloud session on a computer that is labeled "J’s iMac Pro". A cloud session can be opened via the iLOK License Manager menu.

Best regards,
Andreas

Hi! That depends on the instrument and the specific patch. But in general, it does give you an option/alternative — for example, Left-Hand vs. Right-Hand samples or glissando modes.

Hi! Thank you for confirming! We'll investigate further.

Best,
Andreas

There have been reports that reinstalling VE Pro 1503 through the Vienna Assistant (right-click > Reinstall) temporarily solves the issue until the computer system is restarted. Is that the case for everyone?

Best regards,
Andreas