Hi Matej,

Thank you for your report. I can confirm this issue, and it's reproducible here. It would seem that clicking into the player GUI and then double-clicking the track channel name leads to that issue. It also happens with other VST3 plug-ins (Various Spitfire Audio plug-ins, EW Opus Player, Sine Player). When clicking somewhere outside the instrument GUI first, renaming tracks works fine.

I have forwarded the information to our developers.

Best,
Andreas

Hi all, this will be addressed eventually, but I can not give you an ETA.

@Mxvb 

>> I suspect the torrent protocol may not be exactly suitable for software distribution...

> Software installers are not distributed via torrent protocol.

Hi Isaac,

If you send us your Reaper project to , we can take a look and test it on a few machines. The best case scenario would be a project that does not load other 3rd party libraries/FX plugins so that a 1:1 comparison is possible.

Best,
Andreas

Hi Javi,

The Synchron Player database only does a VERY quick, rudimentary speed test to identify the drive as an SSD or slow, spinning HDD. This does not have any impact on your actual speeds - but it could be an indicator if a drive is inefficiently formatted or possibly connected via a slow port/cable.

But I don't think that's the case for you. Also, kindly note that so-called sequential read-speeds (= the max. speed you see on product sheets for drives) do not really matter for real-life sample streaming. What really counts is a drive's capability in terms of random read-speeds.

The relevant question: Do you have performance issues when playing your instrument?

Hi!

We released the original Vienna Smart Orchestra in 2018 - and we just released the brand-new Synchron Smart Orchestra now, which features samples of our large Synchron Series recordings. And yes - it's a new, stand-alone product.

You purchased and licensed the 2023 release - the same product that features in the product videos you linked in your post.

Best,
Andreas

Hi! Does this only happen when the GUI of the connected VE Pro stays open on the screen? And not when you minimize the VE Pro application?

Hi!

Applications like the sample players & Vienna Assistant install and depend on software components and, therefore, are always installed on the Windows OS partition (C:) - unlike sample content which can be installed on another drive, too.

Compared with the large folders of sample libraries, the software hardly takes up any space on your system.

Best,
Andreas

Hi!

Just a quick question: Does rolling back to the previous VE Pro build bring back the functionality of the mentioned plugins?

(There is the "Show Archive" option when clicking on Vienna Ensemble Pro inside Vienna Assistant)

Best,
Andreas

Hi - the two reports you sent in both show that a crash happened inside Native Instrument's Replica XT code at the time of the crash report. I have also emailed you. Best, Andreas

Hi tburg1,

Yes - have a look here: YouTube: MIR Pro 3D - Preset & Roll Management

Hi!

I quickly checked here on my M1 and cannot reproduce such crashes - although I must add that I am running the current macOS Sonoma Beta. I also checked on my Windows 11 machine.

Are you loading specific instruments, and is the VE Pro Server connected to a DAW? Maybe you have more details, and the crash reports for us. Please send them via email to - Thank you!

Best,
Andreas

Hi! A quick update: 

We can reproduce the issue on some of our machines, but not all of them. We will investigate!

Hi!

Could you please clear the VE Pro Plugin cache folder from here:

~Users/*YOURUSERNAME*/Library/Caches/VSL/Vienna Ensemble Pro

(This folder is hidden by default - it's not the system Library folder. The User Library folder can be accessed via the Finder "Go" menu while holding the Option Key)

After clearing the cache, please hit the "RESET & RESCAN ALL" button again.

Does that solve the issue?

Hi!

Please ensure you have installed all software Updates inside VE Pro (including the other "unrelated" players, if available). Then please go into the VE Pro settings > Plugins and press "Reset & Rescan All". That should do the trick!

Best,
Andreas

Hi Sebastian,

We recommend you download all files from within the Vienna Assistant under "Additionals".

Best,
Andreas

Hi Dominik,

Please make sure you install the latest VE Pro Update. We implemented vastly improved performance for projects with large amounts of subfolders.

Best,
Andreas

Hi!

The Vienna Synchron Player is available as a VST & VST3 plugin for Cubase. You can insert it by adding a new instrument track inside Cubase.

Best,
Andreas

Hi Marsdy,

I would check if any FX plugins exist in that Woodwinds instance and disable those to check if that makes a difference. If not, then do so with the instrument plugins.

Hi!

We do have contacts to Synfire development. Could you please get in touch with us via email at ? Please add detailed screenshots and information on all involved software, OS & version numbers.

Thank you!

Andreas

Hi dbgrass,

The "Move" option inside the Vienna Assistant does just that. You select a library, click "Move", then select the destination folder, and the Vienna Assistant moves the sample content from the old to the new destination. The option "Copy" does the same, but of course, you end up with the content in both the old and new destinations.

If you have further issues, please contact us via and add screenshots of what's happening. If an exFAT drive is involved, download/installation/moving/copying can be very slow.

https://www.vsl.info/en/tutorials/faqs/technical#hard-drive-format

Kind regards,
Andreas

Hi Sebastion,

I am afraid the answer here is no - that is not possible. We do offer "Prime compatible" presets for our Synchron Woodwinds/Brass/Strings Pro - but obviously Jay did not use them. But still, one would have to replace the presets by hand.

Sorry for not having better news for you in this regard.

Best,
Andreas

Hi Dave,

What is your support ticket number? (the one in the email subject)

Best,
Andreas

Hi!

CC2 & Velocity are two separate pieces of MIDI information. When activating Velocity Crossfade (= CC2) then you control the dynamic of your music via CC2 and no longer via Velocity.

Still, the velocity MIDI information of your notes is not altered or removed. It simply no longer has an effect while Velocity Crossfade is active.

Best regards,
Andreas

Hi! After the release of an Apple Silicon-native VE Pro 7 version, The Vienna Organ Player & Vienna Suite Pro plugins are next!