Hello Chris/Oliver,

The VSL Forum is a "User Forum", not a support platform. But we are happy to look into for you if you send us your crash reports at . I can confirm that the SY Pianos Player and Dorico 3.5 work fine here on my Windows 10 system.

Best regards,
Andreas

Hello Ruud,

It looks like you are missing some important Windows files. Please (Re)install these Microsoft Redistributions:

- x86: vc_redist.x86.exe
- x64: vc_redist.x64.exe

(Please install BOTH)

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Possibly you'll have to reinstall the VSL software again, afterwards - can't say for sure:

https://www.vsl.co.at/MyDownloads/Software_Installers

Best regards,
Andreas

Hello ZeroZero,

Please make sure to tick the "VST3" box during the installation. The latest VSL Installers can be found in your MyVSL here:

https://www.vsl.co.at/MyDownloads/Software_Installers

If you are not sure whether or not you have ticked the box, feel free to run the installer again. Kindly note that 

1) VST3 plugins are NOT *.dll files (that is VST2). They have a *.vst3 extension.
2) Only for VST2 you do get to choose where the VST2 plugins are installed to. You can not choose a location for VST3 by design.
2) VST3 plugins are always installed here:

64-bit: C:\Program Files\Common Files\VST3\...

3) When adding the plugin paths to your host software, you'll have to add the VST3 patch above and for VST2 you have to add the location you choose during the installation.

A quick reminder: While this is true for hosts like Cubase, VE Pro 7 does not support VST3 plugins. Please use your VST2 plugins instead.

Best regards,
Andreas

Hello Daniel,

Thank you for your video. Please update your Vienna Synchron Player (v1644 - Jun 2019). The latest build v1954 is available here:

https://www.vsl.co.at/MyDownloads/Software_Installers

Best regards,
Andreas

Continued via Email Support!

@Alkan: I updated your email case. Best regards, Andreas

Yes, something is off here. We are looking into this and get back to you in your existing email cases.

Best regards.
Andreas

Hi Albert!

Thank you for your follow-up and Happy New Year to you as well! You have received five email replies from me between Christmas Eve & New Year's Eve - granted, an unrelated inquiry. So stating "no word from VSL" seems a bit overexaggerated.

As for your Crash reports: We have received a total of two (!) reports from your email/system ID. My apologies - I did not find them when we talked about this issue in the week before Christmas. I connected them now to the existing case so that our Developers can look into this soon. Kindly note that we are not in the office until 7th of Jan, so replies can be delayed over the holiday season.

Best regards & stay save,
Andreas

Hi everyone,

I did some testing, and I can confirm that the shortcuts are not recognized by both Cubase 10.5 & 11.0. The details were forwarded to our developers, and we will look into it. I also tested this with the free Vienna Ensemble software & Vienna Ensemble Pro 7. The APP Sequencer shortcuts work there as intended. So that could be a useful workaround in the meanwhile. 

Best,
Andreas

Hi there!

Thank you for your message! The tutorials should be a great starting point - but it can be a bit overwhelming without any "hands-on" experience. While you might not need VE for a single instrument or hand full of the instrument - but for a full orchestra setup, you will love the possibilities.

My suggestion: Start with the most basic VSL tutorial videos we have and follow them along - by just loading maybe 3-4 instruments and explore from there. That way you always have a good overview of what's going on etc.

Vienna Instruments & Ensemble Tutorials
(Section "Vienna Instruments Video Tutorials")

And if you get stuck at some point then feel free to send us an email at . Add a few screenshots and I am sure we get you back on track in no time! :-)

Best regards,
Andreas

Hello BenJones,

MIDI thru needs to be activated if you wish to hear sounds while playing in notes with your MIDI keyboard. Playback should not be affected whatsoever. Additionally, I am not experiencing any latency changes when changing the "MIDI thru" status.

I would post the latency issue on the Steinberg Dorico Forum.
https://www.steinberg.net/forums/viewforum.php?f=246

Best regards,
Andreas

Hi OPU,

Sorry to hear about the problems you are experiencing. We are not aware of any problems with the current builds in combination with Cubase 10.5/Cubase 11/Dorico 3.5 on Windows 10. But I saw that you also sent us a support ticket, so we'll continue troubleshooting there with you.

As for the Steinberg Crash Dump files on Windows 10, you can find them here:

C:\Users\*YOURUSERNAME*\Documents\Steinberg\CrashDumps

Best regards,
Andreas

Hello wholeonions,

The Vienna Synchron Player is not a multi-timbral instrument (like Kontakt) and is therefore designed to load ONE Instrument or ensemble (like 2nd Violins, a Flute or a Timpani). The Synchron Player is very resource-friendly, so please load a separate instance for each MIDI track.

Kind regards, AR

Hello 149473,

Please keep in mind that Kontakt Instruments can go from 100-500 MB without loading a single sample. That's just the instrument size itself. So, yes - a big Kontakt template can easily use quite a few GB with not a single sample being loaded.

Kind regards, AR

Hello Antony,

VE Pro 7 allows you to create as many instances as you wish theoretically. However, your hardware will limit how many instances you can run. In your email, you mentioned 300 (!) instances and approaching a "1 instance per instrument" setup.

Just an example: The minimum thread-per-instance setting that you can set is "1" thread. With 300 instances that means that you would need a CPU with 150 cores / 300 threads to make such a project work properly if all those instruments are playing back. Generally, we advise to work with fewer instances and make use of VE Pro's exceptional multi-thread processing capabilities in combination with multi-ports.

Unfortunately, indeed, Logic Pro X is light years behind when it comes to multi-ports. We offer experimental AU3 templates in the MyVSL download area - but AU3 is still beta, and Apple has not moved it forward much since then.

https://www.vsl.co.at/MyDownloads/Tutorials_Templates

In conclusion: There is no upper limit (theoretically), but I am not surprised that your hardware can't run a template with 300 or 64+ instances in a stable manner. But since every situation is different (available hardware, settings, loaded libraries) one needs to do testing to find the optimal balance for his or her template.

Best regards from Vienna,
Andreas

Please be nice and respectful. All further communication is directed to the existing support case. And I think there is a simple misunderstanding between the concept of mixer outputs & midi channels. Thank you everyone for your contribution. This thread is closed now.

Best, Andreas

Hello everyone!

Thank you for your contribution - it's already perfectly answered. The Vienna Synchron Player is not multi-timbral and therefore not designed to access different instruments on different channels. You load each instrument or instrument group into their own instance of the Synchron Player (like Flute, Trumpet, 1st Violins, etc.).

And like Bill suggested - the best way to approach this is indeed the Vienna Ensemble software which allows you to do exactly what you want to do with access to 16 MIDI channels per port.

You can find detailed information for Routing in Digital Performer here.

Best regards - Andreas

Hello Cam,

I replied to your email case - but I'll post the answer here so that others can find it too:

> Is this Reverb tied in with the ‘IR’ reverb somehow? Is it an entirely different reverb? [This question relates to SYNCHRON-ized libraries]

1) The Reverb FX Plugin & the IR are two different reverbs, placed on top of each other. Feel free to bypass one or the other or both to hear the differences they make. I added a screenshot.

> What exactly is the ‘Algorytmic’ Reverb?

2) The "Algorithmic Reverb" is just an additional way to add artificial reverb to your output. It's deactivated by default on all instrument presets as they have their own "Room Reverb" FX plugin in a dedicated reverb channel we created.

> What is the best way to start with the pure, actual Synchron Stage settings that VSL has so carefully created?

3) By loading one of the ready-to-use presets and start playing. :-) All VSL instruments (SYNCHRON-ized & Synchron libraries) are already seated and balanced correctly to each other.

Best regards & don't forget to enjoy your Sunday! Best, Andreas

Hello Graham, hello Plowman!

Thank you for your kind words, guys! Always happy to get feedback of all sorts - but that kind is especially encouraging! Have a great end of the week and don't forget to enjoy your weekend too! 

Best,
Andreas

Hello everybody,

@VladKo: The problem is now fixed and you should see both update downloads correctly in your MyVSL account here: https://www.vsl.co.at/MyDownloads/SY_Library_Updates

@Pbest: The Updates only add very small changes while the V2 downloads exchange big sample files. Please download and apply the main downloads too. A quick tip: you do not need to download everything again - only the replaced files as explained in this quick tutorial: https://www.youtube.com/watch?v=-fNbobzNrgQ

Best regards - Andreas

Hello Ragnarock,

Thank you for your detailed report. I can confirm very similar behaviour in Cubase and it would seem that the selection of a channel before saving the sequencer project does make a difference here. If I select a VST track in VE Pro first and then save the sequencer project, then everything works as intended.

But if one were to select a bus (in my case the master bus) then we see exactly the behaviour you are describing. Can you confirm this for ProTools on your side?

Kind regards - Andreas

Hello Knomes,

Our Synchron Pianos are all powered by the dedicated Synchron Pianos Player. Please find the latest installer in your MyVSL account here: https://www.vsl.co.at/My...oads/Software_Installers

Make sure to connect your samples with the sample player inside the 'Database' settings.

Best,

Andreas

Hi EMC,

The Synchron Pianos Player does support multiprocessing. Are you using an SSD, is it connected on a fast USB 3 / Thunderbolt port (if external) and is the SSD formatted especially for Mac? ExFAT, for example, gives very poor results.

I suggest you send an email with detailed hardware specifications to .

Kind regards, Andreas

I can confirm that the LightGuide is working when loading the plugin inside of Komplete Kontrol with all software up to date (Vienna Synchron Player v1780 & Komplete Kontrol v2.3.0).