It is not possible to use the Assistant without confirming this message. Due to technical limitations, this was the only way to get everything working reliably.

I am not part of our support or marketing team. This is a user forum; if you like to get support here is our official support channel:

I do my best to be helpful in forums just because I like doing music and I also like our products.
And just because I don't use an Apple device I "deserve this dressing down"? No thanks, I'm happy to leave this conversation. Have a nice day.

Originally Posted by: Michael Canavan

Ugh! this is pretty depressing when someone from VSL doesn't even know their own products compatibility status.

Yeah, right, especially since answering questions in a forum is my only job...

Like I said, I'm not a Mac user, so I usually don't care about Mac issues and forward them to colleagues who are more qualified answering these. Today is national holiday, so most of us don't work right now.

Originally Posted by: Dewdman42

I have had completely great results from the iLok conversion...  Now that Imperial has been also converted to iLok I don't think there is anything left on eLicensor for me...but Ben...quick question...Before I basically throw away my eLicensor dongles or relegate them to a drawer somewhere...how can I verify for sure that all of my licenses have been transferred from eLicensor to iLok and therefore no reason to keep the old dongle around anymore?

You should be able to check it here yourself as well: https://www.vsl.co.at/MyVSL/MyProducts

I would not recommend to trash your eLicenser USB key, you never know when it might be useful (for example offline-converting old project save-files). Or sentimental value ;)

Originally Posted by: HONEYHILL

Hi together,

I understand, that it may be a bigger undertaking to bring VEPro to M1. But I guess upgrading the Plugin alone can't be that hard. I have the server on a Windows machine but I cannot run Cubase on my Mac natively, ONLY because the VEP Plugin is not M1 compatible. Super annoying.

Hope they will bring it asap

Could you please double check? I'm not a Mac user and today is a national holiday, so I can't ask my colleagues right now, but if I'm not mistaken the VEP plugin itself is already M1 compatible for quite some time.

For most hosts, there was simply no reason to support VST3 until recently. For most plugins, it will also not make a difference if you use one or the other.

Have you tried using the "Add existing Library" feature from the menu on top left in the Vienna Assistant?

After doing that you have to re-start MIR Pro 3D, in case it's already open.

Originally Posted by: ANeeman

1) So why this move to iLok? If only for antipiracy, then all our bank accounts also should switch to iLok. In the time when Cubase goes dongle-free, you pushed us to use another dongle. Any dongle is already pirated - you can do nothing to avoid this. If someone build fortress, another one will do anything to destroy it (just for fun). It's a question of time.

2) What will happen when eLicenser server will go down? Will we be able to use eLicenser versions? Maybe, but not managing them if for example we reinstall system. So this again pushes to switch to iLok. This inconvenience cuts freedom that needed for mind and muse.

In general, I could agree to use iLok, but please add a possibility a) to activate server licenses on disk, not only on stick and cloud or b) to transfer at least server licenses to another account (it is disabled now).

1. Like you said, it's to prevent piracy. And no, neither iLok's nor eLicenser's copy protection was broken yet.

2. Yes, eLicenser is completely offline, it will still continue to work even if the server go down as long as your eLicenser key and the eLicenser software works with your hardware/operating system.
But you will not be able to move licenses between different eLicenser USB keys or activate new licenses.

We offer machine activations only for free libraries. At this point there are no plans to change that.

Regarding moving licenses: Like mentioned in my first answer, please get in touch with . Our back-office has to look into this.

Originally Posted by: ANeeman

Don't push to search for pirated versions.

I can only advise against this, and not only for legal reasons.

Hi Thomas!

In case your Studio Machine is an offline system, try updateing the Vienna Assistant first.
If this doesn't help, feel free to contact us via

Best, Ben

Originally Posted by: Cyril Blanc

I have not move to Ilok yet because I am very scared !

Hi Cyril!

You can also store the licenses in the iLok Cloud, no physical key required.

Also, you will not loose access to your eLicenser licenses and you can decide on a per plugin base what to use as iLok version and what to use as eLicenser version, in case you would like to stay on eLicenser for certain players / MIR / VEP.

Best, Ben

In case you have created custom presets in the sample players you should open and simply re-save them.

Hi!

If you don't want to use an iLok USB key you can use the iLok Cloud instead!
In case you need further assistance with how to activate the iLok Cloud feel free to contact us via

Best, Ben

Hi!

Make sure you have downloaded the new content via the Vienna Assistant - it's not possible to use eLicenser sample content with iLok.

Also, double check in the iLok manager if you have activated your licenses / the cloud is opened.

If this doesn't help please contact

Best, Ben

Hi!

The VSL Helper converts eLicenser save files to iLok via an attached eLicenser or our web-service.
Once you have re-saved the projects and presets it should not appear next time until something else needs to be converted.

Best, Ben

Hi there!

Please stay tuned, we are on it - as usual I can't give you an ETA right now, especially since VST3 hosting is a beast on a completely different level and will need a lot's of testing before releasing it.

Best, Ben

Hi there!

We are currently in the process of finishing and testing Apple Silicon compatibility for our software.
We can't announce an ETA yet, but we'll let you know as soon as we are confident everything works as expected.

Best, Ben

Please make sure your AV / Firewall is not blocking the Vienna Assistant.
If it still doesn't work please contact .

Best, Ben

Hi!

You can simply unplug the eLicenser and plug it into the new machine to transfere the licenses.

Also, if you are already switching to a new system: Now is the perfect time to migrate to iLok!
You will get new updates and improvements for software and libraries, the installation process is thanks to the new Vienna Assistant app as pain free as possible with just a few clicks, and you can also check out our new free libraries that are not available for eLicenser.

Best, Ben

Great to hear! Thanks for your feedback.

Hi!

Sorry for the delay, I've missed your last post.
I have just added a fix for that as well, like previously you might have to reload the page.

Best, Ben

Hi Macker!

Thanks for the report. I have updated the site right now to improve this.
You might have to click on the refresh-button while holding the shift key to avoid loading old data from your browser's cache.

Best, Ben

Make sure you have the latest Synchron Player installed (1.2.112 or newer). 

CAUTION: If you are still using eLicenser based library you have to reinstall these libraries from the Vienna Assistant in order to use these. You can't use eLicenser and iLok based Synchron libraries at the same time.

Please install and use the Synchron Piano Player for the Synchron Pianos. - Ben

Originally Posted by: Bill

Why are the VI libraries being converted but not the VI Pro player?

The VI Pro Player was converted as well. But we made it free for everyone :)

Originally Posted by: Dan Wool

I think we can assume the transition to iLok will take place sometime after iLok is running native on Apple Silicon. I'm keeping an eye out for PACE to announce M1 compatibility before I begin clamoring in earnest for eLicensor-to-iLok timeline info.

The transition to iLok will happen first.