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1.Special Edition Vol. 1 and 2, best player? Upgrade option? 3/23/2023 1:42:51 PM

Hi there!

1. Yes, kind of. You could upgrade to the SYNCHRON-ized Special Editions if you want to use the Synchron Player.
- MIR Pro 3D: This is a mixing and reverberation engine, where you can freely place instruments on a stage of captured venues. This will work with any dry-ish sound sources, like studio recordings, and VI or SYNCHRON-ized libraries, as well as many 3rd party libraries that are dry. Video: https://www.youtube.com/watch?v=-WwPtM1MOyk
- Vienna Suite: This is an FX plugin suite with compressor, eq, reverb, exciter and more

2. You can upgrade to the SYNCHRON-ized series. This is a re-edited variant of the VI library, compatible with the new Synchron Player, also including different mixer presets, so you can use them now out of the box.

The Synchron Series are new samples, recorded at Synchron Stage Vienna in situ, and with many mic options included. Since these are completely new and different products there are no upgrade discounts available form the VI or SYNCHRON-ized series.

Best, Ben

2.Vienna Synchron Pianos - possible bitrate 1/18/2023 9:04:57 PM

Hi Brcinskij,

Unless you make music for dolphins there is no reason to go over 44.1 / 48 kHz when working with samples.
Even then: There are no sample libraries with this sample rate, so you will not get any additional information out of the libraries. You should choose the sample rate based on what the target format should be (for example CD, DVD, movie, YouTube, ...).

Humans can hear up to 20 kHz, 44.1 kHz can reproduce frequencies up to 22 kHz (see: Nyquist rate).
In contrary: Working with these high sample rates can have negative side-effects that can reduce the quality.

Best, Ben

3.Using second server with iLok 12/22/2022 7:11:48 PM
Hi there!
A copy-protection that is breached in less then 24h after release is not a suitable solution imo.
- Ben
4.Synchron Percussion Updates 12/13/2022 3:51:13 PM

I've just updated the changelog: 
https://www.vsl.info/instruments/changelogs/sy-percussion-i#december-13th-2022

- Ben

5.Using Vienna Assistant 11/23/2022 7:51:19 PM

It is not possible to use the Assistant without confirming this message. Due to technical limitations, this was the only way to get everything working reliably.

6.VEPRO and Apple Silicon M1 11/1/2022 6:33:44 PM

I am not part of our support or marketing team. This is a user forum; if you like to get support here is our official support channel:

I do my best to be helpful in forums just because I like doing music and I also like our products.
And just because I don't use an Apple device I "deserve this dressing down"? No thanks, I'm happy to leave this conversation. Have a nice day.

7.VEPRO and Apple Silicon M1 11/1/2022 3:35:38 PM

Originally Posted by: Michael Canavan Go to Quoted Post
Ugh! this is pretty depressing when someone from VSL doesn't even know their own products compatibility status.

Yeah, right, especially since answering questions in a forum is my only job...

Like I said, I'm not a Mac user, so I usually don't care about Mac issues and forward them to colleagues who are more qualified answering these. Today is national holiday, so most of us don't work right now.

8.The Friendship & Loyalty 11/1/2022 12:37:39 PM

Originally Posted by: Dewdman42 Go to Quoted Post

I have had completely great results from the iLok conversion...  Now that Imperial has been also converted to iLok I don't think there is anything left on eLicensor for me...but Ben...quick question...Before I basically throw away my eLicensor dongles or relegate them to a drawer somewhere...how can I verify for sure that all of my licenses have been transferred from eLicensor to iLok and therefore no reason to keep the old dongle around anymore?

You should be able to check it here yourself as well: https://www.vsl.co.at/MyVSL/MyProducts

I would not recommend to trash your eLicenser USB key, you never know when it might be useful (for example offline-converting old project save-files). Or sentimental value ;)

9.VEPRO and Apple Silicon M1 11/1/2022 12:34:05 PM

Originally Posted by: HONEYHILL Go to Quoted Post

Hi together,

I understand, that it may be a bigger undertaking to bring VEPro to M1. But I guess upgrading the Plugin alone can't be that hard. I have the server on a Windows machine but I cannot run Cubase on my Mac natively, ONLY because the VEP Plugin is not M1 compatible. Super annoying.

Hope they will bring it asap

Could you please double check? I'm not a Mac user and today is a national holiday, so I can't ask my colleagues right now, but if I'm not mistaken the VEP plugin itself is already M1 compatible for quite some time.

10.Kontakt 7 VST3 only? 11/1/2022 11:00:52 AM

For most hosts, there was simply no reason to support VST3 until recently. For most plugins, it will also not make a difference if you use one or the other.

11.Copy/move Roompacks to new location 10/31/2022 4:57:51 PM

Have you tried using the "Add existing Library" feature from the menu on top left in the Vienna Assistant?

After doing that you have to re-start MIR Pro 3D, in case it's already open.

12.The Friendship & Loyalty 10/31/2022 12:52:46 PM

Originally Posted by: ANeeman Go to Quoted Post
1) So why this move to iLok? If only for antipiracy, then all our bank accounts also should switch to iLok. In the time when Cubase goes dongle-free, you pushed us to use another dongle. Any dongle is already pirated - you can do nothing to avoid this. If someone build fortress, another one will do anything to destroy it (just for fun). It's a question of time.

2) What will happen when eLicenser server will go down? Will we be able to use eLicenser versions? Maybe, but not managing them if for example we reinstall system. So this again pushes to switch to iLok. This inconvenience cuts freedom that needed for mind and muse.

In general, I could agree to use iLok, but please add a possibility a) to activate server licenses on disk, not only on stick and cloud or b) to transfer at least server licenses to another account (it is disabled now).

1. Like you said, it's to prevent piracy. And no, neither iLok's nor eLicenser's copy protection was broken yet.

2. Yes, eLicenser is completely offline, it will still continue to work even if the server go down as long as your eLicenser key and the eLicenser software works with your hardware/operating system.
But you will not be able to move licenses between different eLicenser USB keys or activate new licenses.

We offer machine activations only for free libraries. At this point there are no plans to change that.

Regarding moving licenses: Like mentioned in my first answer, please get in touch with . Our back-office has to look into this.

Originally Posted by: ANeeman Go to Quoted Post
Don't push to search for pirated versions.

I can only advise against this, and not only for legal reasons.

13.Copy/move Roompacks to new location 10/31/2022 11:17:18 AM

Hi Thomas!

In case your Studio Machine is an offline system, try updateing the Vienna Assistant first.
If this doesn't help, feel free to contact us via

Best, Ben

14.The Friendship & Loyalty 10/31/2022 10:50:55 AM

Originally Posted by: Cyril Blanc Go to Quoted Post

I have not move to Ilok yet because I am very scared !

Hi Cyril!

You can also store the licenses in the iLok Cloud, no physical key required.

Also, you will not loose access to your eLicenser licenses and you can decide on a per plugin base what to use as iLok version and what to use as eLicenser version, in case you would like to stay on eLicenser for certain players / MIR / VEP.

Best, Ben

15.Is VSLHelper supposed to be there? 10/28/2022 6:06:58 PM

In case you have created custom presets in the sample players you should open and simply re-save them.

16.The Friendship & Loyalty 10/28/2022 4:47:52 PM

Hi!

If you don't want to use an iLok USB key you can use the iLok Cloud instead!
In case you need further assistance with how to activate the iLok Cloud feel free to contact us via

Best, Ben

17.Vienna Instruments Pro has zero instruments 10/28/2022 8:56:43 AM

Hi!

Make sure you have downloaded the new content via the Vienna Assistant - it's not possible to use eLicenser sample content with iLok.

Also, double check in the iLok manager if you have activated your licenses / the cloud is opened.

If this doesn't help please contact

Best, Ben

18.Is VSLHelper supposed to be there? 10/28/2022 8:54:20 AM

Hi!

The VSL Helper converts eLicenser save files to iLok via an attached eLicenser or our web-service.
Once you have re-saved the projects and presets it should not appear next time until something else needs to be converted.

Best, Ben

19.Kontakt 7 VST3 only? 10/21/2022 11:08:37 AM

Hi there!

Please stay tuned, we are on it - as usual I can't give you an ETA right now, especially since VST3 hosting is a beast on a completely different level and will need a lot's of testing before releasing it.

Best, Ben

20.VEPRO and Apple Silicon M1 10/20/2022 2:23:17 PM

Hi there!

We are currently in the process of finishing and testing Apple Silicon compatibility for our software.
We can't announce an ETA yet, but we'll let you know as soon as we are confident everything works as expected.

Best, Ben

21.Vienna Assistant - Error getting data from the server 9/20/2022 11:40:30 AM

Please make sure your AV / Firewall is not blocking the Vienna Assistant.
If it still doesn't work please contact .

Best, Ben

22.Migrating to New Machine 9/20/2022 11:38:41 AM

Hi!

You can simply unplug the eLicenser and plug it into the new machine to transfere the licenses.

Also, if you are already switching to a new system: Now is the perfect time to migrate to iLok!
You will get new updates and improvements for software and libraries, the installation process is thanks to the new Vienna Assistant app as pain free as possible with just a few clicks, and you can also check out our new free libraries that are not available for eLicenser.

Best, Ben

23.[SOLVED] Lines of text omitted when using "Print to PDF" for manuals 9/17/2022 3:08:15 PM

Great to hear! Thanks for your feedback.

24.[SOLVED] Lines of text omitted when using "Print to PDF" for manuals 9/14/2022 11:50:03 AM

Hi!

Sorry for the delay, I've missed your last post.
I have just added a fix for that as well, like previously you might have to reload the page.

Best, Ben

25.[SOLVED] Lines of text omitted when using "Print to PDF" for manuals 9/8/2022 5:27:01 PM

Hi Macker!

Thanks for the report. I have updated the site right now to improve this.
You might have to click on the refresh-button while holding the shift key to avoid loading old data from your browser's cache.

Best, Ben

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